THE CONTROL PROCESS Learning Goals 13 15 Learning

THE CONTROL PROCESS �Learning Goals 13 -15

Learning Goals � 13. I will be able to describe the control process. 14. I will be able to explain the three types of control systems used by organizations (feedforward, concurrent and feedback) � � 15. I will be able to explain and use the Management by Objectives control process

Controlling … is the process of measuring performance and taking action to ensure desired results. Make sure the right things happen, …at the right time.

Steps in the Control Process

Questions �Watch � first 4: 20 min of video. http: //education-portal. com/academy/lesson/controlling-as-afunction-of-management. html#lesson �How does the control process relate to the planning process? �As a class, brainstorm a few examples of the control process in use. NOTE: There are speakers in my desk in the big drawer underneath the phone.

Types of Controls • Feedforward – focuses on resources (land, labour, capital) to ensure standards are met. This is used to prevent problems. • Concurrent – monitor work to ensure consistency in standards and rules. This takes place as an activity is in progress to ensure expected results. • Feedback – review information to decide if standards were met. Focus is on the output of the organization after the activity takes place.

What type of control is each situation? A local automobile dealer can focus on activities before, during, or after sales of new cars. � Careful inspection of new cars and cautious selection of sales employees are ways to ensure high quality or profitable sales even before those sales take place. �Monitoring how sales people act with customers is a control during the sales task. �Counting the number of new cars sold during the month and telephoning buyers about their satisfaction with sales transactions are controls

Watch as much as possible of the video. Once the video stops continue on reading the script below. http: //education-portal. com/academy/lesson/organizational-controlsfeedforward-concurrent-feedback. html#lesson �try to come up with a list of 2 pros and 2 cons of the types of controls. (Feedforward, concurrent and feedback). Use the video to help make your choices.

Learning Goal Review � � I will be able to describe the control process. I will be able to explain the three types of control systems used by organizations (feedforward, concurrent and feedback)

Management by Objectives (MBO) – A way to set objectives/goals https: //www. youtube. com/watch? v=3 NDU-Fln. A 3 M IS - an organization wide participative goal setting control method. This method asks that specific objectives are determined jointly by managers and their subordinates; progress toward agreed-upon objectives is periodically reviewed; end results are evaluated; and rewards are allocated on the basis of the progress. Here are the five criteria that these objectives must meet: 1. Be arranged in order of their importance. 2. Be expressed quantitatively, wherever possible. 3. Be realistic. 4. Be consistent with the organization's policies. 5. Be compatible with one another.

The Steps �specific objectives are determined jointly by managers and their subordinates �progress toward agreed-upon objectives is periodically reviewed � end results are evaluated �rewards are allocated on the basis of the progress.

3 Types of Objectives �Improvement ◦ Improve performance in a specific way ◦ “to reduce quality rejects by 10 percent” �Personal ◦ Personal growth activities ◦ “to learn the latest version of a computer spreadsheet package” �Maintenance ◦ Maintain performance at a specific level �SMART – Specific, Measurable, Attainable, Realistic, Time defined