The Israel Consumer Council ICC The Israel Consumer

The Israel Consumer Council (ICC) Vision: A Society that is Fair to Consumers Goals:

Breakdown of 40, 000 complaints received in 2012

Breakdown of Reasons to Consumers Complaints 2012 Product-related 23% Financial 19% Quality of service

Civil Enforcement Project (2012) Breakdown of small claims prepared by the ICC About 80%

About 80% of complaints from consumers to the Consumer Council are found to be

"Consumerism at a Click” The simplest and easiest way to examine the legal right

Interactive Guide For Bills Comprehension About 80% of complaints from consumers to the Consumer

Food Labels Interactive Guide About 80% of complaints from consumers to the Consumer Council

ICC Field-Teams: Weekly Comparison of Market Prices About 80% of complaints from consumers to

"Loser? Not me!" Picture Competition on the Kids-Channel About 80% of complaints from consumers

Municipal Consumer Week About 80% of complaints from consumers to the Consumer Council are

Workshops in the Arab Sector Bridging over the Information Gap About 80% of complaints

Educational material about Consumer Rights in Russian and Arabic About 80% of complaints from

Thank you for your attention Council are found to be justified. and for welcoming

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The Israel Consumer Council (ICC) The Israel Consumer Council – the largest consumer organization in Israel – was established in 1970 with the goal of protecting consumers and preserving their rights. In 2008, The Israel Consumer Council Law was enacted, ensuring our independence in fulfilling our only goal : consumers’ welfare.

The Israel Consumer Council (ICC) Vision: A Society that is Fair to Consumers Goals: 1. To reduce the harm generated to consumers by business firms and stores. 2. To improve protection of consumers by the state 3. To strengthen and empower consumers

Breakdown of 40, 000 complaints received in 2012

Breakdown of Reasons to Consumers Complaints 2012 Product-related 23% Financial 19% Quality of service 18% Refusal to cancel a deal 17% General information/advice 11% Deception 8% Miscellaneous 3% About 80% of the complaints are found to be justified.

Civil Enforcement Project (2012) Breakdown of small claims prepared by the ICC About 80% of complaints from consumers to the Consumer Council are found to be justified.

About 80% of complaints from consumers to the Consumer Council are found to be justified.

"Consumerism at a Click” The simplest and easiest way to examine the legal right to cancel a deal About 80% of complaints from consumers to the Consumer Council are found to be justified.

Interactive Guide For Bills Comprehension About 80% of complaints from consumers to the Consumer Council are found to be justified.

Food Labels Interactive Guide About 80% of complaints from consumers to the Consumer Council are found to be justified.

ICC Field-Teams: Weekly Comparison of Market Prices About 80% of complaints from consumers to the Consumer Council are found to be justified.

"Loser? Not me!" Picture Competition on the Kids-Channel About 80% of complaints from consumers to the Consumer Council are found to be justified.

Municipal Consumer Week About 80% of complaints from consumers to the Consumer Council are found to be justified.

Workshops in the Arab Sector Bridging over the Information Gap About 80% of complaints from consumers to the Consumer Council are found to be justified.

Educational material about Consumer Rights in Russian and Arabic About 80% of complaints from consumers to the Consumer Council are found to be justified.

Thank you for your attention Council are found to be justified. and for welcoming us among you!