The MIS DSS EIS Chapter 11 Copyright PrenticeHall

The MIS, DSS & EIS Chapter 11 Copyright Prentice-Hall, Inc. 1998 11 - 1

Information and its use in decision making Copyright Prentice-Hall, Inc. 1998 11 - 2

The role of information in decision making is familiar to all of us Copyright Prentice-Hall, Inc. 1998 11 - 3

Information is critical to most enterprises and must be managed carefully Copyright Prentice-Hall, Inc. 1998 11 - 4

Information & Decision Making Functions: Planning Organizing Leading Controlling Strategic Management Tactical Management Operational Management Nonmanagement Employees Resources Functions Products & Services Resources Copyright Prentice-Hall, Inc. 1998 11 - 5

Copyright Prentice-Hall, Inc. 1998 11 - 6

Filtering Information u Clerical Level u Operational Level u Tactical Level u Strategic Level Copyright Prentice-Hall, Inc. 1998 11 - 7

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Decisions u Programmed Decisions u Nonprogrammed Decisions u Information-Based Decisions Copyright Prentice-Hall, Inc. 1998 11 - 9

Information Systems u What Is It? w Provides Information Processing Capabilities w Provides Information To Make Better, More Informed Decisions Copyright Prentice-Hall, Inc. 1998 11 - 10

Copyright Prentice-Hall, Inc. 1998 11 - 11

Information Systems u What Can It Do? w Input w Processing w Storage w Output Copyright Prentice-Hall, Inc. 1998 11 - 12

Copyright Prentice-Hall, Inc. 1998 11 - 13

Information Systems u The Manual System u Function-Based Information System Copyright Prentice-Hall, Inc. 1998 11 - 14

Data Entry Concepts u Online vs Offline u Source Data u Approaches to Data Entry w Batch Processing w Transaction Processing Copyright Prentice-Hall, Inc. 1998 11 - 15

Robotics replace tedious tasks in the production line Copyright Prentice-Hall, Inc. 1998 11 - 16

Source data automation Copyright Prentice-Hall, Inc. 1998 11 - 17

Data Processing Systems u Action Documents w Invoices u Scheduled Copyright Prentice-Hall, Inc. 1998 Reports 11 - 18

Copyright Prentice-Hall, Inc. 1998 11 - 19

Management Information Systems u What Is It? w A Computer-Based System that Optimizes the Collection, Transfer, & Presentation of Information throughout an Organization through an Integrated Structure of Databases & Information Flow Copyright Prentice-Hall, Inc. 1998 11 - 20

Computerized maintenance management Copyright Prentice-Hall, Inc. 1998 11 - 21

Management Information Systems u MIS vs Data Processing Systems w MIS Offers Greater Flexibility w MIS Integrates the Information Flow w MIS Caters to Information Needs w MIS has Online Inquiry Capability Copyright Prentice-Hall, Inc. 1998 11 - 22

Management Information Systems u Characteristics w MIS Supports DP Functions w MIS Uses an Integrated Database w MIS Provides Managers with Timely Information w MIS is Flexible & Adaptable w MIS Can Boost System Security Copyright Prentice-Hall, Inc. 1998 11 - 23

DSS DS u What Is It? w Interactive Information Systems that Rely on an Integrated Set of User-Friendly Hardware & Software Tools to Produce & Present Information Targeted to Support Management in the Decision Making Process Copyright Prentice-Hall, Inc. 1998 11 - 24

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DSS DS u Characteristics w Help in Decision Making Process w Addresses Semistructured & Unstructured Problems w Interactive & User-Friendly w Readily Adaptable w Can Interact with a Database More. . Copyright Prentice-Hall, Inc. 1998 11 - 26

DSS DS u Characteristics w Supports all Levels of Management w Makes Models, Simulations, & Analytical Tools Available to Decision Makers w Irregular Usage - Not a Scheduled Function or Report Copyright Prentice-Hall, Inc. 1998 11 - 27

DSS Tools u Applications Development u Data Management u Modeling u Statistical Analysis u Planning Copyright Prentice-Hall, Inc. 1998 11 - 28

DSS Tools u Inquiry u Graphics u Consolidations u Application-Specific DSS Capabilities Copyright Prentice-Hall, Inc. 1998 11 - 29

SAS/QC Quality control software Copyright Prentice-Hall, Inc. 1998 11 - 30

SAS/OR project management software Copyright Prentice-Hall, Inc. 1998 11 - 31

SAS/GIS (Geographic Information System) Copyright Prentice-Hall, Inc. 1998 11 - 32

Executive Support Systems Copyright Prentice-Hall, Inc. 1998 11 - 33

Expert Systems u Knowledge Based System w Assistant Systems w Artificial Intelligence u Software Agents Copyright Prentice-Hall, Inc. 1998 11 - 34

Expert system for loan applications Copyright Prentice-Hall, Inc. 1998 11 - 35

Summary Discussion Copyright Prentice-Hall, Inc. 1998 11 - 36

Developing. . . Business n o Information So Systems ng i i m o C Chapter 12 Copyright Prentice-Hall, Inc. 1998 11 - 37