Texas Commission On Law Enforcement ADVANCED INSTRUCTOR COURSE

Texas Commission On Law Enforcement ADVANCED INSTRUCTOR COURSE # 1017 UNIT ONE UNDERSTANDING GENERATIONAL GAPS BCCO PCT #4 Power. Point

YOUR INSTRUCTOR Deputy Chief George D. Little A. S. & B. S. Criminal Justice & Sociology B. S. CJ Wayland Baptist University, San Antonio M. S. Criminology & Counter-Terrorism University of the State of New York 2012 T. C. L. E. O. S. E. Professional Achievement Award Certified Crime Prevention Specialist (C. C. P. S. ) TCLEOSE Basic and Advanced Instructor Certificates TCLEOSE Master Peace Officer 1991 MP Special Operations Operator Counter-Terrorism 1988 Graduate Drug Enforcement Administration Academy 1977 42 - years Law Enforcement Experience 2 39 -Years Teaching & Instructor Experience

ADMINISTRATIVE • Make sure you completed BCCO PCT#4 Participant Registration form. • Make sure you signed the TCLEOSE Report of Training Roster. • Listen and learn – takes notes on your participant handout. • Be On-TIME every day. Students will be allotted 16 hours, either in or out of the classroom, to prepare learning objectives, lesson plans, media programs, and presentations for required student teaching exercises.

UNIT ONE While the error of age is to believe that experience is a substitute for intelligence. -Unknown

Understanding Generational Gaps Learning Objectives: 1. Students will be able to name characteristics common to each of the four specified generations. 5

Understanding Generational Gaps…Cont’d: 2. Students will be able to verbalize the commonalities and differences between the four generations and how they can be utilized in the training process. 6

Understanding Generational Gaps…Cont’d: 3. Given situational examples, each student will evaluate and identify the appropriate teaching techniques to utilize per generational needs. 7

Introduction to generational gaps Diversity Generational Mixing Merit Difficulties working side by side Understanding different mindsets Education and Training key 8

OVERVIEW OF GENERATIONAL CHARACTERISTICS 9

Four generations now in the workplace: Veteran or Silent Mature Generation (1922 -1942) Baby Boomer or Boomer Generation (Born 1943 -1961) 10

Four generations now in the workplace – Cont’d: Generation X or Xers (Born 1962 -1981) Nexters or Generation Y (Born 1982 -2000)

Veteran Generation (1922 -1942) Value Communication Loyal Wants acknowledgement of experience Driven to get the job done whatever it takes Keeps family and work lives separate 5% of today’s workforce 12

How other generations view them: Boomers Say…inflexible, can’t keep up with technology. But on work team keep team focused. Xers say…Lack of technical skill but fun to teach and work until the jobs done. Nexters say…They are reliable and know how to lead. All positive. 13

Life Experiences World War II Depression Standing in line for cigarettes, stockings Coupons for stamps, meat, shoes, gas Andrews Sisters, Bob Hope, Bing Crosby, radio soap operas 14

Boomer Generation (1943 -1961) 45% of today’s workforce…will dominate workplace until year 2015. Very sensitive as being portrayed as ageing/slowing down. Last generation of stay at home moms. Nurturing/raising children utmost importance to this era. 15

How other generations view them: Veterans say…Boomers are too selfcentered, tell too much about their personal lives at work. Xers say…They work too much and take it too seriously. Too political and calculating. Nexters say…work way too much. 16

Major Life Experiences Television became popular First man to walk on the moon Martin Luther King legacy, desegregation Woodstock Movies: Psycho, West Side Story, Sound of Music, Rocky 17

Toys, Music & Sports Figures Barbie Doll, Hula Hoop, Lionel Trains, Radio Flyer, Cap guns Elvis, Everley Brothers, Mommas and the Poppas, Beatles Rocky Marciano, Mickey Mantle, Roger Maris 19

General Commonalities Many define themselves by the work they do Idealistic, competitive, question authority, strong work ethic Feel world revolves around them, the “ME” generation 20

Generation X (1962 -1981) 40% of today’s workforce Generation without a childhood, “Latchkey Kids” 21

Generation X (1962 -1981) Continued Confronted with: drug addiction, AIDS, sexual freedom, uncontrolled violence, educational requirements, environmental world problems (mindset is, all problems created by past generations)

Generation X… Typical Household: Both parents working or divorced families Communication via portable cell phones, pagers and e-mail Want strong balance between personal life and work 23

Generation X… Accepting of different lifestyles, roles and cultures Place considerable emphasis on immediate gratification Unimpressed by status of others One fifth of Xers live in poverty 24

How other generations view them: Veterans say…they • complain, • hold too many certificates/not enough real education, • they arrive late/leave early, • don’t value Veterans experience. 25

How other generations view them cont’d: Boomers say… • they are lazy, • impatient, • too much time with computers and texting instead of with people, • disrespectful.

How other generations view them – cont’d: Nexters… • Laid back about any differences, • Nexters try to resolve conflicts between Boomers and Xers.

Major Life Experiences • Roe Vs. Wade ABORTION • Challenger shuttle explosion • Berlin Wall dismantled • Fall of Communism in Eastern Europe • AIDS identified 28

Toys, Music & Sports Figures Game Boy, Rubik’s Cube, Transformers Michael Jackson, Madonna Mike Tyson, Mary Lou Retton, Carl Lewis 29

Movies ET Raiders of the Lost Ark Star Wars, Silence of the Lambs 30

General Commonalities Clashing in the workplace with Boomers Creative/adaptive to change They expect to change careers and employers numerous times Impatient for change Multi-task oriented 31

General Commonalities Continued Having grown up in the video age, wielding a remote control and clicking a mouse, the typical Xer or Nexters Assimilates information quickly and can focus on many things at once. Preppie Dress 32

Generation Y (19821998) Newest Generation entering workforce (10%) Parents/Politicians made concerted effort for this generation to avoid: drugs/alcohol. Profanity, improper TV, un-chaperoned gatherings, aggressive behavior, AIDS, teen pregnancy, Etc. 33

How other Generations View Them Veterans say…comparatively speaking • have great manners, • feel they know a lot and with experience will mirror the Veteran’s, • complain about crude language. 34

How other Generations View Them – Cont’d: Boomers say…Want Nexters on their team to do technical activities/web page work, etc. , undisciplined. Xers say…spoiled/selfish, new breed of Boomer, Likes to work with them due to technological skills.

Major Life Experiences First Children’s Summit at UN 1987 Stock Market drop Princess Diane killed in car crash Mother Teresa dies Dolly the lamb is cloned 36

Movies & Entertainment Titanic Brave Heart Video games Play Station X-Box 37

Cartoons & Sports South Park Simpsons Beavis and Butthead Michael Jordan Wayne Gretzky Cal Ripken, Jr. 38

General Commonalities: Always had or known about: • computers, • remote control, • MTV, • Microwave popcorn, • AIDS. 39

General Commonalities: Continued Never heard of: • hard contact lenses, • statement “You sound like a broken record”.

General Commonalities: Continued • • Self reliant, stable, heritage oriented, volunteerism, escapism, tolerant and accepting of diverse lifestyles.

Commonalities…Cont’d More than 40% must take remedial math and English after high school, vocational experience limited. Prefer caring, informal work environment, have positive outlook on work and enjoy working in groups, wizards with technology and multi-tasking. 42

Commonalities…Cont’d Wizards with technology and multi-tasking Non-smoking, recycle Want to connect with the Community Expect accommodation to varied lifestyles 43

Futuristic Generation (1999 -present) By year 2050 predicted population increase from 5. 5 billion to 11 billion. Production of goods and services to quadruple. The generations we are training today will be the teachers of this Futuristic Generation. 44

TIPS FOR TRAINING AND WORKING WITH GENERATIONAL DIFFERENCES 45

Veteran Generation (19221942) Don’t rush things. Younger trainers must be careful to build rapport. Establish rapport by acknowledging the employees background and experience. . 46

Veteran Generation (19221942) – cont’d: Ask permission to coach. Don’t assume all veterans are technophobes.

Boomers(1943 -1961) “I know all that” chip on their shoulders. Focus on personal challenges. Provide Boomers with developmental experiences Provide Non-authoritarian learning. 48

Generation X (1962 -1981) Allow plenty of time for questions and answers. Give them plenty of elbowroom. Add games and fun activities to training programs. 49

Generation X… Don’t expect them to respect you just because you are the trainer. Place high priority on learning and developing new skills. Set clear objectives. 50

Generation Y (1982 -1998) Nexters enjoy training that incorporates interaction with their colleagues. Be sensitive to conflict when Xers and Nexters work side by side. 51

Generation Y…Continued Establish mentor program. Acceptance of differences. Vary Delivery modes. Independent learners. 52

More on delivery modes: It was once thought the average attention span was about 50 minutes. It is now thought we need to change our delivery at least every______? 53

“ 5 -6 minutes” This is the amount of time that correlates with the change associated with current media devices and entertainment. Instruction has now become another form of entertainment. 54

READING STYLES BY GENERATION 55

Reading Styles Veterans: respond to material in summary form- Reader’s Digest format Boomers: Prefer overview that can be scanned- amazingly like the Internet 56

Reading Styles – cont’d: Xers: Need visual stimulation with fewer words- Do not read much Nexters: Do not read a lot, but still need visual stimulation- video games dominate

An awareness of Generational differences is a valuable tool for instructors, managers and learners. 58

Expectations on the Job Veterans: work best when there is personal contact, look for strong leadership and directions. Boomers: extended work week from a standard 38 to 60 hours, adding a month to the work year. Want recognition and fame. 59

Expectations…Cont’d: Xers: Want to go home at 5 and play. Flexible schedules, independence, professional growth, interesting work and time off. Nexters: Motivated by similar incentives as Xers, but need more direction. 60

Preferred Training/Working Environment Veterans: independent rather than working in a team. Boomers: OK with team work. Xers: somewhat independent, will do OK with teamwork, but prefer self-directed options. Nexters: like interaction with colleagues. 61

In many workspaces, it is possible to find up to 4 different generations working together. 62

Accommodating the needs of employees ranging in age from 18 to 80 and motivating such a diverse workforce are not easy tasks. 63

TIPS FOR EFFECTIVE TRAINING 64

Training Tips Feedback and rewards are imperative for a successful class. Be sensitive when giving feedback and give immediately. Be objective not subjective. 65

Training Tips – Cont’d: Make it fast paced, involving and fun. Make it safe to participate and safe to disagree.

Training Tips – Cont’d: Make it positive, learner-centered and individualized. Make it matter. Make trainee’s experience count. Strive for a comfortable environment making testing less stressful. 67

Training Tips – Cont’d: Strive for a comfortable environment making testing less stressful. Make it make sense.

“EDUCATION AND TRAINING IS THE KEY TO UNLOCKING THE BARRIERS BETWEEN THE GENERATIONS. ” (Lindsy, 2003) 69

Create an Environment Accommodate generational differences. Create training/workplace choices. Operate from a sophisticated training/management style. Respect competence and initiative. Nourish retention. 70

“Learning Takes Place As Students Process, Interpret and Negotiate the Meaning of New Information. This Is Heavily Influenced by the Students Prior Knowledge, and by the Values, Expectations, Rewards and Sanctions That Shape the Learning Environment. ” (Newman, 1995) 71

Class Exercise A 27 year old wiz-kid manager complains that a 63 year old colleague treated her like the “girl that should be sent out for lunch”. What techniques could be used to assist these persons in working/training together? 72

Class Exercise A manager asked the employees to stay late to attend a training session. Boomers were willing to do so, Gen Xers argued the request was unreasonable because they “have a life” outside of work. In a training situation, how could these differences be met to make the training successful? 73

Presentation Assignments • Each participant will present his/her required presentations assigned. √ Lesson Plan Cover Sheet (TCOLE Format) √ Lesson Plan (in TCOLE format) √ Copy of Power. Point with three slides per page. • Each presentation will be evaluated by course instructors. • Participant must receive 3 or higher in all areas to complete requirements. • Participants will also receive a peer review • Participant must score 70% or higher on Final written test.

Questions? 75

Advanced Instructor Course Hosted by Bexar County Constables Office Constable Robert M. “Mike” Blount PCT #4 “Professional Public Protectors and Servants”