The Emotionally Intelligent Leader Game changing for business
The Emotionally Intelligent Leader Game changing for business, life changing for people © Genos International 1
Program Objectives: If you apply theory, tools and techniques explored in this workshop you will improve: • your self-awareness • your understanding of others emotions’ and how to positively influence them • your resilience, and • your capacity to facilitate emotions that drive high performance in others Game changing for business, life changing for people © Genos International 2
Genos - Our research partner Game changing for business, life changing for people © Genos International 3
Research Game changing for business, life changing for people © Genos International 4
Applications Game changing for business, life changing for people © Genos International 5
The science of emotional intelligence Game changing for business, life changing for people © Genos International 6
The 24 hr Emotions activity 1. In the space below write down as many feelings you can recall feeling over the last 24 hrs 2. Using the prompt, in the space below write down as many feelings you can recall feeling over the last 24 hrs Total number recalled: Total number of productive: Total number of unproductive: Game changing for business, life changing for people © Genos International 7
The science of emotions • • Satisfied Meaningful Valued Useful Emotion Brain Useful/Reward • Lateral • Creative • Engage Thinking Brain Decisions Event Not useful/Threat • • Concern Worry Frustration Stress Behavior • Narrow • Limit • Disengage Game changing for business, life changing for people © Genos International 8
The science of emotions Emotions influence… Decisions Behavior Game changing for business, life changing for people Performance © Genos International 9
The 24 hr emotions activity • The number in the first column of the table represents your level of emotional awareness over the last 24 hrs • You should also now have a ‘negativitypositivity ratio’ for the last 24 hrs • This ratio gives you a window into your decisions, behaviour and performance over this period Game changing for business, life changing for people © Genos International 10
The 24 hr emotions activity • How emotionally aware would you say you’ve been over the last 24 hrs? • What insights did the ratio of positive to negative emotional experiences over the last 24 hrs bring you? • What might the average ratio of positive to negative emotional experiences be amongst staff in your workplace? Game changing for business, life changing for people © Genos International 11
The science of emotional intelligence • Emotional intelligence is the ability to – Perceive – Understand – Express – Reason with, and – Manage emotions within oneself and others • Applied at work emotional intelligence is about how intelligently you use emotions to get positive results. Game changing for business, life changing for people © Genos International 12
EI applied to leadership
Name that EI Behavior • For the skill of EI you are assigned explore – Leadership behaviors associate with being high and low in it and – the outcomes of these. Low High Outcomes Game changing for business, life changing for people © Genos International 14
Insight from your results • Opportunity – How often you have had the opportunity to demonstrate EI Leadership behaviors • Culture – What aspects of EQ are evident in the culture of your organization? • Nature – Your underlying innate level of emotional intelligence • Nurture – The extent to which you have been taught or shown to demonstrate EI Leadership behavior • Motivation – Whether you value or are motivated to demonstrate EI leadership behavior • Relationships – The quality of your relationship with your direct reports Game changing for business, life changing for people © Genos International 15
The validity of your results Game changing for business, life changing for people © Genos International 16
How are results presented? Game changing for business, life changing for people © Genos International 17
The report Game changing for business, life changing for people © Genos International 19
Your assessment results • Results reflect how well you demonstrate emotionally intelligent workplace behavior • Results do not reflect your actual EQ or innate level of emotional intelligence Game changing for business, life changing for people © Genos International 21
Your development tips workbook • General tips on how to develop each competency of EI • Specific tips for each question/behavior of the assessment Game changing for business, life changing for people © Genos International 23
Assessment Review • You are about to receive your personal assessment results • Find a quiet spot and read through your report • Highlight both strengths and opportunities for development • I will be available to answer any questions that you have Game changing for business, life changing for people © Genos International 24
Individual activity – insights from your results What parts of your results did you expect? What parts of your results surprised you? What part of your results isn’t clear or requires further input/understanding? What actions might you take in response to your results? Game changing for business, life changing for people © Genos International 25
Small group activity • Organize yourselves into groups of 3 people • Share the responses you captured in your workbook (not your feedback reports) • Peer coach and mentor each other on the insights and actions you are going to take Game changing for business, life changing for people © Genos International 26
The importance of feedback
Responding to your feedback • Seeking feedback from your direct reports is fundamental to your leadership development • Your DRs can help you validate and offer further input on your feedback and the actions you are planning to take Game changing for business, life changing for people © Genos International 28
Responding to your feedback
Demonstration • Watch for – The approach I use – The questions I ask – Be prepared to discuss Game changing for business, life changing for people © Genos International 30
Practice insights • Form pairs • Practice applying the approach to ‘Responding to your feedback’ just outlined (for one skill of EI only e. g. , self-awareness), 5 mins preparation followed by 5 mins discussion, then swap over and repeat • Capture down responses to the questions on page 19 of your workbooks • Be prepared to share with the wider group © Genos International 31 Game changing for business, life changing for people
Developing your emotional intelligence Game changing for business, life changing for people © Genos International 32
What causes emotions? Five categories of events that can activate positive and negative emotions • • • S = Status C = Certainty A = Autonomy R = Relatedness F = Fairness
SCARF in your Workplace What things could you STOP or Start/do more of to build your colleagues Status, Improve Certainty, provide more autonomy, create better Relatedness and Fairness in your workplace? Game changing for business, life changing for people © Genos International 34
The Aware Leader Enhancing Self & Other Awareness Game changing for business, life changing for people © Genos International 35
Enhancing awareness (self/other) • We can enhance self and other awareness through better understanding what causes emotions in the workplace • A tool to help us understand the drivers of emotions is David Rock’s SCARF Model Game changing for business, life changing for people © Genos International 36
How emotions interact with other parts of our mind Events Behavior (e. g. , being criticized by a peer at work) (e. g. , being defensive) Values Personality Beliefs Thoughts
Assertive / Forward You Impulsive / Open Considered / Controlled Easy Going / Reserved
Assertive / Forward Dominant Influential Considered / Controlled Impulsive / Open Conscientious Steady Easy Going / Reserved
Colleague Mapping Exercise • In your workbooks complete this DISC mapping exercise on a colleague who approaches work related tasks differently to you and is someone who you find challenging to work with. • Answer the reflective questions and share your insights with a partner. Game changing for business, life changing for people © Genos International 41
Developing self and other awareness In summary self and other awareness can be developed from: • Seeking feedback from others • Get to know the type of workplace events that trigger positive and negative emotions (e. g. SCARF) • Stop and reflect on the way you are thinking and feeling Game changing for business, life changing for people © Genos International 42
The Resilient Leader Enhancing Self-Management Game changing for business, life changing for people © Genos International 43
The Resilient Leader • Self-Management is important in leadership because: – A leader's mood can be infectious, – Leadership involves high work demands and stress, and – To achieve, maintain and enhance success leaders need to pay conscious attention to the way they manage time, how they behave and to continuously improve how they lead others. Game changing for business, life changing for people © Genos International 44
Assessment review Game changing for business, life changing for people © Genos International 45
Assessment Review Examine your results for self-management from your leadership feedback report. Considering the results carefully: • What insights did you gain? • What could you start doing, or do more of in this area to enhance your leadership Game changing for business, life changing for people © Genos International 46
Emotional Management • Define workplace resilience • Explore techniques for building personal resilience, proactive techniques Game changing for business, life changing for people © Genos International 47
Resilience is defined as an individual’s ability to adapt to stress and adversity. Your level of resilience is defined as your capacity to bounce back from a negative experience to your normal state of functioning. Resilience is not a trait or ability you either have or don’t have. Although levels of resilience differ from person to person, everyone is resilient and can improve their level of resilience. Resilience is typically enhanced by systematically engaging in activities or techniques that help facilitate good physical and mental health. Highly resilient people do experience negative emotions and thoughts and aren’t always optimistic. They are however, able to effectively balance negative emotions with positive ones, and make effective responses to emotions. Game changing for business, life changing for people © Genos International 48
Reflective questions • What stands out from this definition of resilience to you? • What things are impacting leaders’ resilience in your workplace? • Two minutes to capture responses, be prepared to share your thoughts Game changing for business, life changing for people © Genos International 49
Proactive strategies Game changing for business, life changing for people © Genos International 50
Proactive strategies Check out the stress doctor app in the app store Game changing for business, life changing for people © Genos International 51
Proactive strategies Game changing for business, life changing for people © Genos International 52
Proactive strategies ○ Modifying work hours ○ Cleaning up ○ Limiting email and call times ○ Playing music ○ Burning scents ○ Getting into nature Game changing for business, life changing for people © Genos International 53
Building your personal resilience • Complete the personal resiliency quiz • Score it according to the instructions • Identify something new you could do to build your personal resilience Game changing for business, life changing for people © Genos International 54
Personal and Team Application • Consider the four different proactive resilience strategies covered. Which of these might be valuable for you to adopt? • How might you support members of your team implement resilience building techniques? Game changing for business, life changing for people © Genos International 55
The Inspiring Leader Enhancing Inspiring Performance Game changing for business, life changing for people © Genos International 56
Assessment review Game changing for business, life changing for people © Genos International 57
Assessment Review Examine your results for inspiring performance from your leadership feedback report. Considering the results carefully: • What insights did you gain? • What could you start doing, or do more of in this area to enhance your leadership Game changing for business, life changing for people © Genos International 58
Positive influence via coaching Step 1 Evidence • What happened? • How are you feeling about it? • What are you thinking about doing? • What outcome would you like? Step 2 Alternatives • How else could this be viewed? • What might others say? • What alternative ways of responding to this are there? • What opportunities might this situation provide? Step 3 Usefulness • What feels like the best way to respond? • What will you do? • What support do you need? Game changing for business, life changing for people © Genos International 59
Mark’s scenario “I am making a presentation to the team. They all seem engaged with what I am saying except for Sarah at the end of the table, who seems bored out of her mind. I’m feeling more and more anxious from her behaviour. She turns her eyes away from me and puts her hand to her mouth. She doesn't ask any questions until I'm almost done, when she breaks in with; "Why don’t you send us a report on it? " I shift from feeling anxious to angry and I can feel my face blush. Her behavior is typical of people who feel they know everything and I am only wasting her time. Everyone starts to shuffle their papers and put their notes away. Sarah obviously thinks that I'm incompetent which is a shame, because these ideas are exactly what her department needs. Now that I think of it, she's never liked my ideas. By the time I've returned to my seat, I've made a decision: I'm not going to include anything in my report that Sarah can use. She wouldn't read it anyway, or worse still, she'd just use it against me. ” Game changing for business, life changing for people © Genos International 60
Practice application • One person will play Mark, the other play Mark’s colleague • When playing the roll of the colleague, your ‘task’ is to influence the way Mark is thinking, feeling and behaving following the event as he describes it to you • Use three steps of the model to do this influencing • 10 minutes for the conversation, 3 minutes for the reflection and feedback at the end. Game changing for business, life changing for people © Genos International 61
Positive influence via coaching Step 1 Evidence • What happened? • How are you feeling about it? • What are you thinking about doing? • What outcome would you like? Step 2 Alternatives • How else could this be viewed? • What might others say? • What alternative ways of responding to this are there? • What opportunities might this situation provide? Step 3 Usefulness • What feels like the best way to respond? • What will you do? • What support do you need? Game changing for business, life changing for people © Genos International 62
Reflection • What did you find significant in this session? • How could you apply the session content? • What benefits might accrue from taking these actions? Game changing for business, life changing for people © Genos International 63
Questions Game changing for business, life changing for people © Genos International 64
Thank you Game changing for business, life changing for people © Genos International 65
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