TFLCPM Exchanging new ideas New ideas within SURFnet

TF-LCPM: Exchanging new ideas New ideas within SURFnet Sharing with other NRENs Maurice. vanden. Akker@surfnet. nl october 2006 1 High quality internet for higher Education and Research

Introduction Today’s challenge: the usuage of NREN services is far behind expectations Quote: “SURFnet has Great services! … But I don’t use them, sorry” 2 High quality internet for higher Education and Research

Todays problems @ SURFnet 1. A lot of services are created and built by SURFnet 2. Many customers don’t use them WHY? Some causes: 1. It is not evident where (new) services can be found. Information about services is scattered everywhere; 2. Services are not mature enough (userfriendlyness, doesn’t fit with customer’s environment) 3. Customers don’t have time/knowledge to implement 4. Customers don’t know about services due to lack of contact with the NREN 5. Customers don’t need our services (there alternative products, price to high, etc. . ) 3 High quality internet for higher Education and Research

Actions SURFnet New project ‘stimulating the usuage of services’: 1. Improving the ‘presentation’ of services (eg. user friendlyness, documentation, …) 2. Getting involved in the adoption process at the customer: delivering consultancy 3. Creating an electronic ‘ticket window’: stimulating electronic contact 4. ‘Direct’ Marketing (not: mass-marketing) 5. Exchanging information: weblogs, best practices 4 High quality internet for higher Education and Research

Zooming in on two items 1. Improving the ‘presentation’ of services: Dashboard: A central platform which presentates and gives access to all available services in the same way and has also the potential to integrate them; 3. Creating an electronic ‘ticket window’: stimulating electronic contact: a central monitoring tool 5 High quality internet for higher Education and Research

Activity: SURFnet dashboard • Central platform for all applications • Ment for technical contacts at institutes • Login once, use many services • Services have same GUI/interaction methods • New services can be plugged in easily • Requirement: standardisation and integration • Result: Improved presentation of services + new marketing machine 6 High quality internet for higher Education and Research

Next… Artist impression of a dashboard… 7 High quality internet for higher Education and Research

Dashboard SURFnet Dashboard Gegevens wijzigen | English version | Uitloggen Dinsdag 25 april 2006, 14: 29 Ingelogd als: lange. username@eennogal. lang. domain. nl Security Actual N ID N I J K NERD IDS PACT IRT Junk-select Kanon Network and infrastructure S J J SURFstat Detective. Builder Monitoring 12 -04 -06 Onderhoudswerkzaamheden gepland voor adius servers onbetrouwbaar 10 -04 -06 Integratie rapportagefunctionalieit gepland voor november 2006 FAQ 1. Waarom is het dat er en daarom kan ik niet, hoe kan dat toch steeds? 2. Waarom is het dat er en daarom kan ik niet, hoe kan dat toch steeds? Authentication and Authorisation 3. Waarom is het dat er en daarom kan ik niet, hoe kan dat toch steeds? E A S Eduroam Federation SCS Rapportage R SURFnet Report. Builder 8 High quality internet for higher Education and Research 4. Waarom is het dat er en daarom kan ik niet, hoe kan dat toch steeds? 5. Waarom is het dat er en daarom kan ik niet, hoe kan dat toch steeds? 6. Alle vragen

Activity: Electronic ticket window • Dashboard as a central service spot, but: how to attrack customers to visit this spot? • Central monitoring tool: Show customers from a NREN perspective: – How well does the network perform? – How well do the services perform? – How well do the delivered services preform – Outage / Alarms – (artist impression, see next. for example, based on nagios) 9 High quality internet for higher Education and Research

Dashboard SURFnet Dashboard Gegevens wijzigen | English version | Uitloggen Dinsdag 25 april 2006, 14: 29 Ingelogd als: lange. username@eennogal. lang. domain. nl Security Actueel N ID N I J K NERD IDS PACT IRT Junk-select Kanon Network and infrastructure S J J SURFstat Detective. Builder Monitoring 12 -04 -06 Onderhoudswerkzaamheden gepland voor adius servers onbetrouwbaar 10 -04 -06 Integratie rapportagefunctionalieit gepland voor november 2006 FAQ 1. Waarom is het dat er en daarom kan ik niet, hoe kan dat toch steeds? Next. . 2. Waarom is het dat er en daarom kan ik niet, hoe kan dat toch steeds? Authentication and Authorisation 3. Waarom is het dat er en daarom kan ik niet, hoe kan dat toch steeds? E A S Eduroam Federation SCS Rapportage R SURFnet Report. Builder 10 High quality internet for higher Education and Research 4. Waarom is het dat er en daarom kan ik niet, hoe kan dat toch steeds? 5. Waarom is het dat er en daarom kan ik niet, hoe kan dat toch steeds? 6. Alle vragen

Terug Gegevens wijzigen | English version | Uitloggen SURFnet Dashboard Support M Monitoring Dinsdag 25 april 2006, 14: 29 Logged in as: lange. username@eennogal. lang. domain. nl Overview | General view | 3 d view |more views | less views Network and services view More information Monitor enabled 112. 223. 212. 3 view Caution: euriforia debluta eruptum. Uitlegt Copyright SURFnet b. v. 2006 11

Terug Gegevens wijzigen | English version | Uitloggen SURFnet Dashboard Support M Monitoring Dinsdag 25 april 2006, 14: 29 Logged in as: lange. username@eennogal. lang. domain. nl Overview | General view | 3 d view |more views | less views Network and services view More information Monitor enabled 112. 223. 212. 3 view Caution: euriforia debluta eruptum. Uitlegt Copyright SURFnet b. v. 2006 12

Exchanging ideas between NRENs • A good plan for stimulating usuage is interesting for all NRENs • Dashboard can be an inter-NREN platform: plug in and share cross-NREN-services • Remote monitoring tool can be of value for more NRENs, some NRENs already have something alike • Concrete: which NRENs will help with these ideas and cooperate building this? 13 High quality internet for higher Education and Research

Thanks! Maurice. vanden. Akker@SURFnet. nl 14 High quality internet for higher Education and Research