THE COMMUNICATION PROCESS Communication Communication process of conveying

THE COMMUNICATION PROCESS

Communication � � Communication – process of conveying information in such a way that the message is received and understood 2 Categories VERBAL – use of words NON-VERBAL – sending messages without words

Verbal Communication � � � � Communication skills can be learned, practiced, improved Keys to Verbal Communication LISTENING Hearing and Listening – not the same Active Listening –give some form of feedback Feedback – lets the speaker know information is being received (a nod, smile, ) Passive Listener – hear the spoken words, but not the meaning

Tips to Improve � � � � Ask questions to clarify message Pay attention Be interested Be patient Use reflection Listen to speakers tone of voice Keep the speaker in mind Stay focused

Developing Speaking Skills � � � � Most widely used form of verbal communication Keep the listener in mind Keep the message short and simple Be considerate of others’ feelings Be open and honest Respect the listener Be positive Check to see whether or not your message is being received accurately

Starting Conversations � � � Ask questions – questions work in most situations Make a sincere compliment – appearance, clothing, accomplishment Mention something you have in common – movies, books, work, sports, etc. Discuss one topic – too many may drive people away Relax and be yourself

Nonverbal Communication � � � � Communication that does not involve words Way people look, dress, acts, reacts Appearance – first impression , image, message about you Actions – manners (rules for proper conduct) Body language – body movements, facial expressions, gestures, posture, - send message to others Personal space – area around you Appropriate use of handshakes, hugs, PDA

Technology � � Technology – use of scientific knowledge for practical purposes Instant Information – Connected to the world Cell Phones - small computers – text – global positioning – internet in your pocket Voice mail – electronic answer machine

Technology � � � � How to leave a message: Speak clearly and distinctly Give your name and number Keep it brief (30 seconds) – explain the reason for your call Minimize the need for a call back Give the date and time of call Let the person know the best time to reach you

Technology � � � � � Internet International Network – to share information Being online – accessing the internet Email – written correspondence Email Etiquette: Grammar, Spelling, Punctuation, must be correct Single subject line – flag importance Do not yell in a email Avoid Emoticons – keyboard characters : )

Technology Email – do not send sensitive information Sometimes face to face is better – prevent misunderstandings Remember everything in cyber space is not secure Keep emails professional at work More Issues for Technology Use Appropriate use of Internet at work Appropriate sites for children Appropriate text/cell phone use at work or school

Review � � � People are more likely to remember a message they hear if they do not repeat it verbally. List 3 ways to develop your speaking skills List 2 suggestions for conversation starters How is nonverbal communication related to your appearance? Give 3 examples of email/message etiquette Describe 3 ways to be an active listener.