Telehealth for NLU Undergraduates Thanks to the IL

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Telehealth for NLU Undergraduates Thanks to the IL Governor's Emergency Relief Fund Grant from

Telehealth for NLU Undergraduates Thanks to the IL Governor's Emergency Relief Fund Grant from IBHE Private and Confidential. Virtual Care Group, LLC powered by MDLIVE.

MEMBER FEATURES 24/7 access 365 days a year Live telephonic member support 24/7/365 Robust

MEMBER FEATURES 24/7 access 365 days a year Live telephonic member support 24/7/365 Robust provider selection Industry standard, validated assessments Available anywhere, from any device Automatic appointment reminders Web and mobile app available Over 250 languages including English, Spanish, Mandarin Chinese, and Cantonese Private and Confidential. Virtual Care Group, LLC powered by MDLIVE.

Available Services • Medical • Behavioral Health (Counseling) • Prescription Savings Program Private and

Available Services • Medical • Behavioral Health (Counseling) • Prescription Savings Program Private and Confidential. Virtual Care Group, LLC powered by MDLIVE.

VCG PROVIDERS • State licensed, board certified, and credentialed physicians. • Average 15 years

VCG PROVIDERS • State licensed, board certified, and credentialed physicians. • Average 15 years of practicing experience. • Specialized training in communication and diagnosing patients over the phone and through online video. • Nation’s largest network of board-certified physicians and therapists. • Adhere to highest quality standards and NCQA and URAC guidelines. 4 Private and Confidential. Virtual Care Group, LLC powered by MDLIVE.

MEDICAL HEALTH SERVICES We virtually connect your members with U. S. Board Certified Physicians

MEDICAL HEALTH SERVICES We virtually connect your members with U. S. Board Certified Physicians and state-licensed health providers to provide convenient care for non-emergency medical issues. Available Providers ● ● Internal Medicine Pediatrics Emergency Medicine Family Practice Medical Services ● ● ● Triage Diagnosis Treatment COVID-19 Symptoms Evaluation Prescribe Follow-up Treatment Plan Common Conditions ● ● ● ● Allergies Bronchitis Cold & Flu Ear Infections Pink Eye Respiratory Infections Sinus Problems Urinary Infections Private and Confidential. Virtual Care Group, LLC powered by MDLIVE.

BEHAVIORAL HEALTH SERVICES We virtually connect your members with Psychiatrists and licensed behavioral health

BEHAVIORAL HEALTH SERVICES We virtually connect your members with Psychiatrists and licensed behavioral health providers for ongoing therapeutic care to tackle their behavioral health concerns. Available Providers ● ● ● Psychiatrists Professional Counselors Marriage/Family Therapists Clinical Social Workers Psychologists Behavioral Services ● ● ● ● Diagnostic Assessment Ongoing Counseling e-Prescribing Ongoing Med Management Care Coordination BH HEDIS Measures Psychiatric Staffing Common Conditions ● ● ● Depression and anxiety Substance Use Child behavior Family counseling PTSD and Trauma Stress Private and Confidential. Virtual Care Group, LLC powered by MDLIVE.

SERVICE ACCESS Anytime, Anywhere, From Any Device Mobile App Web Portal Call Center for

SERVICE ACCESS Anytime, Anywhere, From Any Device Mobile App Web Portal Call Center for smartphones and tablets. for desktops and laptops. for regular phones Private and Confidential. Virtual Care Group, LLC powered by MDLIVE.

Rx SAVINGS PROGRAM Students save up to 85% on prescriptions with the Rx Savings

Rx SAVINGS PROGRAM Students save up to 85% on prescriptions with the Rx Savings Program. 100% of the proceeds from the Rx Savings Program are donated to your campus. We follow all best practices in prescription management. We maximize member convenience through e-prescribing. Our providers follow CDC guidelines for prescribing medicine. We DO NOT prescribe controlled substances or lifestyle drugs. Private and Confidential. Virtual Care Group, LLC powered by MDLIVE.

Student Eligibility Undergraduate Students Associate & Bachelors PACE Students Current students register for Winter

Student Eligibility Undergraduate Students Associate & Bachelors PACE Students Current students register for Winter by December 10 th for coverage through the break. Eligibility Upload 10 th of every month, daily during add/drop week Private and Confidential. Virtual Care Group, LLC powered by MDLIVE.

How it WORKS thevirtualcaregroup. com/nlu Private and Confidential. Virtual Care Group, LLC powered by

How it WORKS thevirtualcaregroup. com/nlu Private and Confidential. Virtual Care Group, LLC powered by MDLIVE.

Implementation & Impact • Timeline • Interface with enrollment and advising • Impacts on

Implementation & Impact • Timeline • Interface with enrollment and advising • Impacts on current services

TIMELINE Launch 11/16 Student Upload 10 th of every month and daily during add/drop

TIMELINE Launch 11/16 Student Upload 10 th of every month and daily during add/drop Student has access within 24 hours of upload Services provided via grant funds through September 2021

Marketing & Promotion Overview of Services with Advising & Enrollment EAB Text Portal link

Marketing & Promotion Overview of Services with Advising & Enrollment EAB Text Portal link Counseling & Wellness Website Community Announcement and social media Counseling & Wellness

Referring Students to Services • Graduate students may continue to use our external partner

Referring Students to Services • Graduate students may continue to use our external partner through Skylight Counseling Center at counseling@nl. edu • UGC students my contact Latania Franklin or Telehealth for mental health counseling • Tip: Directly refer student to website to activate their account and get connected to a provider in the 4 easy steps we’ve discussed Private and Confidential. Virtual Care Group, LLC. powered by MDLIVE

Questions about NLU’s partnership with Virtual Care? Contact studentengagement@nl. edu

Questions about NLU’s partnership with Virtual Care? Contact studentengagement@nl. edu

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