The Evolving Network IT Landscape Agenda The relationship

The Evolving Network IT Landscape

Agenda • The relationship with the business is changing • Moving to the internet & cloud • End user experience & security • The changing approach to delivering network services. © British Telecommunications plc 2

The relationship with the business is changing 25% 27% The CIO’s increasingly The CIO’s involvement in the decision ofinvolvement of software IT spend purchasing is is outside decisions the areas ITmade organisation by Linesbroker and of Business growing seen a service making cycle is changing © British Telecommunications plc 3

Connectivity – moving to the internet & cloud 90% of our largest customers will be using multiple cloud providers within two years 31% of IT decision makers say they could train for a marathon faster than it would take to migrate their companies applications to the cloud 40% of traffic on corporate VPN is Internet traffic 50% typically, of that is non-business critical websurfing BT Compute © British Telecommunications plc 4

End user experience – how do you guarantee performance? 79% of organisations suffer application performance problems 60% of organisations cite performance as a key challenge for cloud Internet which? Private MPLS © British Telecommunications plc 5

End user experience – how do you guarantee performance? 2% 1 second $13, 000 lost of end users are likely to report a problem delay in web page, results in a 7% decrease in sales conversions for every minute an ERP application is down © British Telecommunications plc 6

Security – how do you protect the organisation in the age of cloud and BYOD? 97% of Fortune 500 companies have been hacked 90% of corporate applications will be supported on personal devices in 2014 66% of organisations cite data and network security as a challenge for cloud 1. 04 Bn Smartphones and tablets will be shipped in 2014 BT Assure Threat Monitoring © British Telecommunications plc 7

The evolving network – the intelligent hybrid network Optimise Cloud apps Benchmark & Monitor cloud providers Testing and monitoring of webpages Web Facing Content Intelligent traffic delivery Web acceleration Cloud Acceleration & Security Office Hybrid path selection Internet WAN acceleration Probe Based App Performance Management Internet best path Monitoring performance from smart devices Android Device Optimisation Application prioritisation Unified Dashboard Enterprise Storage Projection to Branch Datacentre Application, server & mainframe performance Acceleration from Mobile users (laptop/desktop) © British Telecommunications plc 8

Delivering a great performance – network services integration Regions & Business Units Key challenges: Customer Retained Organisation Enterprise Architecture, Policies and Standards Management, Retained Controls • Real time application performance management – no matter where the applications is hosted End User Technology • Complexity – local, regional and global Application Performance Management Framework service providers, Operational range. Collaboration of services, single WAN sourcing LAN Internet Security Unified or multi Comms (Voice) Mobile Device Management • Competitive commercials with performance risk underpinned Data Centre / Applications Enriched Network Service Integrator • Coherent process, systems and measurement model across all partners. Key: Customer NSI Contracts Customer Contracts © British Telecommunications plc 9

In summary • Lines of Business have an increased role in sourcing decisions • Greater flexibility to respond to the business has to be engineered in • End user experience and security are central • Increased scale and scope are driving evolution delivering services. © British Telecommunications plc 10

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