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Professional Skills for the Pharmacy Technician • ISBN-13: 9781449629823 • List Price: $39. 95* • Paperback • Trim: 7 x 9 • First Edition Published January 2016 * Current list price, prices subject to change

Instructors Praise This Approach "The manuscript is great. I thought I would be reading a book that was geared toward pharmacy technician topics such as Math, Pharmacology, Institutional Pharmacy, etc. It took me by surprise that the manuscript discusses and explains the business aspect of the pharmacy profession. I have yet to come across a text like this one. I really enjoyed each topic. I liked how the manuscript brought reality to the pharmacy technician role and discusses the everyday occurrences of the job. " -Mohamad M. Tlass, MBA, MPh, CPh. T, Ph. TR "I was pleasantly impressed with this manuscript. Found the information very helpful and not usually found in other texts, at least to this extent. The scenarios were quite helpful and with 27 years as a pharm tech, I can tell you I have seen pretty much all of these scenarios!" -Sharon M. Demers, CPht, Lead Pharm Tech Instructor/ Externship Coordinator, Lincoln Tech Institute "The general impression that I have from this text is that it will give students a better understanding of real life situations in the pharmacy that may pop up. The manuscript reveals that it is important for the technician to be considerate, valuable, professional, be aware of situations and be open minded while maintaining good integrity and work ethic. This text allows them to be aware of suspicious situations and for them to think before they act and to critically think on how to handle this situation. " -Misty Dawn Graham, RN, BSN, CPh. T

Author Stephanie C. Peshek, Pharm. D, MBA, MSEd, FASHP Associate Professor Pharmacy Practice, Director of Curriculum, LECOM School of Pharmacy, Bradenton, Florida

Overview • • • Aids technicians in viewing themselves as professionals within the health system Easy-to-read text that addresses some of the skills that could facilitate cohesive interactions in the workplace, and increase safety in health system pharmacies by improving communication Discusses topics dealing with interpersonal relationships, conflicts, training of new employees, management and supervision within the technician ranks, and the importance of the technician role within the healthcare system Contains cases and illustrations to initiate conversation and discussion of attitudes and professional attributes of health care workers This text can also be used in pharmacies for orientation of employees, both technicians and pharmacists

Goals • • This book was created to provide students, pharmacy technicians, and pharmacists with tools for discussion of human resources, management, patient safety, and other issues that all technicians must understand Focus on generating conversation and discussion of attitudes and professional attributes of health care workers The primary audience is the pharmacist, technicians, and students with the goal of providing the knowledge and skills needed for pharmacy practice We believe the information contained will be of great value to those who wish to improve pharmaceutical care outcomes, by optimizing discussion and communication

Table of Contents Chapter Chapter Chapter Chapter 1 History and Traditional Technician Roles 2 Professionalism and Ethics 3 Patient Safety 4 Training and Mentoring 5 Organizational Culture 6 Human Resources and Labor Relations 7 Cultural Competence 8 Negotiation and Emotional Intelligence 9 Customer Service 10 Substance Abuse 11 Security and Risk Management 12 Career Management 13 The Technician Supervisor 14 Technicians in Inventory Management and Technology

Pedagogical Elements Quotes Case Studies Questions for Discussion Boxed Articles Descriptions of Topics Illustrations

Quotes

Boxed Articles and References 2. Business Dictionary. Organizational culture. http: //www. businessdictionary. com/definition/organizational-culture. html. Accessed May 11, 2015.

Descriptions of Topics

Case Studies and Discussion Questions

Captioned Illustrations James Reason has described the safeguards put into place to prevent errors in a system as being pieces of Swiss cheese lined up in a row. There are small holes in every safeguard where something could possibly go wrong, but there are multiple safeguards. As a result, most of the time, errors and mishaps can be prevented. However, in rare cases, the holes in the safeguards line up and allow the error to slip through.

Instructor Resources • • Instructor’s Manual Test Bank Assignments in each chapter Lecture Slides in Power. Point format

Recap of Features • Aids technicians in viewing themselves as professionals within the health system • Provides soft-skills training for career-ready technicians • Offers Case Studies, Assignments, Discussion Questions • Excellent curriculum resource for accredited programs • Instructor Resources: Test Bank, Practice Exercises, Homework Assignments

PTAC 2020 Standards for Accredited Programs The new Pharmacy Technician Accreditation Commission (PTAC) collaboration between (ASHP) and the Accreditation Council for Pharmacy Education (ACPE) is working towards assuring and advancing the quality of pharmacy technician education and training programs to new standards by 2020. This text is an excellent resource for PTAC accredited pharmacy technician education programs preparing curricula to meet the new 2020 Pharmacy Technician Certification Board (PTCB) standards for certification and recertification.

Thank you for joining us today to learn more about Professional Skills for the Pharmacy Technician We hope you will enjoy adding this fabulous resource to your Pharmacy Technician curriculum.

Contact Us For more information, visit: http: //go. jblearning. com/SPeshek • Request a review copy • Request instructor resources Contact your Health Professions Account Specialist via email: http: //go. jblearning. com/findarep Or call 1 -800 -832 -0034 Browse our website for additional resources: www. jblearning. com