The 5 Dysfunctions of a Team A Webinar

The 5 Dysfunctions of a Team A Webinar presented for: The Nonprofit Network Friday November 4, 2011 Presented by Jerry Pinney jerry@coachpinney. com

The 5 Dysfunctions of a Team n Objective for the next hour: n Identify the 5 Dysfunctions n Share some ideas for overcoming the 5 Dysfunctions n Create a Team Charter n Answer your questions n Develop an Action Plan

The 5 Dysfunctions of a Team o What are the 5 Dysfunctions of a Team? n n n Absence of Trust Fear of Conflict Lack of Commitment Avoidance of Accountability Inattention to Results

The 5 Dysfunctions of a Team o Questions? ?

The 5 Dysfunctions of a Team Truly Cohesive Teams are obvious: 1. They Trust one another 2. They engage in Unfiltered Conflict around ideas 3. They Commit to decisions and plans of actions 4. They hold one another Accountable for delivering against those plans 5. They focus on the achievement of collective Results

The 5 Dysfunctions of a Team Strategy for Overcoming the Absence of Trust o Identify and discuss individual Strengths and Weaknesses o Spend considerable time in face-toface and Working Sessions

The 5 Dysfunctions of a Team Strategy for Overcoming the Fear of Conflict o Acknowledge that conflict is required for productive meetings o Understand individual team member’s natural conflict styles and establish common ground rules for engaging in conflict

The 5 Dysfunctions of a Team Strategy for Overcoming the Lack of Commitment o Review commitments at the end of each meeting to ensure all team members are aligned o Adopt a “disagree and commit” mentality – make sure all team members are committed regardless of initial disagreements

The 5 Dysfunctions of a Team Strategy for Overcoming the Avoidance of Accountability o Explicitly communicate goals and standards of behavior o Regularly discuss performance versus goals and standards

The 5 Dysfunctions of a Team Strategy for Overcoming the Inattention to Results o Keep the team focused on tangible group goals o Reward individuals based on team goals and collective success

o Questions? ?

The 5 Dysfunctions of a Team Charters Documents that define the purpose of the team, how it will work, and what the expected outcomes are. They are "roadmaps" that the team creates to make sure that all involved are clear about where they're heading, and to give direction when times get tough.

The 5 Dysfunctions of a Team Questions to answer to help develop a TEAM CHARTER 1. Who are the stakeholders of this team? 2. What is most important to each stakeholder? 3. How does the team want stakeholders to characterize working with the team? 4. Why does this team exist? 5. What are the 5 -10 core values of this team? 6. How do we measure our performance?

The 5 Dysfunctions of a Team Questions to answer to help develop a TEAM CHARTER 7. What is each person’s role on the team? 8. What is the scope of our authority? 9. How do we hold team members accountable for their commitments? 10. What do we do to build and maintain trust within the team? 11. What is our process for seeking feedback from our stakeholders? 12. How do we resolve conflict?

The 5 Dysfunctions of a Team o Questions ? ?

The 5 Dysfunctions of a Team o Action Plan n Objective: Be very clear n Action Steps: List EVERTHING that needs to be accomplished n Responsibility: Who is responsible? n Due Date: When does this item need to be accomplished? n Completion date: When was it completed?

The 5 Dysfunctions of a Team o What are you going to do this afternoon as a result of the last hour? o What is the one dysfunction you need to get better at this month?

The 5 Dysfunctions of a Team o Resources: n Book - The Five Dysfunctions of a Team n Web Site – www. tablegroup. com n Google – Trust, Commitment, Conflict, Accountability, Results n Book – Fierce Conversations n Team Assessment

The 5 Dysfunctions of a Team Thanks for participating: If you have any questions or would like to discuss anything in more detail, please contact me: 312 -842 -4577 jerry@coachpinney. com www. coachpinney. com