Tender Method Statements Quality Standards Key Points for
- Slides: 8
Tender Method Statements – Quality Standards Key Points for Commissioners and Providers Debra Attwood Retired Joint Commissioner for Community Equipment Services 8 th December 2020
Key points for Commissioners Decide what is vital to the running of your service and focus your tender method statement questions on these areas Delivery of outcomes for people to remain as independent as possible
Procurement / Tender Quality Statements Commissioners can play a vital role by specifying in their tenders that providers are certified to a quality service framework This ensures providers are part of a process of continuous improvement in quality, safety & service development
Quality Method Statements Does your specification/contract documentation have flexibility regarding the wording on quality standards by an Accredited Certification Body An example of a quality method statement could read: Do you already have, or are you working towards certification of a recognised quality standard for community equipment services? Please state the name of the approving body, the date when you obtained certification and what areas were highlighted for further improvement during the audit process? Knowing that a provider has been through a form of external quality certification by an accredited body, offers that extra level of confidence that they can meet the service specification requirements
Key Points for Providers What is the % split on quality / finance in the evaluation If it’s mainly finance, then providers need to maximise their scores on quality method statements
Quality Method Statement Responses Be clear & concise and just answer the question! Don’t use jargon, marketing speak, paragraphs on company background Get the commissioner’s attention in the first few sentences Avoid acronyms – PPM, OOS, RSPs, P. Stores
Method Statement Responses Graphics should be realistic and meaningful Get the names of the Partnership right – who is commissioning the service
Procurement / Tender Quality Statements Cutting & pasting…. . make sure someone reads the submission before you send it Include any additional features and benefits at the end of each statement – leave the tender evaluation group feeling they have everything they want, and you’ve just offered them even more!