The Company AAEON 2014 an ASUS assoc co

Part 5 AAEON Corporate Quality Assurance System AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc.

QA & Customer Service Organization Quality System QA & CS Quality Engineer QE Laboratory

Quality & Environment System Certificates • • AAEON 2014 COMPANY PRESENTATION ISO 9001: 2008

Certified & Engaged with World Class Companies ISO 9001, ISO 14001 ISO 13485 2007/02/08

ISO DCC Database AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential.

Closed Loop Quality Assurance ·Service Request Technical Support ·CFQR Quality Handling ·Top Return Products

Design Quality Assurance Do It Right the First Time NPDP with Concurrent Engineering •

New Product Development Procedure P 0 EVT (P 1/P 2) Customer Needs Phase 0

NPDP Checklist AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page

DFM Review Meeting in EVT AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights

e-NPDP System & Database AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved.

DTS Status in e. NPDP System AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All

Reliability & Compatibility Tests NPDP Phase Test P 2 P 3 (R&D Stage) (Design

QE Lab Facilities ESD Test Station AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All

ECR/ECN Flow CACRF AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential.

ECN Database in e. Workflow AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights

Manufacturing Quality Assurance Committed Quality Consistency 1. VQA 2. 1 st Article Inspection 1.

Vendors Evaluation *Half year performance review Grading Items • Quality (65%) IQC (30%) +

Quality Handling Flow (QRC/CFQR) QRC (Internal Quality Issue Handling) CFQR (External Quality Issue Handling)

AAEON e. PLM System - Infrastructure Data Server BOM check NPDP Data Quality data

Bar-code System (SFIS) IQC Packing DB Server Manufacturing Process AAEON 2014 COMPANY PRESENTATION ©AAEON

Shop Floor Production Status SMT Lines States DIP Lines States T 0 Lines States

Service Quality Assurance Customer Oriented Service Technical Support & e. FAE Service Regional Repair

FAE Service - Flow & e. FAE Receive customers new requests • Case login

e. FAE KM Web Support http: //www. aaeon. com. tw/Partner/default. asp AAEON 2014 COMPANY

Global e-RMA Infrastructure Global e-RMA system Global SFIS System Global Repair Service Networking SFIS

Request RMA Number AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential.

Repair Service Processing AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential.

Repair Status Tracking AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential.

Safety Certifications North American FCC, ICES, UL, CSA Europe CE, CB, Ex Mark China

Certificate Report AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page

AAEON Corporate Ro. HS Compliance with Directive 2011/65/EU AAEON 2014 COMPANY PRESENTATION ©AAEON Technology

Co. C Letter for All Product Lines AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc.

AAEON Corporate WEEE Compliance • Product Disassembly Diagram Database • 3 R (Reuse, Recycle,

AAEON Supplier Development System Review Performance w/Supplier Business Review AAEON 2014 COMPANY PRESENTATION ©AAEON

AAEON Supplier Management Responsibilities AAEON Key Organizational Responsibilities Ø Own the Quality & Reliability

Supplier Ownership of Quality Shift Left = Proactive Process Capability Yields/Cpk Supplier JQE/Safe Launch

Any questions or for more information, please contact: sales@aaeon. com. tw www. aaeon. com

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QA & Customer Service Organization Quality System QA & CS Quality Engineer QE Laboratory Engineering Center • New Product Qualification Plan & Validation • Periodic Product Reliability Test (PPRT) • Compatibility Test • EMC • Vibration • Drop • Chamber • Calibration • Safety Certification • Reliability Test • NPDP • IQC • ECR/ECN • IPQC • PPAP • FQC Administration • OBA • BOM Update • Vendor Quality • Engineering DCC Management • Ro. HS/REACH • QRC Window Administration AAEON 2014 COMPANY PRESENTATION Quality Control ©AAEON Technology Inc. Application Engineer • Pre-sales Support • Post-sales Support • Escalation System • CFQR Window All rights reserved. Confidential. • ISO 9001 • ISO 13485 • ISO 14001 • ANSI/ ESD S 20. 20 • ISO DCC RMA Service • DOA • RMA • Extended Warranty page 3

Quality & Environment System Certificates • • AAEON 2014 COMPANY PRESENTATION ISO 9001: 2008 QMS Standards, since 1994 Jul. ISO 13485: 2003 Medical Standards, since 2007 Oct. ISO 14001: 2004 EMS Standards, since 1997 Dec. ANSI/ESD S 20. 20 2007 EPA Standard since 2012 Jul. ©AAEON Technology Inc. All rights reserved. Confidential. page 4

Certified & Engaged with World Class Companies ISO 9001, ISO 14001 ISO 13485 2007/02/08 2008/01/24 2008/07/17 2009/10/15 2009/01/15 2009/11/02 2010/12/14 2010/04/14 2010/11/22 2011/01/10 2011/04/18 2012/08/06 2011/08/30 2013/10/29 2012/02/08 2012/04/23 2012/09/10 2013/01/10 2011/06/20 2013/11/19 AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page 5

Closed Loop Quality Assurance ·Service Request Technical Support ·CFQR Quality Handling ·Top Return Products Analysis ·DOA & RMA rate trend ·Outgoing and OBA ·Finished Goods Test Standard ·QRC Quality Handling ·Design Review ·Specification Verification ·ECR/ECN ·PPAP Management ·NPQP Design Validation ·Testing Standard/Tools ·Certificate Solution Design-In ·Incoming Material Check ·Component Analysis ·Vendor Quality Management FQC ·Process Roving Inspection ·Testing Standard/Tools ·Product Defect Analysis Quality System IPQC IQC page 7 All rights reserved. Confidential. ©AAEON Technology Inc. AAEON 2014 COMPANY PRESENTATION AE RMA Customer QC QE & Lab. R&D PM, EC SQA MQA DQA

Design Quality Assurance Do It Right the First Time NPDP with Concurrent Engineering • Reliability • Compatibility • CE/FCC/UL/3 C Quality Designed In AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page 8

New Product Development Procedure P 0 EVT (P 1/P 2) Customer Needs Phase 0 Market Survey Phase 1 Product Planning Phase 2 Research & Development DVT (P 3) Phase 3 Engineering Sample and Function Verification Go To Market Phase 5 Pilot Run and Alpha Test Phase 4 Pilot Run Preparation PVT (P 4/P 5) AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page 9

Reliability & Compatibility Tests NPDP Phase Test P 2 P 3 (R&D Stage) (Design Validation Stage) • Signal • H/W Function • Reliability AAEON 2014 COMPANY PRESENTATION • • • Compatibility BIOS Margin Test Reliability EMC and Safety ©AAEON Technology Inc. P 5 (Pilot-run Stage) • Driver • Manual All rights reserved. Confidential. page 14

Manufacturing Quality Assurance Committed Quality Consistency 1. VQA 2. 1 st Article Inspection 1. Dynamic Burn-in 2. Static Burn-in 3. Yield-Rate (QIT) 1. SFIS 2. IQC/IPQC/ FQC Quality Manufactured In AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page 18

Vendors Evaluation *Half year performance review Grading Items • Quality (65%) IQC (30%) + M-Quality (20 %) + Field-Quality ( 15%) • On-time Delivery (20%) (1 - Total # Delay lot Total # Rx. lot ) x 20% • Improvement (15%) (1 - AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. # Overdue Case # of Rej. Case All rights reserved. Confidential. ) x 15% page 19

Quality Handling Flow (QRC/CFQR) QRC (Internal Quality Issue Handling) CFQR (External Quality Issue Handling) Fill Quality Form No QA Confirm? Yes Enter Hold. Shipment Process Yes Critical? No Analysis & F/U No Corrective Done? Yes Preventive Action No Preventive Done? Yes Close AAEON 2014 COMPANY PRESENTATION RD PM SM PE PD IE PMC PUR • Quality meeting by project team for corrective and preventive actions • QA record data into e. Workflow system • QA record and confirm solution and follow up until closed · QRC: Quality Request Claim · CFQR: Customer Feedback Quality Request Notice : QRC&CFQR is transferred to e. Workflow new system instead of Notes start from 2005/01. ©AAEON Technology Inc. All rights reserved. Confidential. page 20

AAEON e. PLM System - Infrastructure Data Server BOM check NPDP Data Quality data (QRC&CFQR) QC History (IQC/IPQC/FQC) AAEON 2014 COMPANY PRESENTATION SOP check ECN & PEN record check ©AAEON Technology Inc. Shop Floor Work order info. chec k All rights reserved. Confidential. page 21

Bar-code System (SFIS) IQC Packing DB Server Manufacturing Process AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. FQC Warehouse Shipping Ethernet Network All rights reserved. Confidential. page 22

Shop Floor Production Status SMT Lines States DIP Lines States T 0 Lines States DB Lines States T 2 Lines States AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page 23

Service Quality Assurance Customer Oriented Service Technical Support & e. FAE Service Regional Repair & e. RMA Service 1. Pre-sales & Post-sales Support 2. Extended Warranty 3. Cross Region Support High Satisfaction Service Quality AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page 24

FAE Service - Flow & e. FAE Receive customers new requests • Case login in 8 hours when get SR mail/call from customer Login a new SR in Notes Classify the problem and system configuration Notes/Web KM Flow of Verifying, Duplicate, Analysis Escalate case to HQ • TAT 24 hours for 1 st reply and update with mail/call • Periodic case status update (2~3 days) Send response & Confirm with customer SR Case Closed AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page 25

Global e-RMA Infrastructure Global e-RMA system Global SFIS System Global Repair Service Networking SFIS (barcode) AAEON China Service Center Manufacturing Centers AAEON Taiwan Service Center AAEON America Service Center AAEON Europe Service Center Taiwan China Manufacture Exchange System e-RMA Server Taiwan BTOS China W/H America W/H Regional Service Centers Oracle Server AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page 27

Safety Certifications North American FCC, ICES, UL, CSA Europe CE, CB, Ex Mark China CCC Korea KC Mark Japan VCCI Australia C-Tick AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page 31

AAEON Corporate WEEE Compliance • Product Disassembly Diagram Database • 3 R (Reuse, Recycle, Recovery) • Compliance with 2002/92/EC Directive AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page 35

AAEON Supplier Development System Review Performance w/Supplier Business Review AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. Monitor AAEON Line Performance All rights reserved. Confidential. page 36

AAEON Supplier Management Responsibilities AAEON Key Organizational Responsibilities Ø Own the Quality & Reliability of all components we provide or integrate Ø Solve all problems with effective CLCA Ø Apply Lessons Learned to prevent recurrence Ø Execution of a Global Commodity Team SQE RR Engineering RR Procurement RR • Supplier Mfgt. Process Qual. • Specifications • Continuity of Supply • Critical Process Control • Cost • Supplier Quality Review • Qualification (i. e. PPAP) • Product critical parameters (CTQ) identification • Safe Launch • Product Testing • Forecast • Audits (QSA, QPA, Ro. HS, etc. ) • Technology • Supplier Business Review • Reliability/Ro. HS • Supply Chain Optimization • Capability, Cpk > 1. 33 • Supplier Selection/AVL AAEON 2014 COMPANY PRESENTATION • Delivery • Supplier Selection/AVL/PVL • Supplier Selection/AVL ©AAEON Technology Inc. All rights reserved. Confidential. page 37

Supplier Ownership of Quality Shift Left = Proactive Process Capability Yields/Cpk Supplier JQE/Safe Launch CPK LRR SVLRR FPY S-ILRR OQA Customer AAEON SQM IFIR TGT TGT TIME Pareto Failures AAEON 2014 COMPANY PRESENTATION Pareto Failures ©AAEON Technology Inc. Pareto Failures All rights reserved. Confidential. page 38

Any questions or for more information, please contact: sales@aaeon. com. tw www. aaeon. com AAEON Technology Inc. AAEON 2014 COMPANY PRESENTATION ©AAEON Technology Inc. All rights reserved. Confidential. page 39