Tele Cities Network of Digital Cities Tele Cities

Tele. Cities – Network of Digital Cities Tele. Cities – Digital Cities Network Vienna – A Tele. Cities e. City June 2002 Ingrid Götzl City of Vienna Ingrid Götzl, Tele. Cities & Vienna Ljubljana Tele. Cities President

Tele. Cities – Network of Digital Cities Aims of Cities´ Governments Quality, Scope and Efficiency of Governance, Learning and Doing Business Quality of Life, Empowerment and Participatory Opportunities for All Groups of Society Economic Competitiveness for Citizens and SME´s June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities´ Gauge for e. Quality • ICT Infrastructure • ICT Applications in Public Sector • e. Security • e. Business into Administration • e. Literacy June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities Tele. Cities Member Cities are. . . • Primary Promotors of Well-Being and Health for their Citizens • Fit for Change and Adaptation Processes • Relying on ICT to Meet Their Manifold Obligations • Cooperating Transnationally in Reality and Virtually . . . e. Cities June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities Above all … “Co-operation and Digital Inclusion“ is the Basis for Promoting a City on the Way to Knowledge Society. June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities Tele. Cities Major Challenge e. Citizenship By 2010, e. Citizenship and associated new forms of Urban Governance will be ensured for all, in all (then) EU countries, at all levels. June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities Tele. Cities … the Most Comprehensive ICT Platform for Urban Development in the EU – an Indispensable Stepping-Stone for the EU on the Way to a Universal Information Society June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities e. Vienna June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities Vienna - Facts & Figures è 1. 7 è 70 Mio. Inhabitants 000 City Administration Staff è 9. 5 Bill. EUR Budget è 100+Departments è 250 000 City-owned Appartments è 400+ Schools è 50+ Swimming/Indoor Pools è 50+ Public Libraries Ljubljana

Tele. Cities – Network of Digital Cities Vienna - Facts & Figures Public Health è 26 Hospitals & Homes for the Aged è 15 000 Hospital Beds è 28 000 Staff è 2. 2 Bill. EUR Budget Ljubljana

Tele. Cities – Network of Digital Cities “Decisive are the needs, the wishes and the expectations of the citizens how they feel about the results of the City Administration and how they assess and accept the outcome. ” Vienna Chief Executive Dr. Ernst Theimer Ljubljana

Tele. Cities – Network of Digital Cities Strategic Objectives of the City of Vienna Citizen Satisfaction Business Location Promotion Economic Efficiency Ljubljana

Tele. Cities – Network of Digital Cities The Next Generation. . . Development of Internet Use Youth (14 – 19 yrs. ) since 1997 June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities e. Government The Chances. . . • to offer Quick and Competent Services to Citizens with Easy and Simple Access • to make Citizens feel not only Very Well Administrated but also Well Informed and Involved • to make PA and Politics more Transparent and Accessible Ljubljana

Tele. Cities – Network of Digital Cities Critical Success Factors üRessources üOrganisation üAwareness üTrust Ljubljana

Tele. Cities – Network of Digital Cities Ressources • e. Government = New Product/New Channel • New Product = Need for Investment • ROI depends on Investment Efficiency Usage June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities Organisation • Deep Re-engineering of Processes of Administration • now made possible by extensive Use of ICT • in order to Make Full Use of Organizational Potential of ICT • Need of Motivation, Training, Supporting Measures e. Gov – an Organisational Challenge ! Ljubljana

Tele. Cities – Network of Digital Cities Awareness Know-How - about What? • Make a Business Case “e. Government” • with huge External and • Internal Marketing & PR Measures • to Promote the Product and its Customer Value June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities e. Government Vision • Life Episode Target and Customer Care instead of Department Orientation and Competence Distribution • Digital Include instead of Digital Divide • e. G 7 x 24 instead of Office Hours • No More Demarcation of Space, Time, Organization for Public Administration • e. Vienna – e. Austria – e. Europe Ljubljana

Tele. Cities – Network of Digital Cities e. Government Prime Principle • Services to be made Available to All on the Principle of Equality • as an Additional Way of Interaction between Citizen and Administration • under Observance of Legal Requirements Ljubljana

Tele. Cities – Network of Digital Cities Prerequisites (I) • Access to Information via Data Base • Knowledge Management • Data Warehouse • Data Mining • Secure Data Transfer • Workflow • Authentification and Identification Systems June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities Prerequisites (II) • Restructuring of Tasks • Transformation into Business Processes • Defined Organisational Links • Less Interfaces • Technological and Organisational Interoperability without Media Rupture • Convergence of Horizontal and Vertical Organisation June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities Prerequisites (III) • Expert Employees • Knowledge on and Use of Ressources • Virtual Teams • Empowerment and Self Responsibility • Management by Objectives • Management by Trust June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities Lessons Learned • Complete Customer View • High-Level Promotor • Life Situation Promotors • Start and Grow June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities e. Government • Start, but Think! • Not all necessary prerequisites available • Some legal restrictions still to be lifted Think – but START! Ljubljana

Tele. Cities – Network of Digital Cities The ability to communicate is a human quality, which becomes the more indispensable the better the technical connections are. June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana

Tele. Cities – Network of Digital Cities Tele. Cities www. telecities. org telecities@eurocities. be Brussels, Belgium Tele. Cities President City Of Vienna www. wien. at Ingrid Goetzl ged@mdi. magwien. gv. at June 2002 Ingrid Götzl, Tele. Cities & Vienna Ljubljana