THE MOST WIDELY USED ALARM NOTIFICATION PLATFORM IN

THE MOST WIDELY USED ALARM NOTIFICATION PLATFORM IN INDUSTRY AND IIo. T Installation Tips & Tricks Jeremiah Kulesh Training and Support Manager

Agenda • • • Antivirus/Antimalware Local admin account prepared – do not change Notifiers and Modules are Windows Services IIS SQL databases and account permissions - backups - errors, 2012 native client already exists • IE – add URL for workspace to Intranet trusted sites • TAPI – Windows 10 1903, 1909 broken -> Grandstream • Intro to Workspace - DEMO

Antivirus / Antimalware – • Turn it off / disable Get with your IT dept; if none, google your AV and learn how to turn it off. Add temporary exception for install directory %tmp% Add permanent exception for WIN-911 runtime directory C: Program Files (x 86)WIN-911 Software Add permanent exception for WIN-911 appserver directory C: inetpubwwwroot

WIN-911 Service Account Prepare a Local Admin account for installing WIN-911 – • – – • Use an approved, existing local admin account Password never changes Create a new local admin account for WIN-911 Password never changes Login to machine as the account All WIN-911 services, IIS application pools, SQL databases and SQL sysadmin account: run as the local admin account you choose for the installation Do not change the account, do no change the password.

More on Services Every WIN-911 module runs as the service account entered during installation, notifier types included. 5

More on IIS app pools Every WIN-911 IIS Application Pool runs as the service account entered during installation, notifier types included.

More on IIS app pools HTTP Binding port 80 If you have other software using IIS, check settings. “Host Name” should be blank.

More on SQL Every WIN-911 SQL database is created and owned by the service account used during installation, and the account is made the sysadmin for the WIN-911 instance.

More on SQL database backup / restore WIN-911 Standard, Interactive, Advanced Backup and Restore CANNOT restore a backup of a previous WIN-911 version to a newer version, Same version only. without doing additional steps.

More on SQL The main WIN-911 Installer was created as an install executable that enables everything WIN-911 needs to install successfully. Occasionally, SQL server runs into an issue during installation that can only be revealed by observing the install log or installing SQL server with the native installer. 1. Make sure you are logged into the machine as the account you want WIN-911 to run as full-time. 2. Run the SETUP. EXE in the SQL Server Express folder of the main installation media.

More on SQL errors during install? Check to see if “ 2012 native client” exists PRIOR TO INSTALL. It is normal to see it listed AFTER WIN-911 installation; however, if you are getting SQL errors during initial install, start by removing this.

Internet Explorer Your IE security settings can cause issues with the WIN-911 Workspace. Lower security settings, add Workspace URL (hostname and localhost) to Local Intranet sites.

WIN-911 Notifiers We always recommend using more than one notifier method for redundancy. for example, Voice + email, email + Mobile app, etc. Voice: TAPI – Microsoft broke TAPI functionality in Windows 10 1903 and newer. Workaround by doing registry changes Futureproof – Go with a new Grandstream UCM 6202

WIN-911 Workspace DEMO

THE MOST WIDELY USED ALARM NOTIFICATION PLATFORM IN INDUSTRY AND IIo. T WIN-911 Install Tips & Tricks Thank You! Jeremiah Kulesh Training and Support Manager www. win 911. com 1 -512 -326 -1011