Telephone conversation Room Reservation Booking a room What

Telephone conversation Room Reservation (Booking a room)

What we will learn today? �Use WH-questions to ask for information ◦ When, Who, What, …. . �Use ‘May’ to ask questions ◦ (e. g. May I have ……. ? ) �Tell information ◦ Telephone numbers ◦ Time & Dates politely

Things you already know �Tell telephone ◦ (e. g. 2880 7262) numbers �Tell time and dates ◦ (e. g. 5 th December, 2016. ) ◦ (e. g. 12: 15 pm - 1: 30 pm) �Tell number of things ◦ (e. g. 1 apple vs 2 apples)

Why we have to learn that? �To help us to communicate with others in daily life

Situation You are Mary Cheung. You are a receptionist of Happy Party Company. You have to answer to phone calls and make room bookings for guests.

Situation 1 Thanks for calling Happy Party Company. Mary Cheung speaking. Hello, I’m Kiki Chan. I want to book a room for a birthday party. Sure. Ms. Chan, when do you need the room? On 14 th December, 2016. From 2: 15 pm to 6 pm. How many people will join the party? We will have 16 people.

What do you want us to prepare for you? We need 13 tables and 28 chairs. I've recorded your booking already. May I have your phone number? Of course. My phone number is 2818 1688. Thank you, Ms. Chan. Goodbye.

Situation 2 Thanks for calling Happy Party Company. Mary Cheung speaking. Hello, I’m Kiki Chan. I want to book a room for a Christmas party. Sure. Ms. Chan, when do you need the room? On 25 th December, 2016. From 10: 30 pm to 6 pm. How many people will join the party? We will have 32 people.

What do you want us to prepare for you? We need 2 Christmas trees and 22 balloons. I've recorded your booking already. May I have your phone number? Of course. My phone number is 9030 5520. Thank you, Ms. Chan. Goodbye.

Situation 3 Thanks for calling Happy Party Company. Mary Cheung speaking. Hello, I’m Kiki Chan. I want to book a room for a New Year party. Sure. Ms. Chan, when do you need the room? On 1 st January, 2017. From 10 am to 3 pm. How many people will join the party? We will have 36 people.

What do you want us to prepare for you? We need 135 sausages and 57 cupcakes. I've recorded your booking already. May I have your phone number? Of course. My phone number is 9063 6628. Thank you, Ms. Chan. Goodbye.

Situation 4 Thanks for calling Happy Party Company. Mary Cheung speaking. Hello, I’m Kiki Chan. I want to book a room for a Chinese New Year party. Sure. Ms. Chan, when do you need the room? On 31 st January, 2017. From 1 pm to 5 pm. How many people will join the party? We will have 21 people.

What do you want us to prepare for you? We need 23 paper plates and 21 paper cups. I've recorded your booking already. May I have your phone number? Of course. My phone number is 6862 0992. Thank you, Ms. Chan. Goodbye.

Situation 5 Thanks for calling Happy Party Company. Mary Cheung speaking. Hello, I’m Andy Lee. I want to book a room for a birthday party. Sure. Mr. Lee, when do you need the room? On 22 nd December, 2016. From 9: 30 am to 4 pm. How many people will join the party? We will have 28 people.

What do you want us to prepare for you? We need 37 balloons and 121 fish balls. I've recorded your booking already. May I have your phone number? Of course. My phone number is 2917 0778. Thank you, Mr. Lee. Goodbye.

Situation 6 Thanks for calling Happy Party Company. Mary Cheung speaking. Hello, I’m Andy Lee. I want to book a room for a Christmas Party. Sure. Mr. Lee, when do you need the room? On 26 th December, 2016. From 10 am to 6: 30 pm. How many people will join the party? We will have 66 people.

What do you want us to prepare for you? We need 12 Christmas trees and 142 paper cups. I've recorded your booking already. May I have your phone number? Of course. My phone number is 2806 7862. Thank you, Mr. Lee. Goodbye.

Situation 7 Thanks for calling Happy Party Company. Mary Cheung speaking. Hello, I’m Andy Lee. I want to book a room for a New Year Party. Sure. Mr. Lee, when do you need the room? On 2 nd January, 2017. From 2: 15 am to 6 pm. How many people will join the party? We will have 33 people.

What do you want us to prepare for you? We need 18 balloons and 132 fish balls. I've recorded your booking already. May I have your phone number? Of course. My phone number is 2617 8809. Thank you, Mr. Lee. Goodbye.

Situation 8 Thanks for calling Happy Party Company. Mary Cheung speaking. Hello, I’m Andy Lee. I want to book a room for a Chinese New Year Party. Sure. Mr. Lee, when do you need the room? On 2 nd February, 2017. From 2: 30 pm to 6 pm. How many people will join the party? We will have 19 people.

What do you want us to prepare for you? We need 5 tables and 32 paper plates. I've recorded your booking already. May I have your phone number? Of course. My phone number is 6770 6689. Thank you, Mr. Lee. Goodbye.

Happy Party Company Room Reservation Form Name: Mr. Andy Lee Phone number: 6770 6689 Booking Purpose: Chinese New Year Party Booking date & time: 2 nd February, 2017. (2/2/2017) 2: 30 pm - 6 pm. Number of guests: 19 people Things to prepare: 5 tables and 32 paper plates **Call back to confirm the room fee. **

Situation 9 Thanks for calling Happy Party Company. Mary Cheung speaking. Hello, I’m Ken Lam. I want to book a room for a birthday party. Sure. Mr. Lam, when do you need the room? On 21 st December, 2016. From 2 pm to 9 pm. How many people will join the party? We will have 68 people.

What do you want us to prepare for you? We need 133 cupcakes and 92 paper plates I've recorded your booking already. May I have your phone number? Of course. My phone number is 2809 3323. Thank you, Mr. Lee. Goodbye.

Happy Party Company Room Reservation Form Name: Mr. Ken Lam Phone number: 2809 3323 Booking Purpose: Birthday Party Booking date & time: 21 st December, 2016. (21/12/2016) 2 pm - 9 pm. Number of guests: 68 people Things to prepare: 133 cupcakes and 92 paper plates **Call back to confirm the room fee. **

Situation 10 Thanks for calling Happy Party Company. Mary Cheung speaking. Hello, I’m Ken Lam. I want to book a room for a Christmas party. Sure. Mr. Lam, when do you need the room? On 25 th December, 2016. From 9: 30 am to 9 pm. How many people will join the party? We will have 32 people.

What do you want us to prepare for you? We need 121 sausages and 5 Christmas trees. I've recorded your booking already. May I have your phone number? Of course. My phone number is 2332 0053. Thank you, Mr. Lam. Goodbye.

Happy Party Company Room Reservation Form Name: Mr. Ken Lam Phone number: 2809 3323 Booking Purpose: Christmas Party Booking date & time: 25 th December, 2016. (25/12/2016) 9: 30 am - 9 pm. Number of guests: 32 people Things to prepare: 121 sausages and 5 Chirstmas trees **Call back to confirm the room fee. **

Situation 11 Thanks for calling Happy Party Company. Mary Cheung speaking. Hello, I’m Ken Lam. I want to book a room for a New year party. Sure. Mr. Lam, when do you need the room? On 1 st January, 2017. From 2: 30 pm to 9 pm. How many people will join the party? We will have 38 people.

What do you want us to prepare for you? We need 38 paper plates and 113 balloons. I've recorded your booking already. May I have your phone number? Of course. My phone number is 2809 3323. Thank you, Mr. Lee. Goodbye.

Happy Party Company Room Reservation Form Name: Mr. Ken Lam Phone number: 2809 3323 Booking Purpose: New Year Party Booking date & time: 1 st January, 2017. (1/1/2017) 2: 30 pm - 9 pm. Number of guests: 38 people Things to prepare: 38 paper plates and 113 balloons **Call back to confirm the room fee. **

Make a room reservation

Round 1 �Student A : Asks questions (Receptionist) �Student B: Answers questions (Guest) Round 2 �Student B: Asks questions (Receptionist) �Student A : Answers questions (Guest)

What to do? Stand up 2. Talk 3. Finish 4. Sit down 1.

Receptionist Guest Thanks for calling _______Speaking. Hello, I’m ________. I want to book a room for a _______ party. Receptionist Sure. Mr. / Ms. ____, when do you need the room? Guest On _____. From _______to _____. How many people will join the party? We will have ______ people. What do you want us to prepare for you? We need ______ and ______. I’ve recorded your booking already. May I have your phone number? Of course. My phone number is ________. Receptionist Guest Receptionist Thank you Mr. /Ms. ____. Goodbye.

Funny Party Company Room Reservation Form Student A Name: Mr. Chris Chan Phone number: 2886 5028 Booking Purpose: New Year Party Booking date & time: 1 st January, 2017. (1/1/2017) 10: 30 am - 6 pm. Number of guests: 57 people Things to prepare: 13 tables and 121 balloons **Call back to confirm the room fee. **

Funny Party Company Room Reservation Form Student B Name: Mr. Chris Chan Phone number: 2930 8688 Booking Purpose: Birthday Party Booking date & time: 16 th December, 2016. (16/12/2017) 2: 15 pm - 6 pm. Number of guests: 27 people Things to prepare: 30 chairs and 112 cupcakes **Call back to confirm the room fee. **

What we have learnt today? �Use “WH-questions” to ask for information �Use “May” to ask for information �Tell telephone number, date, time and number of things

What you have to do tonight? �Put your listening book into your school bag