The Core Cycle A business framework for continually

The Core Cycle A business framework for continually making knowledge productive – training slides May 2016 continually making knowledge productive

Copyright attribution Pierre Bienvenüe, 2016 © 2016 by Pierre Bienvenüe, Impi Business Improvement Solutions. The Core Cycle, A business framework for continually making knowledge productive. This work is licensed under the Creative Commons Attribution-Share. Alike 4. 0 International License. To view a copy of this license, visit http: //creativecommons. org/licenses/by-sa/4. 0/ continually making knowledge productive

The Core Cycle: the engine of the business management system This presentation is about managing organisational knowledge and a solution to it A model to understand how knowledge management underpins all business processes: the Core Cycle How to convert improvement into knowledge continually making knowledge productive

What is management? The systematic pursuit of desired conditions by utilising human capabilities in a concerted way Mike Rother, “Toyota Kata”, 2009 The essence of management is to make knowledge productive Peter Drucker, “The essential Drucker”, 2001 continually making knowledge productive

What is knowledge? “You do not install knowledge. ” “You do not find knowledge in a dictionary, only information. ” Theoretical understanding + Practical Experience “A leader must have knowledge. A leader must be able to teach. ” W. Edwards Deming “We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn. ” Peter Drucker continually making knowledge productive

How to make knowledge productive? Establish a system – If you can't describe what you are doing as a process, you don't know what you're doing. – A bad system will beat a good person every time. – Management’s job is to improve the system. W. Edwards Deming continually making knowledge productive

How to make knowledge productive? Establish a system that will entrench: – Management routines (sustained through discipline) – Continuous Improvement cycles (improve & standardise through creativity) – … Standardise, improve & sustain Employees work in silos, because they don’t know better… Provide them with an integrated view of the enterprise. continually making knowledge productive

We build this system on the Core Cycle Create knowledge Apply knowledge Manage knowledge An interpretation of the Plan Do Check/Study Adjust cycle All models are wrong but some are useful George Box, “"Robustness in the strategy of scientific model building”, 1979 continually making knowledge productive

The Core Cycle Quality Operational Factors Cost Speed Risk Application of Knowledge Waste & Value Risk Decay VA Added RRReduction Em-powerment of nt me ge ge na led Ma Know Management Systems Best Operating Practice BIP Best Improvement Practice Cr e Kn atio ow n o led f ge BOP MBU Leadership & Structure Employees contribute to their MBU by either adding value, reducing risk or supporting others to do the same Adding value is measured by the operational factors of Quality, Speed and Cost and Risk Best Operating Practices sustain the operation of processes Processes always present wasteful activities Proble and decay over time m Solvin g Best Improvement Practices reduce risk and eliminate waste CI Innov Proje ation ct All processes are created, operated, improved by people. Structure, direction, coaching, mastery, engagement, creativity and discipline develop and grow overtime continually making knowledge productive

The Core Cycle Improvement Project Wiki How does continuous improvement link with knowledge management? Application of Knowledge VA Value Added RR Risk Reduction Em-powerment of nt me ge ge na led Ma Know Document management (sustain) sustain Best Operating Practice Leadership & Structure BIP Best Improvement Practice Cr e Kn atio ow n o led f ge BOP continuous improvement (improve and standardise) standardise continually making knowledge productive

What is the Core Cycle? A framework to make knowledge productive The essence of management is to make knowledge productive Peter Drucker, “The essential Drucker”, 2001 continually making knowledge productive