The Harbourside Gynaecology Centre Services Patient Review Patient

The Harbourside Gynaecology Centre Services Patient Review Patient Feedback Questionnaire

Background

Methodology

Results Yes No Total Result Was this your first visit? 22 24 46 48% Were you sent an information leaflet with your appointment letter? 34 11 45 76% If you were sent an information leaflet did you find it helpful and easy to read 34 1 35 97% Were you greeted on arrival to the Centre? 45 1 46 98% Were you greeted in a welcoming manner? 45 1 46 98% Did you find the waiting area clean and tidy? 44 2 46 96% Were you seen within 30 minutes of your appointment time? During your appointment, were you given the opportunity to discuss any concerns with your doctor 42 4 46 91% 39 6 45 87% Did you have any treatments/ procedures carried out during your appointment 30 6 36 83% If yes, were the treatments/procedures fully explained to you 32 4 36 89% Were you given post procedure advice 30 4 34 88% If you had any tests, were you told when you would receive your results 23 3 26 88% Did you feel supported by the nursing staff during your appoitment 46 0 46 100%

l lv a s 6 Vu ic am dy n ro 4 U B PM e pa us en o ic lin 2 M nt c pl a py co 3 Im ro s te ys O PD 16 H yn ae U EP py co 4 G po s ol C Clinic Attended 15 14 12 10 8 8 5 4 3 3 1 0

lv al s 4 Vu ic am dy n ro 4 U B 3 PM se op au 1 M en ic lin tc an op y 2 Im pl sc ro te 2 ys PD O 1 H ae 1 yn 2 G 0 U 4 EP y op os c ol p C Information Sheet Sent 16 14 12 10 12 8 Yes 6 7 No 5 1 1 2 ?

lv Vu s al ic am dy n ro U B PM se op au M en ic op y lin tc an Im pl U PD O sc ro te ys H ae yn G EP y op os c ol p C Information Sheet Helpful 14 12 10 8 Yes 6 NR No 4 N/A 2 0

Waiting Time To Being Seen within 30 Mintutes 42 91% Seen between 3045 minutes 4 9%

Overall Experience Very Good 14 30% Satisfactory 1 2% Good 7 15% Excellent 24 52% Excellent Good Satisfactory Very Good

Overall Experience By Clinic 16 14 12 10 8 Satisfactory Good 6 Very Good Excellent 4 2 al lv am dy n ro U Vu s ic B PM se op au M en lin tc an ro te ys H Im pl sc O ae yn ic op y PD U EP G C ol p os c op y 0

Positive Comments l Highest standard of care from Mr Carpenter and his team. (Foundation Trust governor) l I cannot praise highly enough the way Kathy and her colleague put me at ease l Everybody was so kind and helpful l Very impressed with the consultant, spent time explaining everything to me and my partner, very happy.

Areas for improvement? ? l Needs better directions from car park (NB Should have read the other-side of letter). l Re-open walkway from A+E towards reception entrance please! l Dead flies on window sill in waiting area and cups under chairs. l Need better out of hours telephone advice cover at weekends.

Conclusion