The Business Memo One form of written communication

The Business Memo One form of written communication Used to: • Convey information such as • Policy changes • Promotions or other personnel changes • Project status update • Increased offering of products and services • Alert and announce a meeting • Address a problem

The Business Memo - Format

The Business Memo - Tips • Think about the audience – only send it to those who need to receive it • Don’t communicate confidential information • Use a formal tone – do not use slang, contractions, or flowery language • Be concise and clear • Use active rather than passive voice

The Business Letter • Written for 3 Reasons: 1. Request Letters 2. Good-News and Neutral-Message Letters 3. Bad-News Letter • More personal than a memo – used when addressing only one or two people • State your point clearly and concisely • State your purpose in the opening sentence • Use formal tone • Correct spelling and grammar

The Business Letter - Format Your Name Address City, State, Zip Phone Number Email [Two Spaces] Date [Two Spaces] Recipients Name Title Company/Personal Address City, State, Zip [Two Spaces] Dear Mr. /Ms. Last Name

The Business Letter - Format • The first paragraph should be an introduction as to why you are writing • The second and third paragraph (if required) should provide more detailed information about your request • The last paragraph should repeat the reason for writing and thank the reader for reviewing the request • End with a closing salutation, and your signature above your typed name

The Business Letter - Example