Tell Us Once because your time matters Tell
Tell Us Once – because your time matters Tell Us Once Birth, Death and Bereavement
Tell Us Once – because your time matters Tell Us Once ‘Tell us Once’ is a major programme, being led by DWP on behalf of Government as a whole, to transform the way in which people can tell Government (central and local) about changes to their circumstances. At its heart – as it says on the tin – is the proposition that people should only have to tell us things – like a birth or death – once and we will make sure that information reaches all the Government Departments and Agencies that need to know. That sounds an utterly obvious thing to do – and it is – but making it a reality is very challenging. ” Sir Leigh Lewis, Permanent Secretary Department for Work and Pensions
Tell Us Once – because your time matters Tell Us Once • Life Events – Birth, Death, Bereavement & Change of Address • Pilot sites from January 2008 – Rotherham, Tameside, Wolverhampton & Southwark • Pathfinder sites from November 2008 – Expanded to include Kent, Lancashire & Lambeth • The Case for Tell Us Once – Steering Group – Implementation and roll out of Birth, Death and Bereavement – Include scope for future business (change of address, additional partners & parenthood)
Tell Us Once – because your time matters The Tell Us Once Service • Aim to re use assets where possible • Face to face element delivered by LAs • Telephony delivered by Central Government where required • E- channel to be developed • Data to be securely transferred • New partnerships • Act as a catalyst for other life events & transformation
Tell Us Once – because your time matters Death/Birth occurs Exception cases Registration eg Coroners Offer TUO Face to Face Telephone E channel Collection of data Information passed to service providers
Tell Us Once – because your time matters TUO Core services Local authority • Adult Services • Children’s Services • Blue Badge • Electoral Services • Library Services • Council Housing • Housing Benefit • Council Tax • Money owed to council DWP • Bereavement Benefit • State Pension • Pension Credit • Attendance Allowance • Disability Living Allowance • Carer’s Allowance • Incapacity Benefit • Income Support • Jobseeker’s Allowance • Employment & Support Allowance Identity and Passport Service • UK passport HMRC • Working Tax Credit • Child Benefit DVLA • Driving licence
Tell Us Once – because your time matters • • • Pathfinder results Reduction in designed contacts – 7 on average Cumulative take up 56% (90%+ in some areas) 14, 000+ citizens have used Tell Us Once A speedy receipt of correct and complete data leading to cost savings Some improvement in back office processing Links to performance measures – for example National indicators, PSA, CAA. Increased partnership working 99% of responses to the customer survey have been positive 97% of staff agreed or strongly agreed that they were making a difference
Tell Us Once – because your time matters Implementation Assumptions • The deployment window has been calculated at 12 months (April 2010 March 2011). Each local authority has a 2 month planning period and 3 months to deliver against plan. • Roll–out will be geographical, expanding from the existing pathfinder areas. • 100% local authority coverage. • LAs will implement both birth and bereavement within their implementation window • DWP are signed up to deliver the telephony channel on bereavement on behalf of the whole of Government. • A strategic IT solution will be available by 2010. • Legal areas have been assured and agreed. • All local authorities are on Government Connect.
Implementation Plan Tell Us Once – because your time matters 2010 2009 Sep Oct Nov Dec Jan Feb 2011 Mar Apr May Jun Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Implementation Governance Early Adopter Unitary Implementation Planning Recruitment of Project resources T 1 Planning for service delivery (85) T 2 Planning for delivery (65) Early Adopter London Borough Engagement with DWP Change Programme & OGD partners T 3 Planning for delivery (68) Early Adopter Metropolitan T 4 Planning for delivery (109) Product Development Early Adopter County & Districts T 5 Planning for delivery (75) Communication Products Welsh Pilot Contingency Business case sign off Jul Scottish Pilot Stakeholder Management TUO telephony delivered via DWP Walsall Pension Centre TUO Telephony delivered by Bereavement Teams in 9 regional Pension centres + NPC Project Closure LA visits & sign up Ongoing Capacity Planning & Monitoring CGD engagement & planning Key Go live
Tell Us Once – because your time matters • • • Points for LAs to consider Where to place the service Where your residents die/born Ensure all council aware of programme Partnerships – eg hospital, district, county, other LA’ Back office services – the way they received the data & deal with it Any contractual issues with outsourced services or contractors Budget for 2010/11 When would you be ready for implementation What we can do to help
Tell Us Once – because your time matters Useful Information Communities of Practice • • • Much of the TUO information is held on the Communities Of Practice web site : http: //www. communities. idea. gov. uk/welcome. do. There are two sections for TUO – implementation group - which contains information from pathfinders – design & business case - which gives our overall business case You will need to request access to both sections when you first access the web site. The Regional Improvement and Efficiency Partnerships (RIEP) • The following link will show who the RIEPs are for your area http: //www. idea. gov. uk/idk/core/page. do? page. Id=8595384
Our Contacts Tell Us Once – because your time matters Region AC Manager Email South West David Ward David. ward 1@dwp. gsi. gov. uk West Midlands Jan Withers Jan. withers@dwp. gsi. gov. uk Sue. francis@dwp. gsi. gov. uk East of England Sue Francis North West John Davis John. davis@dwp. gsi. gov. uk Ian. gillott@dwp. gsi. gov. uk East Midlands Ian Gillott London Frank Kitson Frank. kitson@dwp. gsi. gov. uk South East Darren Evett Darren. evett@dwp. gsi. gov. uk Yorkshire & Humber Gillian Priestley North East Carol Wright Carol. wright@dwp. gsi. gov. uk Scotland Ann Adam Ann. adam@dwp. gsi. gov. uk Wales Mark Davies Mark. davies 14@dwp. gsi. gov. uk Gillian. priestley@dwp. gsi. gov. uk Margaret Logan - Head of Design and Implementation Email: Margaret. Logan 3@dwp. gsi. gov. uk Tel: 07789 746176 Melanie Scott - LA Liaison and Implementation Email: Mel. Scott@dwp. gsi. gov. uk Tel: 07833 234999
Tell Us Once – because your time matters Any Questions?
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