Text Archiving for the Bell Network Capture and
Text Archiving for the Bell Network Capture and Retain your SMS and MMS text messages Mark Carlin VP of Sales Americas
Tele. Message Company Overview • • • 20 years in business Carrier grade services delivering billions of messages per year Solutions for mission critical message delivery Serving Tier 1 Telcos, Financial Institutions, Government agencies and other verticals Cloud Saa. S and On-Premises Products: Secure Enterprise Messaging Text securely with co-workers, teams & customers Mobile Archiver Archive your organization’s mobile text messages & calls Mass Messaging High volume messaging across text, voice, fax & email
Canadian recordkeeping and archiving regulations • Main recordkeeping requirements driven by: • Financial Administration Act • Library and Archives of Canada Act • Access to Information Act • Directive on Service and Digital – Recordkeeping requirements (April 1, 2020) • Document business activities, decisions and decision-making processes • Document all activities and decisions of business value • Canada Energy Regulator files record requests from Utility, Oil and Gas companies • A variety of other archiving and electronic regulations: • Canada Evidence Act, CCPSA, SFCR, IIROC, EDRMS, PHIPAA, CSIS
Tele. Message Mobile Archiving products • • Archive Mobile SMS, MMS, Voice & Whats. App Chats and Calls Archive BYOD and Enterprise owned phones Any carrier, country A variety of archiving products for differing company requirements: Network Archiver Android Archiver Enterprise Number Archiver • Simple administration and reporting • Seamless integration with email archiving & compliance systems Whats. App Archiver
Bell Network Archiver • SMS and MMS text messages are captured by the Bell mobile network • A copy of the message is sent to the Tele. Message archive router and forwarded to the enterprise archive • No App on mobile phone • Can work for smartphones, legacy and feature phones • Activated only for Corporate phones • Not available for BYOD devices
Bell Message Archiving with Tele. Message Customer needs § Needs the ability to archive, monitor, and retrieve Bell text messages. § Needs to support compliance, regulatory, and electronic searches for audits, records requests, and litigation. § An alternative archiving solution to Bell’s existing partner (Smarsh). Solution § Tele. Message provides a robust archiving capability to enable storage and archiving of Bell text messages. § Platform integrates with leading archiving vendors. Flexibility to leverage a customer’s existing storage vendor to store data in one central location. § Comprehensive e-discovery partner solutions. Proactively audit text message content for compliance monitoring, litigation evidence, or internal investigations prior to archival. Why Bell § Bell’s network enables automatic capture of originating and terminating SMS and MMS messages for provisioned employees. § Tele. Message supports archival of all Bell text messages from Bell corporate handsets. § Partnership simplifies the business experience with a single mobile provider and a single message collection and archiving provider. Helps businesses reduce risks and stay compliant.
Tele. Message offers a flexible archiving platform solutions Company Archive Source Archiver Router for storage and e. Discovery Cloud Archive Company Admin for Employee Provisioning • Integrated with leading archiving & compliance vendors • Mobile content & metadata ready for search and e. Discovery with On-prem Archive …and more
Message flow from Mobile to Archive Archiving Sources Network Archiver Mobile Networks Tele. Message Archive Router Company Archive Cloud/On-Prem Company 1 Archive Android Archiver Enterprise Number Archiver Company 2 Archive Whats. App Archiver Company Admin Archive, Billing & Provisioning . . . Company N Archive • Integrated with leading archiving & compliance vendors • Mobile content and metadata ready for e. Disvovery
Archive Whats. App @ Office 365 • Seamless deposit to any Cloud/On-premises archiving vendor • Search & view email and mobile messages in the same storage Search by email, phone #, type Message list View message type and sender/recipient Email and mobile# of employees delivered
Bloomberg Vault • View message type, participants and chats • Manage searches and cases View chat participants All message types in a single archive
Relativity Archiving & Monitoring • Conduct automated reviews, searches and cases in Relativity • Advanced surveillance and mobile thread timelines Group by Sender By date Timeline events
Proofpoint Archive and e. Discovery • Clickable access to selected information • Drill down to any information resolution Search Criteria Thread Recipients Content
Real time ingest. vs. Threaded conversations • • Real time stream Each message sent individually Each message comes from sender + recipient Each message has a single type • • Messages queued for 24 hours Messages are aggregated in threads Similar to the mobile chat structure Attachments are added to email
Thread view sample • Messages queued for 24 hours and aggregated in threads • Similar to the mobile chat structure, attachments are added to email body
Summary: Compliant & Archived Mobile Messaging • Combine Bell SMS, MMS text capture with Voice call & Whats. App archiving: Keep electronic records of text messages and phone calls ahead of regulatory audits • Archive BYOD and Corporate devices, Any carrier & country • Store and search for mobile messages in the enterprise archive • Archive On-Prem or in the Cloud • Seamless integration and onboarding • Secure and reliable: ISO 9001 & ISO 27001 certification and SOC II datacenters
Message Flow and Encryption Bell Network Tele. Message Secure SMTP with Certificate or Certificate + User/Pass Or REST over TLS + Identification SMSC/MMSC Non encrypted SMS & MMS communication between mobile devices Archive Gateway SMSC/MMSC Other Networks Secure connection + REST over TLS + Identification Company Enterprise Archive Router Kafka Queues, no UX/UI Central message AES 256 encryption All access monitored Access by authenticated users, from dedicated machines/IPs Cloud or On-Prem storage and e. Discovery
Technical Layout – network archiving Bell Mobile Network Source Tele. Message Network Archiver Archive Router Company Admin Employee Provisioning & Billing & Company Archive Cloud/On-Prem Storage and e. Discovery ZL Technologies Commvault Global Relay Veritas Microsoft Net. Govern Micro Focus Capax Discovery Erado-Zix Proofpoint Open. Text Jatheon Bloomberg Salesforce Tele. Message Long Term … and more …
Bell archiving system layout and message flow Tele. Message long term storage CDR Status Report Maintenance 1 2 7 Network Archiver Bewll Network REST, FTP, SOAP, SMPP, MM 7 3 6 Archiving Partner 1 5 Gateway Controller Kafka Queue Cluster Archiving Router 4 MESSAGING SOURCES REST, SMTP, SOAP… TELEMESSAGE ARCHIVING Archiving Partner 2 Archiving Partner Storage Dispatcher Company Admin Archive, Billing & Provisioning REST, SMTP Archiving Partner N ARCHIVE PARTNERS
Network archiving layout & flow Maintenance CDR Status Report SMS/MMS delivery REST FTP, SMPP Messaging Core Provisioning Core MOBILE NETWORK Subscriber Provisioning & Reconciliation REST FTP, SMTP Tele. Message long term storage REST, SMTP, SOAP… Archiving Partner 1 REST Gateway Controller Company Admin Archive, Billing & Provisioning Kafka Queue Cluster Archiving Router TELEMESSAGE ARCHIVING Archiving Partner Storage Dispatcher REST, SMTP, NAS/ FTP REST, SMTP Archiving Partner 2 Archiving Partner N ARCHIVE PARTNERS
Archiving topology highlights • • Based on Microservices architecture Using Kafka cluster for queue management Zookeeper internally used for Kafka cluster Microservices are running multiple Docker containers Containers managed by Kubernetes VM cluster Prometheus used for service monitoring Redis used for shared memory caching
Main benefits of microservices • • Independency between code components Improved code update deployments Self healing system Better uptime TM code Docker Containers Kubernetes Cluster VMware Cluster
Archiving - Logical Software Architecture Network Archiving Carrier Access & Input Tier Management & Storage Tier Delivery Tier Android Archiver & Whats. App Archiver Network Archiving Carrier REST / SMPP / MM 7 / FTP Carrier API Gateway Apache Kafka Queue Router REST Tele. Message Archiving API Gateway Delivery Status Handler Maintenance Tele. Message Services REST Tele. Message Archiving API Gateway Administration External Archiving Dispatcher Tele. Message Archiving Dispatcher SMTP / REST External Archiving Storages Tele. Message Archiving Storage
Security & Privacy Highlights • • • • 20 years of providing mission critical messaging Tier 1 Telecom carrier and archiving vendors as partners/resellers ISO Certificates: 27001, 9001, 27799 + SOC II datacenters Documented procedures and processes External annual Technical & Security audit External Pen Tests Employee Security Awareness and Security Training Periodic Security Vulnerability scan OWASP ZAP + CISO + PM involvement as part of development cycle MDM/EMM certified partner of Airwatch and Mobile Iron Terms of Service cover EU-US Privacy Shield, GDPR and Data Processing Agreement Design, Policy, Application, DB and Networking Security measures Hardening, FWs, LBAs, Audited & Monitored access 24 x 7 x 365 NOC/SOC
Bye THANK YOU www. Tele. Message. com sales@telemessage. com +1 (978) 263 1015
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