TELECOM CATALOG Telecommunications Class Training April 2014 Agenda

TELECOM CATALOG Telecommunications Class Training April 2014

Agenda • • Why Change? Billing Demos Cancel and Approve Emails and Attachments Hands-on Q&A Telecom Catalog Training 2

Questions? Save Q & A after presentation, please Telecom questions? Call 510 -664 -9000 • Customer Care Unit (CCU) for Telecom Catalog questions, option 1, 1 & 3 or • Email us at ccu@berkeley. edu Telecom Catalog Training 3

Why change? • Current system no longer supported by vendor & will be retired. Telecom Catalog Training 4

System Changes Telecom Catalog Training 5

Dates to Remember • April 17 – The last day to place voice orders • April 18 – May 5 – We will move your existing Voice orders – No NEW Voice orders – No restrictions on Data Network Orders • May 6 – Telecom Catalog goes LIVE for Voice orders Telecom Catalog Training 6

IST Billing Statements • IST Billing statements will only be viewed through BAIRS. • For access to BAIRS, please ask your MSO or department manager to assign you rights to view statements in BAIRS • http: //www. bai. berkeley. edu/BAIRS/index. htm • For more billing information refer to the IST Billing FAQ handout in your package. • For more information for on managing IST Services within the Telecom Catalog, please refer to the View IST Services handout in your folder. Telecom Catalog Training 7

Simplification of Roles For more information on managing permissions, please see the Manage IST Permissions handout in your package. New ROLES Create • Submit orders for approval X • View orders you submitted (Add only) Read Write X X (Add only) • View existing services X • Submit all orders, including funding and name changes, without someone else’s approval • Approve orders submitted by others • Manage authorizations Telecom Catalog Training 8

Approve/Reject Items List • My Approvals > Requested to go to an item’s approval page Telecom Catalog Training 9

Approving & Rejecting an Item • Via email Telecom Catalog Training 10

Approval Request Telecom Catalog Training 11

Approving an Item Telecom Catalog Training 12

Rejecting an Item Telecom Catalog Training 13

Shopping Cart Telecom Catalog • Work Order Number = Request (REQ) • Many items are possible in one request ⁻ order item = requested item (RITM) Telecom Catalog Training 14

Demos 1—Add Both Desktop Telephone and Line 2—Disconnect and Move https: //ucbtest. service-now. com Telecom Catalog Training 15

Add Other Voice Services • Find all other services such as 1 MB, fax line, alarm lines etc. under “Add Other Voice Services”. Telecom Catalog Training 16

Order Status Page Telecom Catalog Training 17

Order Status Page II Telecom Catalog Training 18

Attachments-floor plans, etc. Telecom Catalog Training 19

To Cancel an Ordered Item • Go to My Items > RITM Telecom Catalog Training 20

Additional Comments • Scroll down to additional comments & add your comment that you would like to cancel this item. • Press Save to update your comments. An email will be sent to the assigned CCU Rep for review. Telecom Catalog Training 21

View Emails in a RITM Navigate to … My Items > RITM# > Activity Telecom Catalog Training 22

Hands-on • Navigate to: https: //ucbtest. service-now. com • 1 -19900 -26375 -72 1. Add Both Desktop Telephone and Line > Place Your Order 2. Move > Add To Cart > Continue Shopping > Disconnect > Place Your Order Telecom Catalog Training 23

Q&A Telecom Catalog Training 24

Training & Support • Project Web Site: telcat. berkeley. edu • Production Web Site: tc. berkeley. edu -This site will be available after May 6 th • Knowledge Base -Pre-launch: https: //ucbtest. servicenow. com/ess/knowledge. do -May 6 th and after: https: //tc. berkeley. edu/ess/knowledge. do • email ccu@berkeley. edu Telecom Catalog Training 25

Feedback • Please fill out the feedback form for us. We appreciate your input. • Email ccu@berkelely. edu if suggestions occur later Telecom Catalog Training 26