The Performance Management Golden Thread Thread Define the

The Performance Management “Golden Thread” Thread Define the Community Vision Define the Corporate Plan Define Strategic and Operational Plans Key outcomes: • Shared ambition and goals across the community • Clarified role of leadership and accountability across the whole organisation • Agreed priorities and performance targets linked to goals Create Team and Individual Objectives • Shared commitment to deliver by everyone Evaluate and Feedback on Performance • Delivery of planned objectives at all levels 1

The “Golden Thread” at Shetland Islands Council S e t A c t i o n s M e a s u r e s Shetland Community Plan and SOA Strategic Group / Thematic Plans Council Corporate Plan Directorate Plans Service Plans Team Plans Individual Workplans M a n a g e P e r f o r m a n c e 2

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Performance Reporting to Management Corp Mgmt Team Dir Report 3 mthly Summary Operational Performance Reports Jul / Oct /Jan /April Dept Mgmt Team Exec Mgrs 3 mthly Op Perform Reports Jul / Oct /Jan /April Executive Managers Regular One to Ones with Team Leaders / Monthly Team Briefs Team Leaders Regular One-to-Ones with Employees – formal review at least annually NB: this can be incorporated into Employee Review and Development Performance Reporting to Members Setting Strategic Direction and Delivery Single Outcome SOA Agreement Outturn Report Chief Executives to CPP in by Chief Executive Annually Council October March for annual approval Corporate Plan Progress Report By Chief Exec 6 mthly to Exec Comm & Council - June/Dec Directorate / Service Plans Progress Reports 6 mthly – to Service Committees by Directors - May /Nov Corporate Plan Chief Executive to Exec / Council in March for annual approval Directorate Plans - Dirs to Service Committees in April for annual approval Service Plans Exec Mgrs to Directors in April for annual approval Individual Work Plans (Managers / Employee at least annually) Community, Staff and Partnership Engagement Partnership Strategy / Activity Strategic Consultations (e. g. Transport, Housing, Land Use Planning) Service Specific Consultations Community Profiles Citizen’s Panel (Your Voice) Research Staff Involvement Delivery

Strategic Drivers Medium Term Financial Strategy National Drivers Councillors Partners Community Plan / SOA Corporate Plan Capital Programme Asset Strategy Strategic Partnerships COMMUNITY ENGAGEMENT Directorate / Service Plans 5

Accountability Planning and Performance Document Approval Accountability Scrutiny of Outcomes / Actions and Cost Community Plan /SOA CPP & partners 5 -10 years - Annual refresh Chief Executive of each partner Annual PPR To CPP - 3 mthly SIC Corporate Plan Council, via Exec 4 -5 years /Annual refresh Chief Executive To Exec Committee 3 mthly progress Thematic Plans Relevant Committee / CPP - Annual refresh Relevant Executive To Relevant Director / Manager/ Director CEO - 3 mthly Directorate Plans Relevant Committee Annual approval Director Service Plans Relevant Director Annual approval Executive Manager Director – 3 mthly Team Plans Relevant Exec Manager & Director Annually Executive Manager To Executive Manager / Team Leaders / Director – 3 mthly Individual Work Plans Relevant Manager at least Annually Individual Staff Member To CMT – 3 mthly To Committee – 3 mth To Exec Mgr / Team Leader Annually 6

Responsibility for Process PPMF Element Lead Responsibility Other Involvement Community Plan / SOA/ Corporate Plan (development and annual refresh) Community Planning and Community Work Manager / P&I Manager CMT / Partners Thematic Strategies (development and annual refresh) Community Planning and Community Work Manager Lead Officers Directorate / Service Plans – Overall Structure and “Golden Thread” Performance & Improvement Manager Directors and Executive Managers Planning / Finance interface Finance Manager Directors and Executive Managers Planning / Capital Programme interface Capital Programmes Manager Directors and Executive Managers Planning / Workforce Development Plan interface HR Manager Directors and Executive Managers Planning / ICT Development Plan interface ICT Manager Directors and Executive Managers Risk Management Element Law & Governance Manager Directors and Executive Managers Community Engagement Element Community Planning and Community Work Manager Directors and Executive Managers Performance Monitoring and Reporting (Operational Performance Reports to SOA) Performance & Improvement Manager Directors and 7 Executive Managers