The Oxfordshire Community Network OCN Shaping the future

The Oxfordshire Community Network “OCN - Shaping the future” Synetrix Limited 20 th June 2002 Copyright Synetrix Limited 2002

Introduction § Stephen Creed – Principle Consultant to OCN § stephen. creed@synetrix. co. uk § http: //www. synetrix. co. uk/ocn § 01628 500409

Agenda 1. What is OCN ? and what is broadband ? 2. OCN topology and functions for delivery of above 3. Partnership model and stakeholder values 4. Sustainability and funding 5. IEG applications and how we can deliver key public facing services and improve value 6. Summary

Delivering the OCN Vision Collaborate • A PARTNER - not a Supplier • Technical and Project delivery excellence • Ensuring Best Practice at all stages • Innovation to create competitive advantage and customer satisfaction Monitor Other Agencies Joint Partnership Innovate Synetrix e-Gov

What is OCN ? True broadband community network with multi-service features to provide secure Internet and network based services to schools, libraries and community agencies. § Single sign-on portal to provide “stakeholder profile" with secure authenticated sessions based on age, key stage, position, subject etc) NDS e-directory. § Managed firewall, anti-virus and Web filtering servers § Managed platform for structured learning content and video streaming § Managed video conferencing to PC and room systems § Managed secure central e-mail service § Managed network and access points with monitoring 24 x 7 and support onsite within 4 hours to OCN equipment § 2 Mb-10 Mb "always on" service to all schools and libraries

Phase 1 - OCN topology 15 broadband access points – BAP’s

“broadband” What is a Broadband Network ? VOICE DATA LIVE VIDEO V/C & CCTV STREAMED VIDEO SERVER

BAP 2 – Banbury Library Hardwick CP Hook Norton C of E Primary Drayton School Blessed George Napier School Banbury Warriner School Grisbury St Leonards CE Primary Hornton Primary Banbury Tutorial Unit Frank Wise Shenington C of E Primary Wroxton CE Primary Sibford Gower Endowed Primary Dashwood BAP 5 Adderbury Library BAP 3 Deddington Library Bishop Carpenter C of E Primary Neithrop Infants Hook Norton Library BAP 2 Banbury Library Neithrop Library Cropredy C of E Primary Christopher Rawlins CE Bloxham C of E Primary Bishop Loveday C of E Primary Queensway William Morris The Grange Harriers Ground County Primary Hill View Primary St Mary’s CE Primary Neithrop Junior St Joseph’s Catholic. Deddington C of E Primary

How the network services will be organised

Why a Broadband Network ? OCN users Internet

Firewall architecture Internet OCN

How internet services are delivered

How internet services are delivered 48 Oxford 48 Cowley Abingdon 48 Drayton 48 (8) Harwell Didcot 48 Swindon Thatcham Bristol 48 48 Reading 48 48 24 London Telehouse Docklands Maidenhead 48 L Hungerford 24 Basingstoke Grid 48 Transmission node 48 48 Fibre shelf / rack Hook 48 Andover ISP Interconnect Amesbury Salisbury Wokingham Bracknell 48 48 (8) Fleet 48 (8) Aldershot Farnham Guildford 48 (8) Alton Bolney 48 48 48 Winchester Totton 48 Mannington 24 48 48 48 Bournemouth 48 48 Hinton Lepe 24 Parkhurst 24 48 Southampton Marchwood Langley East Cowes Wooton Common 48 Netley Common 48 48 + 8 48 Wymering 8 Portsmouth Chichester 48 Havant Brighton

Oxfordshire Community Portal • Managed learning content and user access • Single sign-on authentication • Community-wide portal – Different “look and feel” skins based on age and profile of user. – Stakeholders and users retain secure flexibility to create independent identities • Platform for managed learning environment including: – Email, bulletin boards, forums – Learning content and web links – News items – Video streaming and conferencing

OCN Portal model – future participants Pupils Publishing Content Communicating Messages g in Pl an n l ta en nm es ro ic vi erv En S Governors Te ac A LE he r s Sharing Resources Housing Librarians s nt re S Se oc rv ial ic es Community Centres Pa District Councils e at or s rp ice Co erv S P Se riva ct te or Health Authority Transport

How Video Conferencing will be delivered VC VPN terminated Bicester Community College St Bartholomew’s school 10 Mbps Client in VC address range OCN IPVC Gateway ISDN 64 -768 Kbps Internet IPVC Multipoint Conferencing Unit (MCU) Client Remote ISDN site Matthew Arnold School Other H. 323 IP clients

Centrinity First Class… more than just email ! Accessed through the secure portal…. single sign-on ……. benefits to users Students can use OCN mail as a centralised location to: • Obtain and submit homework and assignments • Obtain due dates for assignments and testing dates • Determine school announcements and holiday schedules • Collaborate with students on assignments and projects • Communicate with fellow students and teachers online outside of school hours • Access employment and other community information • Access resources through managed Internet mail lists and newsgroups.

Sustainability How do we achieve this ? By developing best value solution By selecting appropriate technology By working to deliver a strategic solution By securing collaborative capital funding and sustainable revenue streams………

Sustainability of revenue streams Committed Funds PN 2 Funds OCC Corporate NGf. L funds OCN Private Sector Health Authority SEEDA Potential Funds Sustainable Broadband Network

e-Government Targets…. IEG Stakeholders must be empowered to fund models and pilot schemes to create incentives for partnership and collaboration between the tiers of government. • IEG platform for application delivery ØCouncil Tax ØBenefits ØPlanning and transport ØLeisure and Tourism • Reach into rural areas to bridge the digital divide

e-Government Getting Started…. . • Move first with key early adopters, success attracts others ü Education ü Cultural services Ø Housing and benefits Ø Transport and planning Ø District council services Ø Private sector Ø Private schools Ø FE Colleges Ø Health sector • Partnerships are important for inter-departmental inclusion, and independent measurement of productivity improvements.

Not just an “electronic front end” “Local people want public services to be more responsive, not just an electronic front end to existing services” • Successful e-government requires fundamental change • Projects must challenge existing service delivery methods • Despite confidence about meeting IEG targets, there is concern about capacity to deliver amongst Councils Ø OCN is not just a new electronic platform but an opportunity for changing and improving the way public facing services are delivered…. . Ref: Audit commission 2002

Implementing Electronic Government - IEG Service delivery – Contact centres Telephone Post OCN Access to services

e-Government opportunities…. . Call centres transformed into multi-agency contact centres offering advice and taking actions – phone / video and webline The following interactions have been identified as suitable for Electronic Service Delivery (ESD) ØProviding information ØCollecting revenue ØProviding benefits and grants ØConsultation ØRegulation and licencing ØApplications for services ØBooking venues, resources and courses ØPaying for goods and services ØProcurement ØProviding access to community, professional or business networks…. .

e-Government opportunities…. . • Council services available 24 hours a day • Self service wherever possible • Public services are geared around “key life episodes” Ø Moving house portal – Wolverhampton City Council Ø Bereavement portal – Wolverhampton City Council • Websites to encourage public consultation and debate • On line secure authentication of payment for services – transport, planning, education • Council staff enables to work from home

e-Government opportunities…. . Create innovative business sector opportunities such as: Enterprise Hubs ? ? …… ØOxford Innovation ØSEEDA ØUnipart ØHorton, JR and GP surgeries? ØKraft Foods ? ØHella ? ØRed House Books ?

e-Government Infrastructure summary Network Performance • Known, predictable and scaleable. Future Initiatives • A common, easily accessible regional network for integration with other agencies, and private sector. ( Telemedicine, Video Clinic etc) • Maximises LONG TERM sustainability for all services. . • Health sector • Private Sector

e-Government Infrastructure summary • An open, interoperable infrastructure is a pre-requisite for e-government. …. . Inflexible older system with technical limitations will preclude the delivery of many e-government online services. • A common architecture is critical to facilitate “snap-on” applications within the framework. • Standards based architecture, which is robust and stable with interoperable technology and high availability.

OCN Phase 1 – progress summary üSite surveys and planning üCabinet Installation and power supplies üBAP installations üBT Circuit surveys üBT Circuit installations üServer farm applications design and testing üServer farm architecture and security

Support and maintenance Synetrix will provide the following services for OCN: Project management • OCN managed helpdesk facility to support network • Monitored on a 24 x 7 x 365 basis • Onsite support provided as per OCN service level requirements (4 hour fault resolution) • Monthly service level reporting • Web access for OCC to view OCN performance reports • Proactive analysis and recommendation for enhancements to facilitate OCN development

What happens next ? ØEquipment deployment to site ØSite acceptance testing ØMigration ØSite testing ØHandover

Summary § A robust partnership and technical solution for OCN. § A cost effective, all inclusive solution to bridge the digital divide, cross-county and cross-agency. § Creating a climate for partnership, enterprise, and innovation. § Innovative technological architecture to deliver multiservice applications, everywhere ! § Synetrix - an unrivalled and proven track record in delivery of regional broadband initiatives, delivered on-time and to specification.