THE ONLY WAY TO GET YOUR LABOR COSTS

THE ONLY WAY TO GET YOUR LABOR COSTS 100% PERFECT Edie Lowe Vice President of Strategic Accounts

Rising labor costs continue to be a real concern • • • 1 Healthcare has been increasing 7 -8% YOY Labor costs have been increasing by 4+% YOY Expecting a 4% increase in wages in 2020 All wages increases have come from Overtime and Contract Labor OT usage is up YOY Contractor use is up, this is leading in negative impacts of Guest Satisfaction Scores Rev. PAR is Flat 22 states moving toward $15/hour minimum wage. Large Metro Areas are enacting Predictive Scheduling Rules.

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How Hotel Effectiveness will help 3 Decrease Overtime Decrease Contract Labor Usage Increase Productivity Eliminate Overstaffing Provide Visibility and Control Accountability to Plan

Integrations: We connect with your time clock system through an automated process called Time. Sync. Third Party T&A Provider Exponent HR Update Schedule: Hotel Effectiveness automatically updates & processes information 4 They automatically send Daily Time Clock Punches & Employee Info. Employee Demographic data sent once a day at 7 am, ET. Punch data sent 7 am, 10 am, 2 pm, 6 pm ET.

Integrations: We connect with PMS/BI Systems an automated process called Revenue. Sync. Profit. Sword Hotel Effectiveness automatically updates & processes information Night Audit sync is scheduled to occur at: 4: 15 am, 7: 15 am, 8: 15 am, 10: 15 am, 12: 30 pm, 2: 15 pm, 4: 30 pm, 8: 30 pm ET. Forecast sync is scheduled to occur at: 4: 45 am, 11: 45 am, 3: 45 pm, 7: 45 pm ET. 5

Realizing labor cost savings is straightforward This is how our users control their labor costs Scheduling and Controls 4 -8 % 1 -3% Cost Savings 9 -15% 5 -minute Daily Labor Check-in Reports & Alerts 0 -5 minutes 6 5 -20 minutes 5 minutes

The formula for perfect labor costs is simple 7

Labor Standards • Unique plans based on key business drivers specific to each property • Can be Occupancy, %Revenue or POR based • MPR for HSKP 8

Are you Scheduling to your Plan? • Clear visibility on labor hours allocation by job • Easily cross utilize associates between jobs 9

Our Most Successful Properties are in the Daily Labor Check-In 5 -7 days a week! • Provides visibility to all managers on opportunities with in your property 10

What is your CPOR? 11

Looking thru the Wind Shield rather than the Rear View Mirror! Is your OT <2%? 12

Housekeeping Productivity provided every single day! Are your room attendants meeting their targets? Reducing clean time by 1 minute in a 100 room hotel will save you _______? 13

Hotel Effectiveness Mobile App? 14

Best Practices Team Involvement in the DLCI Correct Missing and Unpaired punches each day Add additional Positions to Employees. Review OT Risk Absence Monitor – Create additional reasons Scheduler Print View (Show Only First Initial of Last Name & Order Employees by Seniority within Department • Add Clean Type of DND • Subscribe to Email Alerts • Create a weekly Labor Standup Meeting • • • 15

Best Reports • • 16 Scheduling – OT Risk Schedule Compliance Daily Labor Productivity – CPOR MTD Position Details: 8 Week Trend Overtime – OT Employee Details: 8 week Trend Housekeeping Details Daily Housekeeping MPR Details/8 week Trend

THE ONLY WAY TO GET YOUR LABOR COSTS 100% PERFECT. 1