TERMINAL MANAGEMENT TERMINAL MANAGEMENT CONTAINER TERMINAL TYPICAL FIGURES

TERMINAL MANAGEMENT

TERMINAL MANAGEMENT • CONTAINER TERMINAL TYPICAL FIGURES. • 4 (Super) Post Panamax Cranes • 8 RTG’s • 4 FLT’s (MTHandling/Storage) • 20 Tugmasters + 40 Chassis. (Multi Trailer System - MTS. )? Quaylength: 800 - 1000 mtrs. • Terminal Area: 45 ha. • Cap. 350. 000 moves/yr • CFS + Equipment. (FLT’s).

TERMINAL MANAGEMENT • Main Facilities: • Office building: Staff - Agents Customs - Cafetaria & Washing Facilities - Others. • In/Out Gate, incl. Checkpoint. • Railway connections • Workshop incl. Equipment Parking Area. • CFS

TERMINAL MANAGEMENT • COMMERCIAL DEPT. • FINANCE & ADM. DEPT. • HUMAN RESOURCES DEPARTMENT. • TECHNICAL DEPT. • SECURITY/SAFETY DEPT. • OPERATIONS DEPT. • COMMUNICATION • MANAGEMENT BY OBJECTIVES

COMMERCIAL DEPT. MARKETING/SALES

COMMERCIAL DEPT. MARKETING/SALES • • What is a market ? Why know the (your) market? What is marketing ? The marketing mix The marketing manager Type of markets Marketing research The marketing plan

COMMERCIAL DEPT. MARKETING/SALES MARKET RESEARCH • TRANSPORT MARKET DEVELOPMENTS • Volume growth • Unitization / containerization • Ship’s type/size • Modal split • Transport systems

COMMERCIAL DEPT. MARKETING/SALES MARKET RESEARCH • • • ECONOMIC DEVELOPMENTS Global trade Global industrialization Cargo flows Finished products versus raw materials Policies • Economy of scale

COMMERCIAL DEPT. MARKETING/SALES • MARKETING/SALES IN PORTS AND TERMINALS • Product • Place / Position • Price • Promotion • Personal selling • STRATEGY • Customer orientated - (Who is your customer) • Clear profile of company • Additional service rendering • Quality in service • Reliability

COMMERCIAL DEPT. MARKETING/SALES • ANALYSIS OF PORT’S / TERMINAL POSITION • Market segmentation • Competition analysis – Strength/weakness analysis - Capacities - Equipment Management - Finance Techniques - Communication – Port charges - Sailing times / Hinterland to/from port Transhipment status - Working conditions - Customs procedures

COMMERCIAL DEPT. MARKETING/SALES • • • COMPETITION ANALYSIS Identify all. Good/bad competitors Select optimal market share Avoid creating desperate competitors COMPETITION ANALYSIS Competitor satisfied? Possible future moves and how dangerous? Competitor vulnerable? How most damaging retaliation?

COMMERCIAL DEPT. MARKETING/SALES COMPETITIVE ADVANTAGE • Technology leadership by itself rarely leads to success.

COMMERCIAL DEPT. MARKETING/SALES TARIFFS • • PRICING Objectives / Determination Break - even analysis Strategy STRUCTURE Infrastructure - Port dues/ charges Super structure - Cargo handling charges • Shipping conditions (cif/fob)

COMMERCIAL DEPT. MARKETING/SALES TARIFFS • PORT DUES/CHARGES • PILOTAGE -Draught - Sea/Harbour - Distance • TUGBOATS - Ship’s l. o. a. Distance - per Tug. • PORT DUES - Category - Ship’s GRT - cargo load/disch. (ton) Frequency reductions. • WHARFAGE - cargo load/disch via quay • QUAYDUES - Ship’s l. o. a. /day • (UN)MOORING - Ship’s l. o. a.

COMMERCIAL DEPT. MARKETING/SALES TARIFFS • CARGO HANDLING CHARGES: • MULTI USER TERMINAL: See example • DEDICATED TERMINAL: Total amount/yr: Fixed costs (Per throughput category)Amount/ctr: Variable costs • VIRTUAL TERMINAL Contract identical to Dedicated Terminal but physically other arrangement.

COMMERCIAL DEPT. MARKETING/SALES CONTRACTS • MULTI USER TERMINAL CONTRACT • CONTENTS: • 1. 00 Definitions • 2. 00 Service • 3. 00 Duration of contract • 4. 00 General description of services • 5. 00 Operations

COMMERCIAL DEPT. MARKETING/SALES CONTRACTS • • 6. 00 Liabilities 7. 00 Jurisdiction 8. 00 Assignments 9. 00 Payments 10. 00 Translation Appendix I Rates Appendix II Adjustments Appendix III Reporting and Documentation

COMMERCIAL DEPT. MARKETING/SALES CONTRACTS • RATES (As per clause 5. 00: Operations - Description of services (detailed) • LOAD/DISCHARGE LINE HAULIER: per move, incl free storage period - 24 hrs. /day Holiday/ Weekend surcharge. • T/S: per move - separate Line Haulier - Feeder. • RECEPTION/DELIVERY: Truck/Rail: per move - 16 hrs. day Surcharge for other times.

COMMERCIAL DEPT. MARKETING/SALES CONTRACTS • LOAD/DISCHARGE FEEDER (BARGE): Per move, 24 hrs/day Holiday/Weekend surcharge. • STORAGE: Full: beyond free period: TEU/day MT: Free allotment: TEU/day or TEU/day/month, thereafter TEU/day. • SHIFTING: Same bay, per ctr. Via quay: per ctr. (= 2 moves) • SURCHARGES: Per gang/shift

COMMERCIAL DEPT. MARKETING/SALES CONTRACTS • IDLE TIME/WAITING SHIP’S ARRIVAL: Beyond 1 -2 hrs. per gang/hour • REFRIGERATION: Per ctr. /24 hrs. • LOAD/DISCH. NON STAN-DARD CTRS. : Per move or Surcharge (%) on basis rate. • LOAD/DISCH. UNCONT. CARGO. : Per ton

COMMERCIAL DEPT. MARKETING/SALES CONTRACTS • CFS • Stuffing, stripping, re-vanning: per ton. • Reception/delivery: per ton. (To cargo interests ? ) • Direct ex/into truck, wagon, barge. • General, Palletized, Reefer, (IMO) cargo. • Storage: Open/Shed: beyond free period: ton/day. • GENERAL: • EXTRA SERVICE ON • REQUEST: Per Foreman/Labourer/hour or shift.

TERMINAL CONTRACT • Guaranteed Production Clause: Example: 1500 moves/24 hr or pro rata • Non - Performance Clause: (Penalty Clause) If guaranteed production not achieved: Terminal to pay a penalty to the Line of $1000 per extra hour.

COMMERCIAL DEPT. MARKETING/SALES • • • PROMOTION Advertising Public relations Exhibitions Conferences etc. Personal selling PERSONAL SELLING KNOW THE MARKET KNOW DEVELOPMENTS (ANTICIPATION) • KNOW YOUR CUSTOMER • KNOW YOUR COMPANY • KNOW YOUR TARIFFS

FINANCE & ADM. DEPARTMENT • INVOICING • BOOK KEEPING • WAGE (SALARY) ADMINISTRATION • COST CONTROL • PROJECTS • EDP

FINANCE & ADM. DEPARTMENT

FINANCE & ADM. DEPARTMENT INVOICING • • Vessel’s outturn reports Delivery/Reception reports Stock reports Working orders Contracts Rate agreements Port Tariffs

FINANCE & ADM. DEPARTMENT BOOK KEEPING • • • System Invoicing Wage administration Cost Control Monitoring (debtors)

FINANCE & ADM. DEPARTMENT WAGE (SALARY) ADMINISTRATION • • • Salary info Working hours Overtime info Increments/Extra’s etc. (Collective) Labour agreement

FINANCE & ADM. DEPARTMENT COST CONTROL • • Budget Monthly overview Annual overview Balance sheet Core figures Results (Profit - Loss account) Specifications Reporting

FINANCE & ADM. DEPARTMENT COST CONTROL • • Budget Monthly overview Annual overview Balance sheet Core figures Results (Profit - Loss account) Specifications Reporting

FINANCE & ADM. DEPARTMENT COST CONTROL • • OVERVIEW MONTHLY / ANNUAL Budget items Results (P+L account) Comparison with budget Core figures Specifications Verbal reporting: discrepancies, actual/future developments

FINANCE & ADM. DEPARTMENT REPORTING • • • INFORMATION OPERATIONAL Production Productivity Occupancy rates INFORMATION MANAGEMENT Not only financial Short/Long term planning Operations -> efficiency Analyse -> measures -> developments.

FINANCE & ADM. DEPARTMENT PROJECTS • • • Investments Extensions (Lease) Contracts Merger Reorganisation

FINANCE & ADM. DEPARTMENT ELECTRONIC DATA PROCESSING • Developments • Investment/Lease • Maintenance

HUMAN RESOURCES DEPARTMENT • • • Personnel Organisation Collective Labour Agreements Administration (Wage/salary? ? ) Social legislation Representation Information - (confidential)

HUMAN RESOURCES DEPARTMENT

HUMAN RESOURCES DEPARTMENT PERSONNEL ORGANISATION • • • Availability (holidays/illness) Permanent/pool/agency Training Coaching Quality control Organisation of teams Foremen Technical support Communication

HUMAN RESOURCES DEPARTMENT PERSONNEL ORGANISATION • • • TRAINING COACHING QUALITY CONTROL Internal / External Jobdescriptions Assessments (System) Promotion policy/system Sanctions/dismissal Communication

HUMAN RESOURCES DEPARTMENT • COLLECTIVE LABOUR AGREEMENTS • REPRESENTATION • SOCIAL LEGISLATION • Unions • Employers Association • Works council • ADMINISTRATION • INFORMATION • Wage/salary administration (? ? ) • Filing • Confidentiality • Privacy legislation

HUMAN RESOURCES DEPARTMENT • GENERAL • Less physical functions • Increasing need specialist /combi functions • Automation: administration planning - operations. • Flexibility / employability • Social climate

TECHNICAL DEPARTMENT • • • Equipment Office / Site Maintenance & Repair Stockkeeping (Spareparts) Planning/allocation Equipment lease / hire Husbandry (telephone / water) Procurement/Claims Research & Development

TECHNICAL DEPARTMENT

TECHNICAL DEPARTMENT MAINTENANCE & REPAIR • • • EQUIPMENT MAINTENANCE Schedules factory / supplier Coordination with Operations Inspections Safety certificates (Labour Inspection) • WORKSHOP REQUIREMENTS • Overhead crane – Central systems: – Lub. Oil – Hydrolic oil – Water suppl – Grease

TECHNICAL DEPARTMENT MAINTENANCE & REPAIR • Central air system 12 atm. - two compressors • Hand tools (air + electric) • Lifting equipment for changing wheels • Fixed and/or mobile working platforms • Spare part store/ administration • Electric welding machines + burner

TECHNICAL DEPARTMENT MAINTENANCE & REPAIR • Ventilated battery charge/store room + testing equipment • Drilling and grinding machines • Car lift (6 -10 tons) • Hydraulic lifting tools for cranes, up to 50 tons Steam cleaner • Electric terminals: 220 - 380 V 16 - 63 A • Diesel fuel pump • El. power supply abt. 120 kwh.

TECHNICAL DEPARTMENT MAINTENANCE & REPAIR • TYPICAL MAINTENANCE SCHEDULE DIESEL ENGINED EQUIPMENT DAILY • Engine control: water, oil, V-belts • Electrical: generator, safety functions, travel & working lights • General: tyres, ladders, safety guard, mirrors, fuel

TECHNICAL DEPARTMENT MAINTENANCE & REPAIR • WEEKLY/50 HOURS • Check: tyre pressure, oil levels, generator, motors, battery • Lubricate: drive chains, wheel suspensions, steering linkage, splains on drive shafts. • 250 HOURS • Renew: engine oil, oil filters, air filters • Check: cable reels and connections, generator revs, voltage, brakes.

TECHNICAL DEPARTMENT MAINTENANCE & REPAIR • 500 HOURS • Check: speed control of all engines and systems • 1000 HOURS • Check engine-fuel injectors, adjust valves, clean radiator • Internal check of all electric motors, bearings, doors (water-proof) • Check bolt connections on main frame, wheel suspensions, generator set and motors. • Lubricate hoist- and antisway cables.

TECHNICAL DEPARTMENT STOCKKEEPING • Own stock of spareparts to be ascertained very carefully • Supplies from dealer / importer (availability - notice - quantity)

TECHNICAL DEPARTMENT EQUIPMENT LEASE / HIRE • • Flexibility Type of equipment Availability Average requirement basis for own investments • Extra’s hire per day / week / month

TECHNICAL DEPARTMENT HUSBANDRY • Telephone connections • Water supply • Power supply

TECHNICAL DEPARTMENT PROCUREMENT CLAIMS • • • Separation user/buyer sales/claims Minimum three competitive offers Comparable Quality / delivery time Available spareparts Quantity rebates

TECHNICAL DEPARTMENT RESEARCH & DEVELOPMENT • Technological developments • Depending on terminal’s market position and size • R&D Philanthropist

SECURITY/SAFETY DEPARTMENT • STAFF ONLY (? ? ) (CONTRACTING OUT) • Gate keeping • Surveillance • Supervision fire fighting/life saving equipment • First aid - accidents • (Un)mooring vesssels

SECURITY/SAFETY DEPARTMENT • SUPERVISION SAFETY / ENVIRONMENTAL RULES • Waste disposal • Prevention oil pollution • Traffic/safety signs • Training First Aid certificates • Consultation/agreements Fire Brigade/Ambulance • Accident register • Labour plan (Safety-Health-Wellbeing-Environment) • Annual Report

OPERATIONS DEPARTMENT • • PLANNING VESSEL OPERATION LANDSIDE OPERATION OTHER ACTIVITIES

OPERATIONS DEPARTMENT

OPERATIONS DEPARTMENT • • KEY WORDS Flexibility Adaptability Anticipation TARGETS High productivity/service level Optimal use of capacities Operating at lowest possible costs

OPERATIONS DEPARTMENT PLANNING • COMMUNICATION • EXTERNAL INFO from Ship’s Agent • Long Term Schedule • Coastwise Schedule • Delivery Information (IM - T/S) • Booking Information (EX) • Container Announcing List • Late Deliveries (EX)

OPERATIONS DEPARTMENT PLANNING • • Customs Port Authority Trucking Companies Railways Feederlines (T/S) (Inland Waterway Transport) Husbanding Services (Repairs Laundry - Stores)

OPERATIONS DEPARTMENT PLANNING • LONG TERM SCHEDULE: Ship & Voyage nr. (Loading) Ports and dates (Discharging) Ports and dates (Transhipment) Ports and dates. • Guaranteed berth/gang/product- ion required • Fixed dates for export cargo. • Tight planning is required

OPERATIONS DEPARTMENT PLANNING • • • COASTWISE SCHEDULE: 10 - 14 days before arrival Ship & Voyage nr. Ports Hours in port (ETA - ETD) Closing dates. FCL: 12 hours before ETA LCL: 24 hours before ETA

OPERATIONS DEPARTMENT PLANNING • • • DELIVERY INFORMATION Discharging/Yard planning - Import Delivery Information Form 20/40 ctr. Per Operator Weight Specials (OH - OW - IMO) Reefers + Temperature Mode of delivery IMPORT - T/S + particulars

OPERATIONS DEPARTMENT PLANNING • BOOKING INFORMATION • Yard planning- Export • Start one week before arrival, daily updated. • Quantity 20/40’ per Operator and per destination • Weight Class • Specials (OH + OW + IMO) • Reefer + Temperature

OPERATIONS DEPARTMENT PLANNING • • • CONTAINER ANNOUNCING LIST Final Booking List Loading Instruction Numerical Order Per Line (Consortia - Alliances) Further as per Booking Info. LATE DELIVERIES. To be agreed upon. Limited quantity, not hampering the operations, otherwise for account of shipping company. • Exact time of arrival and particulars must be available.

OPERATIONS DEPARTMENT PLANNING • CUSTOMS • Customs clearance on board, but before arrival manifests and export documents are delivered to customs office. • Loading lists (Feeders, truck, railway) to be accompanied by relevant customs documents to prevent delays.

OPERATIONS DEPARTMENT PLANNING • PORT AUTHORITY. • Declaration of Dangerous Goods (Import/Export) including stowage positions. • Permits in case of repairs with open fire (burning - welding) • Berth allocation • TRUCKING COMPANIES • Pick up at random, no notice, but certain regulation is required in order to prevent congestion. • Priority for perishable cargo.

OPERATIONS DEPARTMENT PLANNING • RAILWAYS • Info to Railway Company for planning purposes; containers are allocated to specified wagons. • Direct/Indirect loading? • FEEDERS (INLAND WATERWAYS) • Stowage info/planning • Berth/labour/equipment allocation.

OPERATIONS DEPARTMENT PLANNING • HUSBANDING SERVICES • Coordination with Terminal Operator • Close contact in order not to hamper the operation. • INTERNAL: • SHIPPLANNING - EXPORT • Outline Stowage from principal. (Central Stowage Office - Central Coordinating Office ) • IMO/Specials appointed slots. • Operation Plan • Loading/discharging list - sequential. • Shiftlist.

OPERATIONS DEPARTMENT PLANNING • • • SHIPPLANNING - EXPORT Container Announcing List 20/40/45/… 48/49/52/53 ? ? Destination Weightclass: MT-10 -15 -20 ->20 t Yardposition - loading sequence. Max. Stackweight Stability/Trim - parameters. SHIPPLANNING EXPORT Loading List Sequential • Completing Ship’s Stowage Plan

OPERATIONS DEPARTMENT PLANNING • • YARDPLANNING - EXPORT 20/40/45/ … 48/49/52/53 ? ? Destination Weightclass: MT-12 -20 ->20 t Specials (OH - OW - OL - Flat-beds Reefers IMO ctrs - IMO segregation as per vessel regulations (port area’s)

OPERATIONS DEPARTMENT PLANNING • • • SHIPPLANNING - IMPORT Ship’s Stowage Plan Discharging List Sequential YARDPLANNING - IMPORT Outline Planning - T/S per destination - Line etc. • Import - truck/rail/CFS - at random max. 2 -high to prevent excessive shifting. • RTG stacking: 2 - h: one slot open in top tier 3 - h: two slots open in top tier

OPERATIONS DEPARTMENT PLANNING • • • DANGEROUS GOODS IMO - Classification Separate stacking/stowage Water/liquid tight surface. Special provisions for leaking cargo - ability to collect min. contents of one tanktainer. • Protective clothing: overalls, gloves, boots, masks. • Availability of daily stock- reports incl. yardposition.

OPERATIONS DEPARTMENT PLANNING • • • TOTAL PLANNING OPERATIONS PLAN: Working times Cranes/Gangs per shift Crane division - separation Longitudinal section Discharge - Loading sequence: Total Vessel Per Bay Per Cell Terminal Sailing Report (Reporting) Electronic Data Interchange (EDI) EDI: Structured data and standard messages. United Nations Joint EDIFACT Board.

OPERATIONS DEPARTMENT PLANNING • EDIFACT - MESSAGES • STOWAGE INFORMATION Bayplan-in BAPLIE Stowage instructions MOVINS Bayplan-out BAPLIE • DISCHARGE DEEPSEA Call info CALINF Ctr. pre-arrival adv. COPRAR Ctr. arrival info COARRI

OPERATIONS DEPARTMENT PLANNING • LOADING DEEPSEA Call info CALINF Ctr. pre-dep. Advice COPRDP Ctr. dep. Confirm CODEPA • LANDSIDE OPERATION (Road/Rail/Barge) Ctr. release order COREOR Ctr. pickup notice COPINO Ctr. departure conf. CODECO • LANDSIDE OPERATION (Road/Rail/Barge) Ctr. Accept. order COACOR Ctr. Arrival notice COARNO Ctr. Arrival confirm COARCO

OPERATIONS DEPARTMENT PLANNING • BERTH ALLOCATION • WINDOWS as per Long Term Schedule agreement. • To be adjusted as required and possible. • Flexibility!!

OPERATIONS DEPARTMENT VESSEL OPERATION • • 24 hrs/day - 7 days/week. Max. 4 cranes - 4 RTG’s per vessel. Max. Productivity: 100 ctrs/hr. Guaranteed productivity: e. g. 1200 ctrs/24 hrs.

OPERATIONS DEPARTMENT VESSEL OPERATION • LABOUR/EQUIPMENT • Gangsize conventional Full Container Operation. • 2 Cranedriver/Radioman • 1 RTG driver • 4 -5 Tugmasters (MTS - 2) • 2 Checkers • 3 Lashing men. • Productivity: 180 - 200 ctrs/shift.

OPERATIONS DEPARTMENT VESSEL OPERATION • Gangsize (technically) dependent on phase of automation and vessel construction. (Near) future? ? : • 2 Cranedriver/Radioman • - AGV • - ASC/OHBC • ? Checkers (container identification? ) ? • Lashing men. (Open Hatch + Guides “on deck” vessels? )

OPERATIONS DEPARTMENT LANDSIDE OPERATION • • LABOUR/EQUIPMENT Receiving/delivery 16 hrs/day - 5/6 days/week Housekeeping 2 RTG drivers 2 Checkers 2 ECH FLT’s (MT’s) 4 Tugmasters

OPERATIONS DEPARTMENT LANDSIDE OPERATION • LABOUR/EQUIPMENT • CONTAINER FREIGHT STATION CFS • 8 hrs/day - 5 days/week • Per stuffing/stripping gang: Palletized: 1 FLT + 2 Lab. Conventional: 1 FLT + 4 Lab.

TERMINAL OPERATIONS GENERAL ASPECTS • CONTAINER FREIGHT STATION CFS. • Stuffing/Stripping into/out of container. • Re-Stuffing/Consolidation. • Receiving/delivery LCL cargo • Platform shed • FLT’s 2 -3 tons cap.

OPERATIONS DEPARTMENT OTHER ACTIVITIES • • • AGENCY SERVICES MT CONTAINER DEPOT TRUCKING CONTAINER REPAIR FREIGHT FORWARDING

TERMINAL MANAGEMENT • MANAGEMENT BY OBJECTIVES (BUDGET) COMMUNICATION VIA OVERLAPPING CIRCLES • WORKS COUNCIL • LABOUR MEETINGS • MORNING PRAYERS • OPERATIONS TEAM • (INFO TEAM) • MANAGEMENT TEAM

TERMINAL MANAGEMENT • • WORKS COUNCIL Regulated by law Right of advise Right of approval Right of appeal Works council meeting - 6/yr Consultative meeting - 6/yr chairman in turn

TERMINAL MANAGEMENT • • • LABOUR MEETING Periodic (weekly) Assistent Manager Foremen Labourers Information about running projects Evaluation, learning from mistakes Information about new projects Feed back from labour regarding: Safety Production Better use of equipment • New ideas

TERMINAL MANAGEMENT • MORNING PRAYERS • Daily • Operations Manager - Chairman Comm. Manager Assistent Manager TD Planning employee • Proceedings/productions last 24 hrs. • Changes in planning • Aob.

TERMINAL MANAGEMENT • • • OPERATIONS TEAM Weekly Operations Manager - Chairman Assistent Managers Info ex/to MT Operational developments. Productions Yard Lay-out Drastic repairs equipm/site Significant oper. developm.

TERMINAL MANAGEMENT • • • (INFO TEAM) Monthly Managing Director - Chairman (Members MT) Staffemployees: Procurement Claims Security/Safety • General Info

TERMINAL MANAGEMENT • • • • MANAGEMENT TEAM Weekly Managing Director - Chairman Dep. Man. Dir. (Comm. Dept. ) Operations Manager Technical Manager Human Resources Manager Controller MANAGEMENT TEAM Budget - put together/discuss P+L account Periodic overviews Possisble measures Any significant development

TERMINAL MANAGEMENT • • • BOARD OF COMMISIONERS Periodically/Events SHAREHOLDER’S MEETING Annual Approval Dividends

TERMINAL OPERATIONS & MANAGEMENT • • • EXAMPLE: INTERMODAL SHIPPING Europe - Far East v. v. 9 VESSELS - 4000 TEU PORT: Imp - Exp - T/S Window: Weekly -Wednesd. : 00. 00 - 16. 00 • Productivity Guarantee: 1200 moves/24 hr

TERMINAL OPERATIONS & MANAGEMENT • Long Term Schedule: Wed. 00 - 16. 00 hrs • Oct. 1: Coastwise schedule: Wed. Oct 14: 01. 00 - 16. 00 Closing dates: FCL: Tue. Oct. 13 - 13. 00 LCL: Mon. Oct. 12 - 17. 00 • Booking Informations: From Oct. 1 st. daily updated stating export containers per destination/size/weight/specials • Yardplanning: Per destination/size/weightclass/etc taking above info into account.

TERMINAL OPERATIONS & MANAGEMENT • Oct. 9: Delivery Info. Form. Planning general outline Import and T/S containers. • Total moves: Import 175 Export 85 T/S 400 Total 650 • Info/communication Truck, Rail and Feeder Lines.

TERMINAL OPERATIONS & MANAGEMENT • Tue. Oct 13: Final ETA: Wed. Oct. 14: 00. 00 Pilot - 01. 00 Alongside. • Tue. 13 Oct. 1400: Agreed Labour/Equipment Planning: Wed. 00 - 08. 00 2 Gangs 08. 00 - 16. 00 2 Gangs • Tue 13 Oct. 1500: Container Announcing List. Loading: 100 ctrs.

TERMINAL OPERATIONS & MANAGEMENT • Tue 13 Oct. 1600: ETA Pilot 14/10 02. 00 Alongside 14/10 03. 00 • Altered Planning: Wed. 14/10: 00. 00 - 08. 00 1 Gang 08. 00 - 16. 00 2 Gangs

TERMINAL OPERATIONS & MANAGEMENT • Actual: • Arrival alongside: Wed. 13 Oct. 0500 hrs. Moves 775 (Extra MT’s) • Operation: 05. 00 - 08. 00 1 Gang 08. 00 - 16. 00 4 Gangs • Reporting to Coordinating Office via Terminal Sailing Report.

TERMINAL OPERATIONS & MANAGEMENT • REMARKS: • Guaranteed Productivity: 05. 00 - 16. 00 = 11 x 50 = 550 • Actual Productivity: 775 • Idle Time - Waiting for Arrival: 01. 00 - 05. 00. To be invoiced: Beyond 2 hours after Final ETA = 2 hours at agreed rate per Gang as ordered (= 4 Ganghours. ) • IN SPITE OF ALL MODERN TECHNOLOGY AND DEVELOPMENTS: • A SHIP IS NOT A BUS.