The care behind your care Carol Mc Cambley

The care behind your care

Carol Mc. Cambley NHS 24

• GP. scot • NHS inform • Communications toolkit

www. demo. gp. scot More information or to register your interest: pcds@nhs 24. scot. nhs. uk

NHSinform. scot

Digital content specific to COVID-19 is available. • • Symptoms & self care and when to call for clinical support Shielding & vulnerable groups Resources supporting mental wellbeing Anticipatory care planning These guides are available from this link and are appropriate for professionals and the public alike. They include essential information in languages other than English and videos for British Sign Language users. https: //www. nhsinform. scot/illnesses-and-conditions/infections-andpoisoning/coronavirus-covid-19

Communications Toolkits

Communications toolkits, leaflets and posters are available for your use. A link to messages encouraging people to continue to use the NHS for concerns other than COVID 19 and to support frequent concerns in Primary Care is available from this page – scroll down to find Primary Care Support Resources. https: //www. nhsinform. scot/illnesses-and-conditions/infections-andpoisoning/coronavirus-covid-19/communications-toolkits-andleaflets/coronavirus-covid-19 -communications-toolkits-and-leaflets

NHS 24 Covid-19 traffic

17/03/20 18/03/20 19/03/20 20/03/20 21/03/20 22/03/20 23/03/20 24/03/20 25/03/20 26/03/20 27/03/20 28/03/20 29/03/20 30/03/20 31/03/20 01/04/20 02/04/20 03/04/20 04/04/20 05/04/20 06/04/20 07/04/20 08/04/20 09/04/20 10/04/20 11/04/20 12/04/20 13/04/20 14/04/20 15/04/20 16/04/20 17/04/20 18/04/20 Number of Calls to NHS 111 and the Coronavirus Helpline 14, 000 12, 000 10, 000 8, 000 6, 000 NHS 24 111 Calls 4, 000 2, 000 Coronavirus Helpline Calls 0

18 ar -2 -M 0 a 19 r-20 -M a 20 r-20 -M a 21 r-20 -M a 22 r-20 -M a 23 r-20 -M a 24 r-20 -M a 25 r-20 -M a 26 r-20 -M a 27 r-20 -M a 28 r-20 -M a 29 r-20 -M a 30 r-20 -M a 31 r-20 -M ar 1 - 20 Ap r 2 - 20 Ap r 3 - 20 Ap r 4 - 20 Ap r 5 - 20 Ap r 6 - 20 Ap r 7 - 20 Ap r 8 - 20 Ap r 9 - 20 Ap r 10 -20 -A pr 11 -20 -A pr 12 -20 -A pr 13 -20 -A pr 14 -20 -A pr 15 -20 -A pr 16 -20 -A pr 17 -20 -A pr 18 -20 -A pr -2 0 -M 17 NHS inform - unique pageviews 400000 350000 300000 250000 200000 150000 100000 50000 0

Thank you Carol. mccambley@nhs 24. scot. nhs. uk Arlene. campbell@nhs 24. scot. nhs. uk GP. scot register interest pcds@nhs 24. scot. nhs. uk