The Place for Family Services Working Together to

The Place for Family Services! Working Together to provide health, education and human services for children and families

Neighborhood Place is A partnership of public sector agencies that have come together to establish community-based “one-stop” centers to serve individuals and families who live in Louisville, Kentucky. Partner organizations include: - Consulting partner through Kentucky’s University Training Consortium

Neighborhood Place Mission. . . The purpose of Neighborhood Place is to provide blended and accessible health, education, employment and human services that support children and families in their progress toward self-sufficiency.

Why Did Neighborhood Place Begin? • The poverty rate for children younger than 5 years of age reached 35% for some areas in Jefferson County. • The state legislature passed the Kentucky Education Reform Act (KERA) in 1990. The first Neighborhood Place opened November 1993. 20

Neighborhood Place Areas Northwest (NW) Bridges of Hope (BOH) Northeast Inside the Waterson Ujima 810 Barret* Southeast Cane Run (CR) South Central (SC) First South Jefferson (SJ) Three sites also have satellite locations: • BOH (L&N and Algonquin) • SJ (Fairdale and Valley) • 810 (Urban & L & N)

Neighborhood Place Goals For those who access services, Neighborhood Place works to: • • Improve economic self-sufficiency among families. Improve the health status of mothers and babies. Reduce violence within families. Improve the level of student success. In addition, NP strives to: • Provide citizens with timely access to an array of services. • Provide services that are coordinated. • Work in concert with communities.

Shared Vision • All residents of Jefferson County/Louisville, KY will be served by one of eight regionally located Neighborhood Place centers. • The size and constellation of services will vary from center to center according to the needs and scope of the existing service network of the neighborhood. • The core services at each Neighborhood Place will include health, mental health, juvenile services, school-related services, financial and housing assistance, and child and adult welfare services. • Providers of these core services will share a commitment to prevention, community education and family self-sufficiency. 7

The Value Neighborhood Place Brings to Our Community A single intake and assessment process. A team approach. A common release form. Community voice.

The Value Neighborhood Place Brings to Partnering Agencies • Maximizes Resources • Focuses on the long term impact rather than the quick fix • Provides better coordination of services. • Enhances communication • Willingness to share information • Willingness to share data • Commitment to think outside the box

The Value Neighborhood Place Brings to Our Families A new service delivery model • Greater access to multiple services. • Customer friendly approach using a strength based model. • Access to Family Team Meetings to plan and coordinate services. • Knowledgeable staff in services and resources available to clients at each location. • Location, Location!

What Services Can I find at Neighborhood Place? • Food Stamps • School Services/ Back to • WIC School Events/Family • KY Nect Intervention Services • Substance Abuse Assessment • Child Care • Emergency Assistance • TANF • Linkages to Employment • Social Services • Foster/Adoptive Information Meetings • Kinship and Parent Support Groups • Prevention/Targeted Assessment –DV • Immunizations • Child Protection Services • Healthy Start

Funding • Neighborhood Place started using a budget neutral model. Agencies operational costs follow staff to the locations. • As the program evolved over the first decade, each partner agency dedicated a minimum of eight full-time staff members (one per site) to a total of four centers and contributed a minimum of $1, 250 per staff person per year. • As each new site opened, each agency contributed $4, 200 per staff person for the first year. Louisville Metro Housing and Family Services served as the fiscal agent for some of these per staff member costs, as did Jefferson County Public Schools. 12

Funding Continued • Louisville Metro converted manager positions to NP Administrators for each • Three of the sites have been located in new construction and the others have been renovation projects. As NP expanded, City of Louisville issued bonds to raise funds for new construction. • JCPS identified land negotiated lease arrangements. • Federal Family Investment Center funds were used to support development of NP near a public housing development. • Most sites operate in school properties. The building owner provides utilities, cleaning and security services rent-free.

Funding cont’d Additionally Neighborhood Place system provides the base to secure federal and foundation funding. • Edna Mc. Connell Clark- Community Partnership for Protecting Children • Healthy Start • Annie E. Casey Foundation Family to Family • Food Stamp Outreach Grant • Food Stamp Participation Grant • Kellogg Racial Healing Grant 14

Governance Structure Managing Board Community Councils Governance Committee Operations Committee Program Committee Outcomes Trends Committee Information Systems Committee Communication Committee Finance Committee FOCUS Training Committee

Governance Structure • Managing Board • Community Councils • Operations Committee • Finance Committee • Outcomes Committee • Program Committee • FOCUS • On-Site Collaboration Teams

Roles of the Community Council Members as Advocates of the Community Reflect the thinking of the community as a whole. Support community members as they interact with Neighborhood Place. Interpret community needs to the Neighborhood Place. Council Members as Ambassadors Promote the concept of Neighborhood Place in the community. Explain services and assistance available to community members. Encourage the use of Neighborhood Place for services to meet family needs 17

Council Members as Planners and Partners in Leadership • Help set the direction of Neighborhood Place. • Ensure Neighborhood Place stays true to the mission. • Work with an administrator who is responsible for the day-to day operations of Neighborhood Place. • Serve as voting members of the Managing Board • Establish linkages with community organizations to determine services available to families. • Partner with other organizations and agencies to become problem solvers

Lessons Learned • A common mission and core values is critical to the NP partnership! • Community partnership and resident input is what makes NP unique! • Need for ongoing evaluation focused on outcomes. • Data driven decisions that support quality improvement and adhere to the mission. 19

Lessons learned • Having local, state, and legislative leadership support • Establishing an ongoing sustainability and growth plan • Continually work toward data sharing • Attention to training and communication at all levels of the system. • Focus on community Engagement in assessing needs

Does Neighborhood Place improve outcomes for families? Neighborhood Place impacts social service delivery positively through expanding access and increasing coordination Visitors from Ghana Tour NP

Food stamp participation is linked to multiple sites 2012 Client Satisfaction Survey If Neighborhood Place were not here what would you do? I do not know 61. 14% I would not receive services 14. 97% I would go to the agency’s home office 17. 47% I would pay for private services 0. 53% BLANK 5. 88% Evidence 3 - B

Food stamp participation is linked to multiple sites 2012 Client Satisfaction Survey Was it easy to get to Neighborhood Place? Yes No 0% 20% 40% 60% 80% 100% Evidence 3 - B

Families benefit significantly from Neighborhood Place City 2007 Food Stamp Participation Rate City 2008 Food Stamp Participation Rate Philadelphia, PA 93% Washington D. C. 98% Detroit, MI 92% Detroit, MI 97% Louisville, KY 88% Louisville, KY 96% Indianapolis, IN 85% Indianapolis, IN 94% Washington D. C. 82% Jacksonville, FL 86% Columbus, OH 75% Columbus, OH 84% Jacksonville, FL 68% San Diego, CA 40% San Diego, CA 35% Philadelphia, PA US National Average 67% US National Average Not Available 76% Evidence 3 - A

Families benefit significantly from Neighborhood Place Primary Reason for Visit 2010 -2011 15103 K AN BL he r en ym pl o 13 Ot t 74 3529 2453 1863 Fa m Fin ily an cia l. A ss Fo t. od St am ps He al th Em er ge nc y. A ss t. re Ca ld Ch i 3168 1397 811 Em 16000 14000 12000 10000 8000 6000 4000 2000 0 Evidence 3 - B

High Client satisfaction results Question How would you rate your overall experience at NP today? 2012 Survey Results 2012 Agreement 85. 74% Excellent & Good I feel that NP met my needs Satisfaction Evidence 3 - C with Staff 89. 66% Great deal & Somewhat 72. 55% Highly Satisfied

Kinship Care Placements VS Out-Of-Home Care 3000 2500 2331 2399 2480 2000 DEC 2008 1500 DEC 2009 JUN 2010 1073 1000 950 902 500 0 Kinship Care Population Out Of Home Care Population Source - TWS-058 foster Care Facts Kinship Care Facts

2010 Data

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