Telehealth Services Overview Blue Cross and Blue Shield
Telehealth Services Overview Blue Cross and Blue Shield of Nebraska is an Independent Licensee of the Blue Cross and Blue Shield Association.
Telehealth Services • 24/7/365 services by American Well starting January 1, 2016 • Member access to U. S. board certified, licensed and credentialed physicians for online health care encounters in the comfort of their home or workplace • Computer, tablet or phone access for common conditions • 99% of on-demand consults are via video conferencing (Web or mobile application) • Less than three minute average wait time to connect to a physician of choice • E-prescriptions to the patient’s preferred pharmacy* *Telehealth is available in most states, but some states do not allow telehealth consults or telehealth prescriptions. For more information, visit: info. americanwell. com/where-can-i-see-a-doctor-online. American Well is an independent company that provides telehealth services for Blue Cross and Blue Shield of Nebraska. Source: American Well data, 2015. BLUE CROSS AND BLUE SHIELD OF NEBRASKA 2
How Patients Use Telehealth Over 1, 200 distinct diagnoses made each year Common ailments include: • • • Sinus infection Cold Flu Fever Rashes • • • Abdominal pain Pinkeye Ear infections Migraines And more 60% of telehealth visits result in a prescription Source: American Well data, 2015. BLUE CROSS AND BLUE SHIELD OF NEBRASKA 3
Bringing Patients and Providers Together with Technology Mobile 60% Web Phone 39% 1% Source: American Well data, 2015. BLUE CROSS AND BLUE SHIELD OF NEBRASKA 4
Advantages of Telehealth • Dependable: 24/7/365 access • Affordable: Offers a lower cost health care solution for common conditions • Expanded Access: Provides an alternative to unnecessary, expensive emergency and urgent care facility services • Satisfaction: Meets employee demands for convenience in receiving care, saving 2 – 3 hours on average away from work • Reduced Medical Costs: Average of $140 savings per visit over the cost of physician office visits, urgent care and emergency room service Source: American Well data, 2015. BLUE CROSS AND BLUE SHIELD OF NEBRASKA 5
Average Savings Per Consult Nothing 10% Emergency Room 7% Urgent Care/Reta il 20% PCP 63% Source: American Well data, 2015. BLUE CROSS AND BLUE SHIELD OF NEBRASKA 6
Telehealth Consult Fee • [$___ copay for PPO plan] • [$39 per consult for high deductible HSA plans, subject to deductible/coinsurance /out-of-pocket maximum] 7
BCBSNE Member ID Cards BLUE CROSS AND BLUE SHIELD OF NEBRASKA 8
In Summary *Telehealth is available in most states, but some states do not allow telehealth consults or telehealth prescriptions. For more information, visit: info. americanwell. com/where-can-i-see-a-doctor-online. American Well is an independent company that provides telehealth services for Blue Cross and Blue Shield of Nebraska. BLUE CROSS AND BLUE SHIELD OF NEBRASKA 9
Questions? BLUE CROSS AND BLUE SHIELD OF NEBRASKA 10
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