TELEPHONE ETIQUETTE VOICE MAIL GREETING Sound professional Dont

TELEPHONE ETIQUETTE

VOICE MAIL GREETING Sound professional Don’t leave commercial or thoughts of the day on your voicemail, if your not there callers want to quickly leave you a message Don’t say “ Hi this is Jason, you know what to do. ” Say your greeting with a smile on your face, callers can hear your smile in your voice

VOICE MAIL GREETING 1 -2 second pause before greeting State your name & organization/department The day of the week What keys caller can press for immediate assistants When caller may expect a call back The name and extension of a person who can provide assistance

SAMPLE GREETING Dow Chemical Costumer Service Donna Mc. Guire Tuesday February 19, 2008. I am in the office today but I’m currently speaking on another line please press zero and pound and you will be transferred to our team mate Thank you and have a great day. Good greeting Bad greeting

WHAT NOT TO DO IN YOUR VOICE MAIL GREETING Your greeting shouldn’t go past 15 seconds Do not say “ operators are busy”, tell the callers operators are aware of your call but are attending to others Do not rush your greeting, take your time

WHEN LEAVING A MESSAGE Know what you want with each call you make Make it quick but now to fast, don’t leave a message over 60 seconds long When you have more then one item write them down so you remember If your call is critical, include an e-mail address for them to reach you at Slowly say your extension twice, one at the beginning of the call and one at the end

SAMPLE MESSAGE Scenario Calling Schumacher Insurance Requesting quote for auto insurance Listen to good message Listen to poor message