The Columbia Approach What is Coaching According to

The Columbia Approach

What is Coaching? According to the International Coach Federation… Working Definition Coaching is partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. Role Professional coaches provide an ongoing partnership designed to help clients produce fulfilling results in their personal and professional lives. Coaches help people improve their performances and enhance the quality of their lives. Preparation and Skills Coaches are trained to listen, to observe and to customize their approach to individual client needs. They seek to elicit solutions and strategies from the client; they believe the client is naturally creative, resourceful and whole. The coach's job is to provide support to enhance the skills, resources, and creativity that the client already has. Source: http: //www. coachfederation. org/ICF/For+Coaching+Clients/What+is+a+Coach/ 2

Coaching as Strategic Learning Clarifying the Strategic Context Taking Informed, Strategic Action Identifying the “Vital Few” Success Factors Source: Adapted from concepts in T. Jackson’s (1991), Measuring management performance; T. E. Maltbia’s (2001), The Journey toward Becoming a Diversity Practitioner, pp. 25 -29. 3

The Foundations of Coaching The Journey… Our Vehicle Our Map Coaching Process Coaching Competencies CCCP Guiding Principles Our Compass 4

Guiding Principles – Our Compass Adhere to High Standards of Ethical Conduct Focus on the Client’s Agenda Coaching Effectiveness Earn the Right to Advance at Each Stage of the Coaching Process Build Commitment Through Involvement 5

Core Competencies – Our Vehicle Co-creating the Relationship Meaning Making with Others Relating Questioning Reframing Coaching Presence Listening Contributing Leveraging Diversity Testing Assumptions 6 Helping Others Succeed Business Acumen

The Process – Our Map 7

Coaching Process PHASES & COMPONENT DESCRIPTIONS Context Content Conduct Entry and Contracting (Framing) Feedback (Giving and Receiving) Action Strategies (Experimentation & Pilots/Reflection-on-Action) Developmental Frames (Mental Models/Worldview) Exploring Options (Payoffs & Unintended Consequences) Growth & Renewal (Strategic Insight) Situation Analysis (Data Collection & Synthesis) Planning (Priorities, Goals & Critical Success Factors) Execution (Reflection-in-Action) Outcome: Focus (learn for perspective) Outcome: Alignment (learn for knowledge) Outcome: Performance (learn from experience) 8

Coaching Session Outline Position… Framing… § • Purpose § Benefit • Benefit § Alignment • § Check Opening Move • Framing Competencies… § Relating § Coach Presence § Leveraging Diversity § Questioning § Listening § Testing Assumptions § Reframing § Contributing § Business Acumen 9 Conclude… Concluding… § Summarize • Summarizing § Check Alignment • Confirming § Suggest Next Steps commitments § Check Commitment • Checking alignment

Notice: Copyright Materials This presentation has been created for The Columbia Coaching Certification Program participants use in providing prospective clients, and key organizational stakeholders and overview of their coach credentialing process by our university. In addition, the slide deck, in part or in its entirety, may be freely reproduced for educational, developmental, and marketing purposes with participant’s clients and marketing materials. There is no requirement to obtain special permission for such uses. We do, however, require that the following statement appear on ALL reproductions, to provide due credit for intellectual property: Reproduced from The Columbia Coaching Certification Program – Cohort V, Spring 2010; Dr. Terrence E. Maltbia Program Director, Department of Organization & Leadership, Teachers College, Columbia University. New York, NY. © The Columbia Coaching Certification Program. All rights reserved (2007); v 2 (2010). 10

The Columbia Approach