Telecom Billing Topics To Be Covered Telecom Service

Telecom Billing

Topics To Be Covered • • • Telecom Service Order E 2 E Scenario Billing System Composition Billing Concepts Telecom Services Mediation's Role In Billing How services are Charged: Rating Discounts How services are Billed: Billing Payments, Collections and RA Retail, Wholesale, Interconnect, Roaming & MNC Billing Systems Convergence, interface, Expectations.

Telecom Service Order E 2 E Scenario

E 2 E Billing Level 1 Lesson Overview This course will give you an overview of the typical functionalities of billing systems. In this course you will learn about the various concepts related to billing and the role of billing in the overall telecom domain. You will also learn about the various concepts related to rating, billing, discounting and payments/dunning. www. prolearninghub. com

E 2 E Billing Level 1 Upon completion of this course, you will be able to: • • Explain Order to Payment: End-to-end scenario Explain typical functionalities of billing systems List down ingredients of a generic billing COTS product Describe Client side and Server side Explain Billing Concepts Describe the Customer, Account, Service, Charging models & Package Explain Rating, Billing, Discounting and Payment processing & Dunning steps Differentiate between • Retail Vs. Wholesale billing • Roaming Vs. Interconnect billing • Explain MNC billing • Describe the role of Mediation www. prolearninghub. com

E 2 E Billing Level 1 Let’s meet Ashok, who is looking for an IPTV connection for his phone. www. prolearninghub. com

E 2 E Billing Level 1 There are multiple telecom service providers offering this service. www. prolearninghub. com

E 2 E Billing Level 1 Ashok decides to go with Vodafone Service and calls up their service center. At the company’s service center, Ashok is greeted by Pooja, the Customer Service Representative (CSR). www. prolearninghub. com

E 2 E Billing Level 1 Hello, this is Pooja. How may I help you? Hello, I am Ashok. I am looking for a new IPTV connection. I would like to have it on or before 20 th December. www. prolearninghub. com

E 2 E Billing Level 1 Yes sure, I will provide you a list of various IPTV service plans that we offer. Please select a suitable plan for yourself. 1000 5000 10000 www. prolearninghub. com

E 2 E Billing Level 1 Today is 18 th December Your requested service will be activated by 20 th of December. Thank you! Ashok decides to go with the Gold 5000 plan 1000 5000 10000 www. prolearninghub. com

E 2 E Billing Level 1 Work Order Name: Ashok Sharma Address: 21 MG Road City: Pune Contact: Rushal Kumar Phone: (020) 27363589 Service: 1 P 1 V connection Service Plan: Gold 5000 Due Date: 20 th Dec. 2016 Bill Date: 21 st of each month www. prolearninghub. com

E 2 E Billing Level 1 Customer's Service is Provisioned and Activated. The Field Engineer configures network and connects necessary equipment, tests and updates the status of work order. www. prolearninghub. com

E 2 E Billing Level 1 Start Task A ? Task B Task D Task C And Multiple tasks are carried out in local sequence to activate the service. Task E Stop Or Task F www. prolearninghub. com

E 2 E Billing Level 1 Pooja informs Ashok, the customer, about the IPTV service activation. Hello Sir, your IPTV service has been activated from 20 th Dec as per your requirement. Have a nice day! That’s great! Thanks a lot! www. prolearninghub. com

E 2 E Billing Level 1 The customer starts using the IPTV service. IP Network Customer has already chosen a bill cycle during order capture. Bill date: 21 st of Month Bill Frequency: 1 Monthly Bill Cycle www. prolearninghub. com

E 2 E Billing Level 1 Customer gets an invoice/bill at the end of every bill cycle. Invoice Date: 21 st Jab 2017 Invoice Amount: Rs. 1435/Payment Due Date: 31 st Jan 09 Customer pays the bill by a payment method captured during Order. Cheque Cash www. prolearninghub. com

E 2 E Billing Level 1 Typical TELECO Stack Before we begin to study the Billing Systems, let’s first understand where the Billing System falls in the overall Our Focus Telecom Sector. BSS Order Handling System CRM OSS Service Provisioning Service Assurance OSS Network Activation System Fault Management System Billing System Performance Management System I N V E N T O R Y Customer MPLSVPN Service Vo. IP Services Network www. prolearninghub. com

E 2 E Billing Level 1 TELECOM Business Process The Telecom services Operational Model has the following components. Customer Facing Systems BSS OSS NMS Network Facing Systems www. prolearninghub. com

E 2 E Billing Level 1 Customer Facing Systems BSS OSS NMS Network Facing Systems Business Support Systems facilitate the relationship of service provider with their customers. BSS can be thought of as Customer-facing Systems or North Bound Systems in scope: Business Intelligence, Portal, CRM, Rating, Billing, Payments, Mediation Debt Management, Revenue Assurance, Fraud Management, Settlements. www. prolearninghub. com

E 2 E Billing Level 1 Customer Facing Systems BSS OSS NMS Network Operations Support Systems facilitate the operations of the communications carrier’s network. OSS can be thought of as Network-facing Systems or South Bound Systems in scope: Order Management, Provisioning, Activation, Inventory Management Network Facing Systems www. prolearninghub. com

E 2 E Billing Level 1 Customer Facing Systems BSS OSS NMS Network Systems in scope: Performance Management, Fault / Trouble Ticket Management, Network Design & Planning, Mediation Network Facing Systems www. prolearninghub. com

E 2 E Billing Level 1 Customer Facing Systems BSS OSS NMS Network Systems in scope: PSTN, GSM. GPRS, Wi-Fi, Wi-Max, DSL, IDSN, Cable, Satellite, CDMA, 3 G, 4 G etc. Network Facing Systems www. prolearninghub. com