The importance of Credit Bureaus Stefano Stoppani IFC

The importance of Credit Bureaus Stefano Stoppani IFC – Credit Bureau Advisor 0

Defining Credit Bureaus § Credit Bureaus (or credit reference agencies or credit registries) are organizations that collect, process and provide public record data, socio-demographic information, credit transactions and payment histories of borrowers (consumers and businesses). § The primary proposition of the Credit Bureau is the aggregation of information from multiple sources to form a more complete and accurate view of the borrower that is more reliable for informed decision making than the information that the single lender may have. § The information can either be positive or negative and is used by lenders to determine the relative risk level of existing and potential borrowers. 1

Main differences PCR & PCB Public Credit Registries 2 between Private Credit Bureaus OWNERSHIP Central bank / supervisory authority Private enterprises MISSION Credit system supervision (no–profit) Information sharing for lenders (profit oriented) TYPE OF DATA Commercial, corporate, SME loans Consumer credit, retail SOURCE OF INFORMATION Banks and other regulated credit and financial entities Banks, retailers, credit cards issuers, utilities, microfinance, insurances PARTICIPATION Compulsory, regulated by bank’s law Voluntary, regulated by Conduct Code SCOPE OF REPORTING Large (restrictions on low amounts) All amounts (focus on retail lending) ACCESS Restricted (aggregated data only) Open on reciprocity principle END USERS Regulated entities – (no to customers) All contributors – (yes to customers) DATA ACCURACY Imposed and controlled by authority Left to contributors’ will CONSUMERS’ PROTECTION Low – subjects of information do not have access to their own data High – subjects of info have access to their info and may amend wrong data

Information provided The basic credit report is a standard document that contains details about financial behavior and identification information of an individual or business. A typical credit report includes 4 types of information: 1. Personal information • • name, current/previous addresses, tel. number, Personal identification number, date of birth and current and previous employers. For businesses, some additional information will include identity of key stakeholders including shareholders and management personnel, etc. 2. Public information • including bankruptcy information, unpaid utility bills/cheques and other public record. 3. Credit information • Number & type of credits, date opened, credit limit/loan amount, credit status (performing, past due, delinquent etc), n. of days/amounts past due etc. 4. Credit histories’ requests • identification of all inquiries made on the credit history of an individual, business or corporate entity and the date of such request. 3

Information provided (2) Credit reports typically do not contain – religious preference, medical history, personal lifestyle, political preference, friends, criminal record or any other information unrelated to credit. Nor is there information about other banking transactions such as deposit accounts. 4

The CB environment The Credit Bureau requires collaboration between the bureau operator and other key actors: Credit Bureau Know-how /Software suppliers Subscribers (Lenders) Media Borrowers Data Protection Bodies Credit Bureau Operator Hardware Suppliers Private Data Suppliers Telecommunication Service Providers 5 Public Registry Data Other Vendors & Service Providers

Quality of PCB § World Bank rates credit bureaus’ quality on a 6 factors index § A score of 1 point is given to each factor § In 2004 only 14 nations out of 120 got the maximum score (6) 6 • Guarantee consumer’s right to inspect their data and amend it 5 • Contain data on all loans 4 • Contain five or more years of historical data preserved 3 2 1 6 • Contain data from financial institutions and others (retailers, utilities) • Contain data on both individuals and firms • Contain both positive and negative information

Classification of Credit Bureaus Types of Information Sources of Information 7 “Positive & Negative” “Negative Only” “Full” (information shared by banks, MFIs, retailers, NBFIs, mobile operators) High predictiveness (e. g. US, UK, Italy) Lower predictiveness (e. g. Australia) “Fragmented” (e. g. information shared among banks only or retail only) Lower predictiveness (e. g. Poland, Czech Republic) Lowest predictiveness (e. g. Korea, Morocco)

Broader information sharing expands credit Percent of Applicants who Obtain a Loan 11% increase in access 90% increase in access Out of 100. 000 Applicants 35. 000 potential good customers are lost if assessment is based on negative info only. Source: Barron and Staten (2003). Note: Figure shows the simulated credit availability assuming a target default rate of 3% 8

Broader information sharing decreases loan losses Percent Decrease in Default Rate 43% decrease in default rate 38% decrease in default rate Source: Barron and Staten (2003). Note: Figure shows the simulated credit defaults assuming an acceptance rate of 60% 9

More information sharing = more credit, higher growth A WB analysis of credit markets, over the last 25 years shows that: • Broader info sharing & stringent bankruptcy rights expand credit and reduce Non Performing Loans • SME are 40% more likely to get a bank loan in countries with credit registries • Loans are cheaper • Ratings of financial systems are higher • Increasing the quality/reach of information sharing is strictly associated with GDP growth 10 Source: Doing Business in 2005

Benefits and Impacts of CBs • Lenders are better able to objectively price for risk resulting in more appropriate interest rates that reflect the risk inherent in individual credit exposures. • Borrowers with good credit histories (“reputation collateral”) can borrow to more equitable limits, and receive lower interest rates. They also have improved access to a wider range of credit products. • “Serial borrowers” – who are contributors to significant credit losses through concurrent exposures to more than one lender – are prevented from obtaining further credit with ease • A healthy credit culture is created as borrowers become aware that the market rewards and sanctions them based on credit behaviour. • The development of non-cash payment options (cheques, cards) become more attractive. • There is increased access to credit for a larger segment of the population, thus Beneficiaries of CBs include allof sectors the economy, investment both private and public, improving general standards living, ofencouraging stimulating and ingrowth. recognition of their relevance in economic growth, the WB/IFC are economic promoting and facilitating the development of efficient and best practice Credit Bureau services in developing countries. 11

OECD Countries Positive vs. Negative Reporting 12

Europe and Central Asia Positive vs. Negative Reporting 13