The Evolution of Workforce Management Intelligence Competitive Advantage

The Evolution of Workforce Management Intelligence Competitive Advantage Optimization Analytics Improving Performance Understanding your Workforce Measuring and Monitoring your Workforce Managing your Workforce Tactical Data

Create a High Performance Workforce ‘Ten Signals Your Organization May Be Missing Enormous Workforce Management Opportunities’ slevy@thinktime. com to receive a complimentary copy of the ten signals…

Questions Via the questions tab in your Go. To. Webinar dashboard

Agenda 1) How to transform your workforce with Workforce Management Analytics 2) Trends in Workforce Management 3) What is BI 4) Report samples 5) Understanding wage and hour litigation

Steve Levy – CEO • Over 15 years in Workforce Management • Axsium Group – Principal, Delivered custom WFM solutions. Clients included Nike, Costco, Starbucks, St. Joe Health System, Rite Aid • Kronos – National Director of Services, Grew service group to over 150 employees/$40 M. Clients included Kohls, Payless Shoes, Harrah’s Casinos, MGM • Founder of Simplified Workforce Solutions which was acquired by Oracle/360 Commerce • Lived overseas, WFM projects for SAP Campbell in London, England South Africa. Clients included The Gap, Dixons, UCI Cinema, Foshini

About Think. Time Workforce Excellence • Think. Time addresses rising overtime, ineffective scheduling, increased contractor usage, punch irregularities, unproductive hours, and decreasing margins, it is designed to reduce payroll by 1 -5% Fully Integrated • Think. Time is fully and securely integrated with your existing Workforce Management and third party systems. Saa. S Web Based • Think. Time is a Saa. S cloud solution. Your organization would have zero IT requirements, no hardware to purchase, or capital expenditures to get started today. Just open your browser, logon and start using Think. Time.

The Workforce Management Challenge • Visibility and control of your most expensive operational cost, your people • Use of existing labor hours and productivity • Enforces central best practices across Time and Attendance, Scheduling, Absenteeism, and Employee Self -Service • Decrease and manage overtime and wage costs • Improve customer service, employee retention, and satisfaction • Reward Excellence and coach managers

Enterprise Workforce Management Benefits • Reduce labor costs Budgeting and Forecasting Workload Creation and Scheduling Attendance Tracking • Improve productivity Think. Time Analytics • Improve customer satisfaction and revenue • Improve employee satisfaction and retention • Increase accuracy and compliance Time and Attendance and Clocking Leave Tracking Employee Self -Service and Mobile

Trends in Workforce Management

Scott Adams…The Dilbert Future “There are many methods for predicting the future. For example, you can read horoscopes, tea leaves, tarot cards, or crystal balls. Collectively, these methods are known as "nutty methods. " Or you can put well-researched facts into sophisticated computer models, more commonly referred to as "a complete waste of time. "

Retail Challenges Retail organizations face a variety of ongoing challenges including: • • Productivity and comparisons Visibility to disconnects Comparing customers, items, transactions and conversion rates Review of overtime, absenteeism and unproductive hours Managing abusers and/or lax enforcement of punches Lack of standardization Comparison of sales per labor hour rolled up, etc Improve employee skills, etc

RSR Retail Survey Results All retailers indicated that “maximizing labor productivity” is most important • RSR Conducted a study of top 134 retailers in 2010 focused on WFM • Retailers whose comparable same store sales improved over a period of years focused on the customer experience, right person, right place, right time, and retention and process improvements • Organizations with flat or down sales focused on Organizational barriers, typically budget • Both over and under performers see employee culture and change management issues as the top inhibitor

Top Business Challenges • Winning Retailers Identified the Top Business Challenges in Managing their Hourly Workforce as: - Improving Customer Service - Improving Labor Productivity Assuming industry average comparable store sales growth of three percent was defined as “Winners, ” those at this sales growth rate as “average, ” and those below this sales growth rate as “laggards” or “also‐rans. ”

Top Operational Challenges • Winning Retailers Identified Top Operational Challenges in Managing their Hourly Workforce as: - Maximizing Labor Productivity - Hiring Quality Applicants - Ensuring Consistency of Employee Output - Retaining Valued Employees

Healthcare Challenge Health organizations face a variety of ongoing challenges including: • Variable patient volumes, margin and reimbursements • Shortages of nursing staff • Minimum staffing levels and quality patient care • Selecting the right resources • Union and workforce labor contracts • Decreased patient days / reduced volumes

Unlock the Power of Your Workforce Data Think. Time Data Warehouse Time and Attendance Data Scheduling Data Leave and Absence Data ERP (HR, Finance, 3 rd Party, etc. )

Introducing Think. Time • Instant Visibility to Workforce Productivity • Analytics Center for Trended and Predictive Metrics • Performance Improvement Center to Align Thresholds and Goals • A Workforce Management Retail Best Practices Library • Talk. Time Social Network to Keep Your Workforce Connected

The Think. Time Philosophy – Keep a Tight Variance An organization with 3000 employees and 5 minutes of wasted time each day can save 1. 1 million dollars a year • Metric-Driven Approach to Workforce Management • Small Improvements in Key KPI’s Result in Big Savings • 5 Step-Approach to Quickly Resolve Issues Around Absenteeism, Missed Punches, Overtime • Think. Time Keeps All Groups Closer to the Mean

The Saa. S Approach "Gartner said customers see too much value in the Saa. S model to resist. ” • Cost-Effective, Affordable, Fast ROI • Rapid to Deploy • Easy-to-Use, Intuitive Features • Configurable, Grows with Your Needs

Workforce Management Analytics are a part of a larger and ever changing Business Intelligence (BI) landscape “Business Intelligence today has evolved beyond knowledge creation of what has happened in the past, to analytics and forecasting what might happen in the future. ”

Why Analytics • Enable faster decision making at all levels of the organization • Be proactive as opposed to reactive • Distinguish between relevant and irrelevant information • Evaluate any number of possible future outcomes and guide us towards the optimal decision

Analytics Is Gaining Popularity

Regional Punch Detail

Regional Punch Detail - East

Budgeting Actual Forecasting Hours

Overtime By Month

Absenteeism

Productivity Trending

Productivity Scorecard

Wage and Hour Litigation Many decentralized organizations have implemented their employee work rules, pay rules, overtime pay, premium pay, vacations, and leave and attendance management systems with different interpretations of applicable labor laws and company policies. Scheduling Time and Attendance Leave and Attendance Interpretation of contracts, laws, and regulations Employee Self-Service

History What is changing? • From the 1960 s to 2000 many lawsuits were focused on civil rights legislation and social change • Discrimination, gender, race, national origin, etc • Civil rights have morphed into a wage and hour suit bonanza • 7000 collective actions were filed in 2011, 400% increase since 2000 • Big companies are taking a hit, Walmart, Merrill Lynch, Glax. Smith. Kline, and many others • But Why…

Why More Lawsuits What is driving the increase? • Many organizations have tightened down on discrimination and became very compliant regarding to regulations • From the 1960 s to 2000 many lawsuits were focused on civil rights legislation and social change • Wage and hour laws can be counter-intuitive • Lawyers need a new market • 1938 is a long time ago • Poor labor market • More money for employees • Who pays for litigation?

Questions Via the questions tab in your Go. To. Webinar dashboard

‘Ten Signals Your Organization May Be Missing Enormous Workforce Management Opportunities’ slevy@thinktime. com to receive a complimentary copy of the ten signals… Steve Levy Tele: 312 543 9205