The Communication Process BUSINESS COMMUNICATIONS Agenda Communication Warm

The Communication Process BUSINESS COMMUNICATIONS

Agenda • Communication Warm Up • Introduction to the Communication Process Model • Choose the Channel Breakout Rooms • Housekeeping

The Communication Process Interference Message Source Encoding Channel Feedback Decoding Receiver

Choosing a channel – Choice Considerations • Relationship to Audience • Emotional State • Understanding of Topic • Audience Size • Geography • Positive or Negative Message? • Comfort with Channel • Weight of message impact • Language choices

Your Turn to Choose a Channel You will be in Breakout Rooms for 8 minutes. You have 3 tasks to complete. As you complete these tasks, pay attention to how the group is communicating. 1. Decide who will report out for the group and have this person take notes of the conversation. 1. Decide what the best channel is for the message based on the information given and be prepared to justify the choice. 1. Decide what the worst channel is for the message based on the information given. Justify the choice. When you come back from Breakout, each group will share their scenario and report their choice.

●Take Ticket Out The Door Reflect on your communication 5 minutes to answer the following questions. Jot down your answers. Submit them as your reflection assignment at the end of class on our LMS. Consider: ▪ What happened in the breakout room? ▪ Did one person take the lead? ▪ Did anyone hold back? ▪ Did you start with introductions? ▪ Who spoke? Who didn’t? Why? ▪ Considering the communication process elements. What are two things that may have improved the outcomes in this activity?

A Communication Process Assignment Create a communication process of your own using photos or video. Each part of the communication process should be represented. Options for the assignment are slide deck with narration, photo essay or video. Interference Message Source Encoding Channel Feedback Decoding Receiver

Housekeeping Reflective submission If you consider the communication model what elements were present in today’s session and how did you notice them? How could the elements been improved upon?