The CAF project under the Good Governance Operational

The CAF project under the Good Governance Operational Programme Galina Mutafchiyska 23 March 2017

• Certified EFQM assessor • 5 EFQM assessments National Revenue Agency HQ • 2 CAF self-assessments National Revenue Agency HQ & Institute of Public Administration • CAF and EFQM trainer • Project Manager, Level C, IPMA 2

The Context • Public Administration Development Strategy 2014 – 2020 • Road map for implementation: 2016 -2018 48 public administration units by 2018 100 public administrations by 2020 900 civil servants are going to be trained • IPA Project: 2014 -2015 3

IPA Project Results • Survey – TQM Systems in public administration • CAF Resource Center • 16 CAF trainers • 100 trained civil servants • Quality Conference • E-bulletin 4

IPA self-assessment • • • New strategic plan Mission and Vision Communication Strategy Stakeholder Analysis Social Responsibility Policy E-feedback 5

New CAF Project 2016 -2018 • • • Project goals Indicators Budget - 412 000 Euro Time framework - 27 months Results 6

“Effective CAF users” Label Communication campaign CAF Trainings & implementation CAF RC New CAF Project: 2016 -2018 7

CAF Project activities 2 -day trainings for administration CAF RC development • training for consultants • e-tool 48 administrations implemented CAF External Feedback training and procedure Communication Strategy Survey Good practices Conferences Newsletters 8

1 st wave – 16 administrations Lovech Veliko Tarnovo Sofia Pernik Blagoevgrad Burgas Pazardgik Plovdiv 9

2 nd wave – 16 administrations Razgrad Lovech Sofia Chelopech Targovishte Varna Shumen Troyan Tvardica Pernik Blagoevgrad Veliko Tarnovo Burgas Pazardgik Plovdiv 10

3 rd wave – 16 administrations Vidin Ruse Razgrad Miziya Ivanovo Lovech Sevlievo Veliko Tarnovo Targovishte Varna Shumen Provadia Slivnica Sofia Chelopech Troyan Tvardica Pernik Burgas Stara Zagora Blagoevgrad Pazardgik Plovdiv Harmanli Bansko Ardino 11

Tasks & activities 1. 2 -day trainings 2. CAF RC development 2016 IV I 2017 II IV I 2018 II IV trainings 3 -day trainings for consultants 2 -day trainings for consultants e-tool 3. Implementation 1 st wave 2 nd wave 3 rd wave 4. External feedback training procedu re national procedure external feedback on First wave 5. Communication strategy good practices survey external feedback strategy good practices survey 12

Project challenges • • Sustainability Consultants Leadership commitment TQM Competency 13

QUESTIONS ? Galina Mutafchiyska g. mutafchiyska@ipa. government. bg 14