The challenge of services for new registries Giovanni

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The challenge of services for new registries Giovanni Seppia Cape Town, November 30, 2004

The challenge of services for new registries Giovanni Seppia Cape Town, November 30, 2004

The grass is greener on the other side of the fence…

The grass is greener on the other side of the fence…

Registry start-up phase Policy procedures: • Restricted • Unrestricted Decided by: – Local Internet

Registry start-up phase Policy procedures: • Restricted • Unrestricted Decided by: – Local Internet Community – Internal Committee • Transparency

Registry start-up phase

Registry start-up phase

Registry start-up phase Sunrise: • Exclusive period of time for trademark and service mark

Registry start-up phase Sunrise: • Exclusive period of time for trademark and service mark holders to make reservations and preserve their marks during the roll-out of the new TLDs “eu” Prior to commencing. eu registration on a first-come-firstserved basis and in accordance with EU Regulation 733/2002 and EC Regulation 874/2004, there will be a sunrise period (phased registration) to allow public bodies and holder of prior rights to a name to apply for the corresponding “eu” domain name

Registry start-up phase After sunrise: • First come first serve • Lottery model

Registry start-up phase After sunrise: • First come first serve • Lottery model

Registry start-up phase Promoting domain names: • Close interaction with the LIC • Commercial

Registry start-up phase Promoting domain names: • Close interaction with the LIC • Commercial campaigns, including promotional fares • Developing continuous dialogue with registrars

Registry start-up phase Relevant aspects: • Procedures automation • Prices • Level of bureaucracy

Registry start-up phase Relevant aspects: • Procedures automation • Prices • Level of bureaucracy

Registry start-up phase “be” example to shape its look • Commercial campaign –. be

Registry start-up phase “be” example to shape its look • Commercial campaign –. be yourself • New logo

Registry start-up phase

Registry start-up phase

Registry- registrars relationship Criteria to be accredited: • Technical stability • Corporate status •

Registry- registrars relationship Criteria to be accredited: • Technical stability • Corporate status • Financial stability • Organisational stability • Other Less than 25% of registries reviews these criteria regularly

Registry-registrars relationship Code of conduct: • In order to ensure that the domain name

Registry-registrars relationship Code of conduct: • In order to ensure that the domain name holder can count on reliable information and a quality, some registries have proposed a code of conduct to registrars • Eg. DNS. BE • Most code of conducts are based on voluntary principles, but help the users to trust the all process • The new “eu” domain registrars will be invited to participate in building a code of practice. Those registrars who sign up to the code will be able to display the code of conduct logo and the list of accredited registrars published on EURid's web site will indicate which registrars have the code of conduct label.

Registry-registrars relationship Training activities: • Most of the registries offer their registrars training activities

Registry-registrars relationship Training activities: • Most of the registries offer their registrars training activities on: – Technical aspects – Administrative issues – Legal matters • Usually these activities are free of charges • Moreover, certain regional organisations, like CENTR, provide training activities and workshops for registries on many topics such as IDNs, registry-registrars relationship, …

Registry-registrars relationship Communication tools: • E-mail lists • Regular meetings • Help-desks • Newsletter

Registry-registrars relationship Communication tools: • E-mail lists • Regular meetings • Help-desks • Newsletter • Dedicated web interfaces

Registry-registrars relationship Help-desks significant aspects: • Working hours • Languages • Time for processing

Registry-registrars relationship Help-desks significant aspects: • Working hours • Languages • Time for processing requests • Customer satisfaction follow-up • Different expertise of the operators

Registry-registrars relationship Web interfaces: • Wide accessibility highly desirable – EU communication on web

Registry-registrars relationship Web interfaces: • Wide accessibility highly desirable – EU communication on web accessibility standards • Usually, divided in two sections: – Public information – Restricted information for registrars or ISP

Shared secondary servers • Most large registries informally offer free secondarying services for smaller

Shared secondary servers • Most large registries informally offer free secondarying services for smaller registries • Similar, some "well known hosts", RIPE etc, offer free secondaries also • Some - usually equally sized registries - do secondary swapping arrangements, where each will host each others servers. This principle relies on registries having similar requirements and having similar facilities to share • CENTR examines opportunities to locate secondaries via different agreements (at IXs, via Anycast networks) and presents these opportunities to its members

Information sharing • Treasure other registries experiences (the grass is greener…) via: – –

Information sharing • Treasure other registries experiences (the grass is greener…) via: – – Discussion lists Regional organisations International meetings Best practices doc

Questions? giovanni@centr. org

Questions? [email protected] org