The Emotionally Intelligent Leader www healthcareteamperformance comnha Agenda

The Emotionally Intelligent Leader www. healthcareteamperformance. com/nha

Agenda q Define Emotional Intelligence and its benefits to 2 you. q Understand the 4 Quadrants of EI q Gain tools to strengthen your EI: § Setting your Intentions § PAC Model § IGROW Coaching Model www. healthcareteamperformance. com/nha

Studies show…. q For all levels of jobs EI competencies are twice as 3 effective as IQ in determining and individual’s success rate. q Leaders possessing EI will create healthier work climates and will develop EI within their teams. q The higher level of the job’s complexity and authority the greater the impact of EI. q Senior leaders show an 85% correlation between EI and success. www. healthcareteamperformance. com/nha

What is Emotional Intelligence? 4 The capacity for recognizing our own feelings and those in others, for motivating ourselves, for managing emotions well in ourselves and in our relationships. Daniel Goleman www. healthcareteamperformance. com/nha

What is Emotional Intelligence? 5 Emotional Intelligence is the ability to understand, accept, and recognize our own emotions and feelings, including their impact on ourselves and other people and to use this knowledge to improve our own behaviours as well as to manage and improve our relationships with others. Ann Cartwright and Amanda Solloway, 2007 www. healthcareteamperformance. com/nha

Benefits of EI q Increased self-confidence 6 q Improved relationships in the workplace q Greater communication q Less conflict and greater conflict resolution q Less stress q Better management of change q Greater trust and respect q Improved teamwork and collaboration www. healthcareteamperformance. com/nha

“After each shift I go home 7 feeling defeated because I can’t give the care I want to my patients. I don’t work in a supportive environment where people trust and respect one another, and that impacts my ability to ask for help and to trust that others will be there when I need them to be. ” www. healthcareteamperformance. com/nha

8 “The patient is the number one priority at all times, so there is no ego, there is no jockeying for position, and no pecking order. We are simply just there for the patient, their family, and for one another. It’s hard to describe. I never feel alone because there is such a strong sense of teamwork. I know that when I ask for help I’ll get it, I know I can always ask questions, and I know that my opinion is valued. ” www. healthcareteamperformance. com/nha

The Four Quadrants of EI 9 www. healthcareteamperformance. com/nha

Self Awareness The ability to recognize and understand your moods, emotions and drives and their effects on yourself and others. 10 • Emotional Awareness • Accurate Self-Assessment • Personal Power Self Management Managing one’s internal states, resources and impulses. • • Emotional self-control Integrity Innovation and Creativity Initiative Resilience Stress Management Realistic Optimism Social Awareness of others’ needs, feelings and concerns. • Empathy • Organizational Awareness • Service Ethic Relationship Management Adeptness at inducing desirable responses in others. • • Developing others Influencing Communication Conflict Management Catalyzing Change Building Bonds Teamwork and Collaboration Building Trust www. healthcareteamperformance. com/nha

11 To lead others you must first lead yourself. Dan Waldschmidt www. healthcareteamperformance. com/nha

The Smallest Things Make the Biggest Difference FEED the RIGHT WOLF

Set your Intentions Every Day q Set aside 5 to 10 minutes every morning to set 13 your daily intentions. q Find a quiet spot where you will not be interrupted. q Sit comfortably and close your eyes. q Take 10 deep breaths and focus on releasing any tension each time you exhale. q Then ask yourself 3 questions……. www. healthcareteamperformance. com/nha

Set your Intentions 14 What will you achieve today? Who will you be today? What actions will you take today? Visualize your answers to each question and see, feel, and hear yourself achieving what you want to achieve, being you want to be and taking the actions you want to take. www. healthcareteamperformance. com/nha

Developing Team Self-Management q Establish Monday Morning Huddles: 15 What will WE achieve this week? Who will WE be this week? What actions will WE take this week? www. healthcareteamperformance. com/nha

The Parent/Adult/Child Model 16 The Parent The Adult The Child Hands on Hips mode Rational & Emotion. Free mode Poor Me Mode www. healthcareteamperformance. com/nha

When in the Adult Mode we: q Ask for information and don’t make assumptions. 17 q Respond rather than react. q Are assertive. q Seek a win-win. q Are straightforward, open and honest. q Talk to others as equals. q Create dialogue. www. healthcareteamperformance. com/nha

Individual Exercise 1. 18 Consider an ineffective interaction in which you did not remain firmly in the Adult. 2. In which mode were you functioning? 3. What caused you to slip into that mode, what are your triggers? 4. What can you do going forward to better manage your response? www. healthcareteamperformance. com/nha

Respond in the Adult q Ask open-ended questions. 19 q Be aware of tone of voice, ensure open, non- judgemental tone. q Be aware of your own biases when commenting and asking questions. q Recognize and manage your triggers. q Do not judge. q Be respectful. www. healthcareteamperformance. com/nha

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21 “Coaching is…. helping another person reach higher effectiveness by creating a dialogue that leads to awareness and action. ” Anne Loehr, A Manager’s Guide to Coaching www. healthcareteamperformance. com/nha

IGROW Coaching Model Issue 22 "What's up? " Way Forward Goal "What will you do? " "What do you want? " Options Reality "What could you do? " "Where are you now? " www. healthcareteamperformance. com/nha

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