The Leadership Secrets of Santa Claus How to

The Leadership Secrets of Santa Claus How to Get BIG Things Done in Your ALD “Workshop” All Year Long Alpha Lambda Delta National Leadership Conference Cincinnati, Ohio October 19 – 21, 2018

Build a Wonderful Workshop • Make the Mission the Main Thing • Focus on Your People as Well as Your Purpose • Let Values Be Your Guide

Build a Wonderful Workshop • Our members should know the mission of ALD • Manage things and lead people • • Be accessible Be considerate Provide members with tools and resources for success Keep members in the “what’s happening” information loop Demonstrate respect for members’ time and talents Solicit and listen to member ideas and concerns Help everyone develop and grow • It’s not walls and ceilings – it’s what happens inside the walls and under the ceilings • Respect – Integrity – Quality – Customer Service – Responsibility - Teamwork

Choose Your Reindeer Wisely • Hire Tough So You Can Manage Easy • Promote the Right Ones…For the Right Reasons • Go for the Diversity Advantage

Choose Your Reindeer Wisely • Invest in doing it right the first time. Committees are important. Find the right member for the job! • Compare task, duties, and responsibilities to find the member with the right characteristics, talents, values, abilities and attitudes to get the job done • Member diversity brings new skills, perspectives, and ideas to your chapter • Different ways of thinking, planning, and problem-solving • Make us better, stronger, and more in touch with our diverse membership

Make A List and Check It Twice • Plan your Work • Work Your Plan • Make the Most of What You Have

Make A List and Check It Twice • Chapter GOALS – specific yet flexible • WHAT – WHY – WHEN – WHERE – WHO - HOW • Frequent Progress Checks • • Is each goal still valid and doable? Are we where we should be in terms of attaining each goal? Have conditions or circumstances changed? Adjust goals and action plans • Make the Most of What You Have • • Making the Most of TIME Making the Most of CHAPTER FUNDS Making the Most of MATERIALS & EQUIPMENT Making the Most of MEMBER TALENT & EXPERTISE

Listen to the Elves • Open Your Ears to participation • Pay Attention to How You’re Perceived • Walk Awhile in THEIR Shoes

Listen to the Elves • Ask for (and listen to) members’ ideas and opinions on everything – even if they don’t participate! • Rely on teamwork, collaboration, and the contributions of members • ACT on feedback from members • Walk Awhile in THEIR Shoes

Get Beyond the Red Wagons • Help Everyone Accept the Reality of Change • Remember: The Customer is Really in Charge • Teach “The Business” o the Business

Get Beyond the Red Wagons • Introduce change – facts – data – evidence • Everything we do revolves around our members and the campus community • Teaching “The Business” of The Business give members opportunities to get involved in what we do, helps them grow and develop, produces greater acceptance, support and understanding and makes everyone feel like true “partners” in the chapter – because THEY ARE!

Share the Milk and Cookies • Help Them See the Difference They Make • Do Right by Those Who Do Right • Expand the Reinforcement Possibilities

Share the Milk and Cookies • Nothing motivates members more than knowing they’re making a difference! • Find ways to recognize members who go “above and beyond” or make special contributions to the chapter. REWARD THEM! • “Attitude of Gratitude”

Find Out Who’s Naughty and Nice • Confront Performance Problems…Early • Coach “The Majority in the Middle” • Don’t Forget “The Super Stars”

Find Out Who’s Naughty and Nice • Confront Performance Problems…Early • Falling Stars – Super Stars – Middle Stars • Dealing with Super Stars – Demonstrate through words and actions – that you know and appreciate the fact that they are the nicest of “the nice. ”

Be Good for Goodness Sake • Set the Example • Establish Guidelines and Accountability • Remember that EVERYTHING Counts

Closing Thoughts

The Leadership Secrets of Santa Claus: How to Get Big Things Done In your “Workshop”…All Year Long Eric Harvey, David Cottrell, Al Lucia and Mike Hourigan