The Deming Prize The Deming Prize A Japanese

The Deming Prize

The Deming Prize • “A Japanese quality award for individuals and groups that have contributed to the field of quality control. ” » Foster, “Managing Quality, An Integrative Approach”

Deming Prize • W. Edwards Deming • Establishment and focus • Sections and categories • Why you should use this tool • Real world example • Exercise

W. Edwards Deming • Quality improvement in Japan • Use of statistics to improve quality • Japanese union of scientists & engineers

Little Tidbits of Info • The Deming prize is based mainly on the process rather than their business results • There is not a specific number of awards given out per year • The presentation of awards is a huge deal in Japan, it is televised and everything

Different Sections • The Deming prize for individuals • The Deming application prize • The quality control award for factories • The Deming medal

Who Is Eligible? • Originally just awarded to Japanese • Non-Japanese companies started to show interest in the prize – Deming application prize for overseas

Categories • Policy • Org. and development • Information • Analysis • Planning for the future

Categories Cont… • Education and training • Quality assurance • Quality effects • Standardization • Control

Policies • Close to the an American strategy • Explain their policies – Definition – Their processes – Long and short term goals – Leadership

Organization & Development • Here is where you explain the overall structure of your business – How the authority is divided • The process – Teams and their activities – Different departments & their responsibilities – How you get along with connected people outside the company

Information • Document the use of information throughout your company – How you receive the info • Externally & internally – How you organize the info – How you use and move the info. Throughout your company

Analysis • This is where you document all the methods you use – How you prioritize problems you have – What your plans are to fix the problems – How you use this data to correct the problems – Also technology fits into this category and how you use it to analyze data

Planning for the Future • This is where you want to show what you plan on doing to continually improve your quality – You need to understand list where you believe you are today – Where you believe you should be “tomorrow” – How you plan on getting where you want to be – And also you need to show commitment to these plans

Education and Training • Here in the application you want to show what training you give to your employees dealing with quality • Also you want to show your plans for future education and training of employees

Quality Assurance • Product details – Design – Inspection – Logistics activities – Customer satisfaction – Environmental issues

Quality Effects • Here you label all the effects your business has seen through quality improvement – Both tangible and intangible – How the effects have affected your business

Standardization • Document – What your standards are – What your standards involve – How you use your standards – How you bring your standards up-to -date

Control • Applicant wants to document how the operation management systems uses different tools to measure the quality of the services and products

The Application Process Can Last Years to finish the actual process!!!!! Consult with the Deming Prize Committee Document Examination F A I L S Examiner sends the applicant their findings Complete & submit application form PASSES Submission of QC practices & Description of Business activities Eligible for onsite examination On-Site Exam. & the decision of the winners is made by the Board of Directors Televised Announcement

Why Should Your Company Apply? • Process for self assessment • Finding ways for improvement • Good press & publicity • For the good tangible & intangible effects • Prove to yourself and others that you have good commitment

Lucent Technologies • One of the only American manufactures to win – Received great press • They adapted to Japan’s idea of quality by making their whole business responsible for the work and making TQM the business’s base • Compare themselves to some of the Japanese companies that excel in quality control • Has won many other prestigious quality awards

Exercise • Think about your own company • Label each category – – If you feel you need work in the area – + If you feel you are above average in the area – 0 if you feel you are about average

Exercise Cont…. • For average and below – What can be improved • For above average – What process is used • Report finding to management and coworkers

Summary • Deming prize – – Everyone is open to apply Keep in mind processes and statistics when looking through the categories – A great way to self assess your business – Get into the trend of total quality management & continuous improvement

Bibliography • http: //perso. wanadoo. fr/deming/Demi ngprize. html • http: //www. qimpro. com/FAQ/deming. h tm • http: //www. att. com/press/1094/94101 8. meb. html • Foster, Thomas S. Managing quality, an integrative approach. Upper saddle river: prentice-hall inc. , 2001.