TELEPHONING UNIT 4 TELEPHONING formal formalan informal neformalan

TELEPHONING UNIT 4

TELEPHONING formal = formalan informal = neformalan to put through = prebaciti vezu to confirm = potvrditi to repeat = ponoviti to speak up = govoriti glasnije urgent = hitan

EXERCISE I I Complete the conversation. A: (1) __________. Sara Thompson’s office. B: (2) __________ Ms Thompson, (3) _____? A: Who’s (4) _____, _____? B: (5) __________ Tom Smith. A: I’ll (6) __________. B: Thank you.

EXERCISE I 1. 2. 3. 4. 5. 6. Good morning Hello. Can I speak to please calling please My name’s put you through

EXERCISE II Spell the names and read the phone numbers. 1. Mr Laker 00 33 1 9422 5122 _________________ 2. Professor Fanshaw 00 44 8 487 5044 ______________ 3. Ms Petersson 00 46 131 937 9821 _______________ 4. Mr Hanks 00 918 324 6622 _________________ 5. Doctor Collins 00 81 42 975 2349 _______________ 6. Ms Bendrix 00 55 61 648 77 85 ________________

EXERCISE II 1. double oh, double three, one, nine four double two, five one double two. 2. double oh, double four, eight, four eight seven, five oh double four. 3. double oh, four six, one three one, nine three seven, nine eight two one. 4. double oh, nine one eight, three two four, double six double two. 5. double oh, eight one, four two, nine seven five, two three four nine. 6. double oh, double five, six one, six four eight, double seven, eight five.

EXERCISE III Put the conversation into the correct order. The first sentence is i. Speaker A a. That’s it. Thank you very much. Speaker B b. No problem. Goodbye. d. Is that one G or two? c. I’m sorry. I’ll try to speak louder. Lisa dot f. Sorry, I can’t hear you. Could you speak Taggart at online dot com. up, please? e. Lisa dot Taggart at online dot com. h. Lisa dot Taggart at online dot com. g. Yes, of course. My – name – is - Taggart. j. Thank you. And what’s your email i. My name’s Taggart. address, please? k. Two. T – A – double G – A –R – T. l. Sorry I didn’t get that. Could you speak more slowly, please?

EXERCISE III 1. 2. 3. 4. 5. 6. i l g d k j

EXERCISE III 7. e 8. f 9. c 10. h 11. a 12. b

EXERCISE IV What do you say in these situations? 1. You understand what the caller is saying. ______________________________ 2. The other person is speaking too fast. ______________________________ 3. You can’t hear the other person. ______________________________ 4. You are not sure how to write a name. ______________________________ 5. You want someone to say the word again. ______________________________ 6. You confirm some information. ______________________________

EXERCISE IV 1. Right. / OK. / I understand. 2. Sorry I didn’t get that. Could you speak more slowly, please? 3. Sorry, I can’t hear you. Could you speak up, please? 4. Could you spell that, please? 5. Can you repeat that, please? 6. That’s it. That’s right.

EXERCISE V V Put the conversation into the correct order. The first sentence is h. a. So that’s 0132 899 0450. b. Can I have your number? c. Goodbye. d. Hello. Can I speak to Ms Simpson please? e. I’ll give her the message, Mr Bradshaw. f. I’m sorry, she’s not here at the moment. Who’s calling please?

EXERCISE V g. It’s 0132 899 0450. h. Mary Simpson’s office. i. Thank you very much. Goodbye. j. That’s it. k. My name’s Tom Bradshaw. Can I leave a message? It’s very urgent. l. Can you ask Ms Simpson to call me back tomorrow morning? m. Yes, of course.

EXERCISE V 1. 2. 3. 4. 5. 6. 7. h d f k m l b

EXERCISE V 8. g 9. a 10. j 11. e 12. i 13. c

EXERCISE VI TELEPHONE MESSAGE Message for: ________________________ Name of caller: _______________________ Will call again _____ Please call Phone number: ________________________ Urgent _____ Not urgent Notes: ______________________________

EXERCISE VI TELEPHONE MESSAGE Message for: Mary Simpson__________________ Name of caller: Tom Bradshaw_________________ ___ Will call again Phone number: 0132 899 0450 _________________ √ Urgent Notes: ___________________________ √ Please call ___ Not urgent