Telephoning Making and Taking a Business Call SITUATION

Telephoning

Making and Taking a Business Call SITUATION Ana is the secretary of Mr. Abdul Zain, the marketing manager of ABC Electronic company. Aisyah is the marketing manager of Creative Studio. ABC’s company wants to create a commercial video and Creative studio is the commercial video production agency.

Ana is the secretary of Mr. Abdul Zain, the marketing manager of ABC Electronic company. Aisyah is the marketing manager of Creative Studio. ABC’s company wants to create a commercial video and Creative studio is the commercial video production agency. Phone is ringing Ana ABC Electronic Company. Marketing Department. Ana’s speaking. How may I help you? Aisyah Hello, I am Aisyah from Creative Studio. I would like to speak to Mr. Zain, The Marketing Manager, please.

Ana Could I ask the purpose of the call, please? Aisyah Yes, of course, I would like to discuss about the concept of the commercial video. I already sent the email and I need his confirmation on the concept. Ana All right, but he is in a meeting at the moment Aisyah Do you know when he’ll be available, please?

Ana He’ll be in the office after the meeting at 2 pm. Would you like to leave a message? Aisyah Please tell Mr. Zain that Aisyah from CS called regarding on the concept. Please call me as soon as possible. He has my number, but here again just in case; it’s 0811 0980 8888. Ana I’m sorry, I didn’t catch your number. Can you say it more slowly please? Aisyah All right, its 081 109 808 888.

Ana I’ll give him a message when he gets out of the meeting. Aisyah Thanks very much for your help. Goodbye. Ana Good bye Ms. Aisyah. Thanks for calling.

Voicemail dan leave a message on voicemail Situation Ana is the finance manager of Creative Studio. She is unavailable at the moment. Aisyah is the marketing manager of Creative Studio. She wants to discuss about the budget for promotion. She wants to manage the meeting by calling Ana.

VOICEMAIL 1 • Hello. Thanks for calling Ana. • I am unable to answer the phone at the moment. • Please leave a message after the beep • and I’ll return your call as soon as possible. • Thank you

LEAVE A MESSAGE 1 • Ana, this is Aisyah. • I need to talk to you about the budget revision for the marketing department. • Can we conduct a meeting next week on Wed at 9 am? • We need to revise some points on the budget you planned. • Call me back as soon as you are at the office. Thanks.

Voicemail dan leave a message on voicemail Situation Ana is the secretary of Creative Studio. She is unavailable at the moment. Aisyah is the finance manager of ABC’s company. She wants to complaint on the receipt by calling Creative Studio.

VOICEMAIL 2 • You’ve reached Creative Studio. • Unfortunately, no one is available to take your call at the moment. • You can call us back during normal office hours. • Leave a message after the tone or send us a fax on 0177 813 814 11. • Thank you

LEAVE A MESSAGE 2 • This is Aisyah Nufus calling for Toshiki Kitano, the finance manager. • I’m calling about the receipt I got yesterday. When I checked it out, the receipt is different with the invoice. It makes me in troubled. • Maybe you can get back to me. • I think you have my number already, but here it is again just in case. • It’s 089 789 000 890. • I’ll be in the office until 6 p. m. today if you want to call me. • Hope to speak to you soon. • Thanks.