The Human Element Learn to Lead Chapter 6

The Human Element Learn to Lead Chapter 6 SNCOA

Summary O Personality O Motivation and Behavior O Conflict O Leading in a Diverse Society

Why do you need to understand someone’s personality as a leader?

Personality is the sum of thoughts, feelings, and behaviors that make someone unique.

Nature vs. Nurture Nature Nurture O Inborn qualities O Personal O Law of genetics experiences O Born a blank slate O Leaders can effect the environment O Leaders cannot change human nature

Birth Order Theory O Firstborn child O Youngest child O Middle child O Only child leader rebellious; forever the baby unappreciated dependent; spoiled Birth order theory contends that a person’s rank within their family can have an effect on their personality and intelligence.

Charisma O “It’s an invisible energy with visible effects” O The X factor O Heroic O Bigger-than-life O “Profound emotional effect”

Exploring Self-Perception

Myers-Briggs Type Indicator O E – Extroverts O I – Introverts O S – Sensors O N – Intuitives O T – Thinkers O F – Feelers O J - Judgers O P – Perceivers

16 Personality Types

Motivation And Behavior What are some methods you use to motivate? O People are motivated by unfulfilled needs O Fulfill those needs, mission will succeed

Maslow’s Hierarchy Of Needs

Hawthorne Studies O “The discovery of human beings in the workplace” O If leaders pay attention, mission improves O Need to feel appreciated

Classical Conditioning O People associate a stimulus with a reflex O Stimulus – thing/event that evokes activity O Reflex – an unconscious reaction O Praise reinforces action O Praise can become routine and lose ability to motivate O It is TOO SIMPLE for people

Classical Conditioning Cont. O Four ways to change behavior: O Positive reinforcement O Negative reinforcement O Punishment O Extinction

Milgram Experiment O Obedience to authority is powerful motivator O Leader knows best O Duty-bound to obey authority O Leaders bear responsibility for subordinates

Conflict A disagreement where individuals perceive a threat to their needs, interests, or concerns

The Inevitability Of Conflict O It is inevitable, combat is not O Learn to avoid AND overcome O Every relationship will have conflict O Leadership is an intentional act

Defense Mechanisms O Protects from psychological injury; anxiety, stress, pressure O It is natural O It is largely unconscious O It changes the way reality is viewed O It can become habit forming

Defense Mechanisms O Displacement O Projection O Rationalization O Intellectualization O Denial O Suppression O Withdrawal

The Leader’s Role In Managing Conflict O It prevents the mission from being accomplished O Possible outcomes: O Win/win O Win/lose OR lose/win O Lose/lose O Leader has duty to intervene

Managing Conflict Cont. O Avoidance O Denial O Suppression & Smoothing O Compromise O Zero-sum game O Mediation

Managing Conflict Process O Set a positive tone O Be mindful of appearances O Allow the first person to talk O Allow the second person to talk O Summarize your understanding of the conflict O Begin the interview stage O Ask each person how the conflict can be resolved O Ask each individual to make concessions O Aim for a consensus O Conclude

Managing Conflict Process O Be fair O Listen O Find best possible solution O End positively

Leading In A Diverse Society As a leader, why would accepting diversity be important?

Diversity In The Military And CAP O Diversity is the greatest strength of our Air Force O CAP was founded upon a commitment to diversity

Prejudice, Hatred, And The Leader O Prejudice – pre-judging someone O Harassment – unwelcomed behavior O Retaliation – seeking revenge against someone who objects to harassment O Hateful feelings can lead to hateful actions

Fives Ways To Fight Hate O Rise up O Pull together O Speak out O Support the victims O Teach tolerance

Summary O Personality O Motivation and Behavior O Conflict O Leading in a Diverse Society

Questions?