The PatientCentered Medical Home A Work in Progress

The Patient-Centered Medical Home: A Work in Progress Alliance for Health Reform Briefing Washington D. C. September 22, 2008 Diane R. Rittenhouse, MD, MPH Department of Family and Community Medicine Philip R. Lee Institute for Health Policy Studies Center for Excellence in Primary Care

The Patient-Centered Medical Home Model

Patient-Centered Medical Home 1. 2. Personal Physician Whole Person Orientation 6. Physician Directed Medical Practice Care is Coordinated and/or Integrated Quality and Safety Enhanced Access 7. Payment Reform 3. 4. 5.

Research Question To what extent is the medical practice infrastructure in place to support the implementation of the Patient Centered Medical Home?

National Study of Physician Organizations and the Care of Chronic Illness (NSPO) II Co-investigators: Stephen Shortell, Ph. D Lawrence Casalino, MD, Ph. D James Robinson, Ph. D Robin Gillies, Ph. D Funders: Robert Wood Johnson Foundation The Commonwealth Fund California Health. Care Foundation

National Study of Physician Organizations and the Care of Chronic Illness (NSPO) II Compiled a list of all U. S. medical groups with 20 or more physicians n=1, 520 35 minute phone survey with Medical Director or CEO March 2006 – March 2007 60. 3% response rate n=339 physician groups This analysis: Limited to medical groups that treat all 4 chronic illnesses; excluded practices that said their physicians were “mainly specialists” N=291 physician groups

Physician-Directed Medical Practice The personal physician leads a team of individuals at the practice level who collectively take responsibility for the ongoing care of patients

Care is Coordinated and/or Integrated Coordination and integration across the care continuum, including chronic illness care and prevention, facilitated by information technology Examples: Electronic patient registries Electronic medical records Electronic access to hospital, ED, specialist notes Nurse care managers

Quality and Safety Emphasis on quality and safety: use of evidence-based decision support, performance feedback to physicians, active engagement in quality improvement activities, and a focus on pt experience Examples: Point of care decision support Performance feedback to physicians Participation in quality improvement collaboratives Incorporating patient feedback in CQI activities

Enhanced Access Timely access to care and improved methods of communication between patient and the healthcare team Examples: Communication with patients by e-mail Patient access to EMR on-line

Patient Centered Medical Home 20 -Point Index

Patient Centered Medical Home 20 -Point Index, by Medical Group Size

Lowest Performers, by Medical Group Size

Highest Performers, by Medical Group Size

Ownership

Summary: Medical Home Infrastructure On average, the level of adoption of infrastructure components is low Even among large integrated medical groups there is wide variation in medical practice across all domains (teams, coordination, quality, access)

Summary: Medical Home Infrastructure The largest of the large groups are doing more Groups owned by hospital or HMO are doing more

Patient-Centered Medical Home 1. 2. Personal Physician Whole Person Orientation 6. Physician Directed Medical Practice Care is Coordinated and/or Integrated Quality and Safety Enhanced Access 7. Payment Reform 3. 4. 5.

Patient-Centered Medical Home Personal Physician Payment Infrastructure

A Work in Progress