Technology Solutions CenterJuniata College doing more with less

Technology Solutions Center@Juniata College. . . doing more with less Copyright Ray Chambers and Dennis Johnson, 2003. This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the authors. © Ray Chambers and Dennis Johnson, 2003

Technology Solutions Center@Juniata College. . . doing more with less Denny Johnson & Ray Chambers Juniata College January 15, 2003 Educause Mid Atlantic Regional Conference © Ray Chambers and Dennis Johnson, 2003

Objectives • Describe Juniata • Identify organizational issues • Describe the Technology Solutions Center © Ray Chambers and Dennis Johnson, 2003

Juniata is. . . • • • Liberal Arts Rural >1300 FTE students ~ 450 faculty (100) and staff (350) Large number of local students Large number of 1 st generation students © Ray Chambers and Dennis Johnson, 2003

Infrastructure@Juniata. edu • • • 1, 750 network ports port-per-pillow (1, 000 ports) 4 data T-1’s (1 dedicated to the IT floor) 1 long distance T-1 fiber to every campus building wireless 643 faculty, staff and lab workstations 2 video conferencing rooms campus cable © Ray Chambers and Dennis Johnson, 2003

Technology in Academics • 11 public access labs w/215 high end workstations - a 6: 1 ratio • Classrooms Ø 95% LCD/TV Ø 70% DVD Ø 10% smartboards • 100% faculty use electronic tools • Students required to complete IA • Yahoo most wired list © Ray Chambers and Dennis Johnson, 2003

Juniata students. . . • • • 7 years using a computer 6 years - word processor 2. 7 years - spread sheets 3. 9 years - e-mail 4. 4 years WWW Source: survey of 306 incoming freshmen, class of ‘ 07 © Ray Chambers and Dennis Johnson, 2003

Juniata students. . . • • • 97% have a computer at home 81% plan to bring a computer to campus 93% have internet access at home 41% have used on-line library matrial 28% have a home page on the WWW Source: survey of 306 incoming freshmen, class of ‘ 07 © Ray Chambers and Dennis Johnson, 2003

Organization Computer and Network Support Teaching and Learning Center TLT Admin Info Systems AIS CNS • Training • Web development • Faculty support • AV/classroom mgt • End-user support • Network management • Telecommunications • Server management © Ray Chambers and Dennis Johnson, 2003 • ERP • Intranet • Admin servers • Data base management

Organiztional Issues Ø Communication - lacked information Ø Budget - lacked prioritization Ø Staffing - lacked training Ø Service - lacked customer focus © Ray Chambers and Dennis Johnson, 2003

Strategic Issues • How is technology being used - how can we leverage technology to Ø Increase organizational effectiveness Ø Enhance faculty/teaching effectiveness • Where is technology going Ø How do we maintain the investment Ø How do we shape IT expectations Ø What’s the next “killer app” and how will it affect Juniata © Ray Chambers and Dennis Johnson, 2003

IT Resources – 2 Distinct Areas Administrative • Staff – FTE’s and students • Network • Databases – student, HR, etc… • HELP Desk • Teaching & Learning Technology Center (TLT) - Faculty/Staff support & training • Others? © Ray Chambers and Dennis Johnson, 2003 Academic • IT Department – Faculty – Students – Curriculum • IT integration with other departments • Others?

Are we structured to get there? Is there or can there be a small school advantage…!? !? ! © Ray Chambers and Dennis Johnson, 2003

Where to Start…. • Inventory your resources – Academic IT – Administrative IT • Find points to leverage each other © Ray Chambers and Dennis Johnson, 2003

The Plan/Approach • Reorg. Administrative IT • Create a campus-wide Technology Solutions Center (from TLT model) • Find places to merge into academic departments • Drop barriers © Ray Chambers and Dennis Johnson, 2003

Technology Solutions Center Provost CIO TSC Director Faculty Assoc. Director (1 FTE) Training Coordinator Student Managers & Technicians © Ray Chambers and Dennis Johnson, 2003 Director CTS Server Manager PC Techs & HELP Desk Mgr. Network Manager

TSC Mission Assist in identifying, designing, and implementing technological solutions to enhance the educational process at Juniata College…. . CIO Director Solutions Center (Faculty) Director Campus Technology Systems Associate Director & Managers © Ray Chambers and Dennis Johnson, 2003

The Model • Student run…. • Multiple components – – – Multi-media (i. e. digital video, flash, web, etc…. ) GIS Technology test bed Training Many others… • ………Finding Solutions in Education! © Ray Chambers and Dennis Johnson, 2003

2002 -2003 Actions/Goals Tangibles: • Test and assist in installing XP Operating System • Test and assist in installing XP Office software • Develop Solutions Center web page as single entry point for campus technology asst. • Hire new Associate Director(s) • Install new course management system (CMS) - Blackboard • Assist with technology integration at Raystown Field Station • Assist in technology integration of VLCS • Implement new training plan • Assist with 200+ workstation deployments • !!!! © Ray Chambers and Dennis Johnson, 2003

2002 -2003 Actions/Goals Non-tangibles: • Increase community • Integrate with Academic Departments • Develop metrics for technology use • Increase CMS usage to support 24 -7 learning model • Increase multi-media use and equipment inventory • Increase usage of campus cable system • Development replacement/maintenance strategy for campus technologies • And there’s always more…… © Ray Chambers and Dennis Johnson, 2003

Typical Implementation TSC team leaders implement test plan & move forward Typical “build” is recommended – PC techs begin installation The results are: “Issues” are researched by TSC techs. • Responsibility © Ray Chambers and Dennis Johnson, 2003 • Problem based learning • A product is delivered!

XP Images Developed and implemented Database for online help Software licensing/metering issues Web Interface to On Line Help Database QTVR Permanent Machine Implementation Database for Hardware/Software on campus MAC Support - Imaging Photoshop 7 purchase and implementation What do we need to Spend for IT annually? Dreamweaver MX Upgrade Governors School - PSU - Currents Project Physics Phun Night Project Baker Sound System Implementation QTVR Testing and Documentation NITLE Support Quicktime streaming QTVR for IT Specifying Mobile unit for campus wide audio/video QTVR for Other VLSC Support Image database Digital Equipment Management System On-Line Application IT Website Blackboard Transaction System Datatel Training Desktop/Lab/Printer Replacement Strategy Blackboard Training and Implementation Extre. Media Future Plans XP Transition Training Database for Community Training Develop Campus Wide Training Plan Chamber of Commerce Requests Overall Training Strategy Library Computer and Lab Plan Pinnacle System Implementation IA Module Faculty Meeting Presentation Fall Staffing International Courses Project PEC Project © Ray Chambers and Dennis Johnson, 2003 Language in Motion Project

TSC - Structure Faculty Director Academic Community Assoc. Director Solution Center Student Tech. Leaders Faculty Lead Labs: Tech Test Bed Lab. Graphics/ Multimedia ERP & GIS Trainer Network (student) Web Dev. App. Spec. & & Trainer Training Coord. Tech. Project Mgr. PC Tech. Help Desk Etc… © Ray Chambers and Dennis Johnson, 2003 Student Techs.

TSC – Director • Faculty Director Description: Academic • IT Integration – Academic/Institutional Community • Vision/Mission Focused Assoc. Director • RFS Coordination • External Functions • Institutional Solutions • ……. Solution Center Student Tech. Leaders Faculty Lead Labs: Tech Test Bed Lab. Graphics/ Multimedia ERP & GIS Trainer Network (student) Web Dev. App. Spec. & & Trainer Training Coord. Tech. Project Mgr. PC Tech. Help Desk Etc… © Ray Chambers and Dennis Johnson, 2003 Student Techs.

TSC – Assoc. Director Faculty Director Academic Community Assoc. Director Description: • Day-to-day operations of the Solutions Center • IT Professional – “NO FEAR” - Project management, multiple technologies (database, networks, PC, MAC, GIS, web, etc…) Solution Center Student Tech. Leaders • Will “ok” all software/hardware purchases. Faculty Lead Labs: Tech Test Bed Lab. Graphics/ Multimedia ERP & GIS Trainer Network (student) Web Dev. App. Spec. & & Trainer Training Coord. • Oversee training & do. Tech. some training Project • Oversee campus labs. Mgr. PC Tech. Help Desk Etc… © Ray Chambers and Dennis Johnson, 2003 Student Techs.

TSC - Training Faculty Director Academic Community Assoc. Director Solution Center Student Tech. Leaders Faculty Lead Labs: Tech Test Bed Lab. Graphics/ Multimedia ERP & GIS Trainer Network (student) Web Dev. App. Spec. & & Trainer Training Coord. Tech. Project Mgr. PC Tech. Help Desk Etc… © Ray Chambers and Dennis Johnson, 2003 Student Techs.

TSC – Daily Issues Faculty Director Academic Community Assoc. Director Key… Identify faculty “leaders” Solution Center Student Tech. Leaders Faculty Lead Labs: Tech Test Bed Lab. Graphics/ Multimedia ERP & GIS Trainer Network (student) Web Dev. App. Spec. & & Trainer Training Coord. Tech. Project Mgr. PC Tech. Help Desk Etc… © Ray Chambers and Dennis Johnson, 2003 Student Techs.

TSC – Academic Integration Faculty Director Academic Community Assoc. Director Solution Center Student Tech. Leaders Faculty Lead Labs: Tech Test Bed Lab. Graphics/ Multimedia ERP & GIS Trainer Network (student) Web Dev. App. Spec. & & Trainer Training Coord. Tech. Project Mgr. PC Tech. Help Desk Etc… © Ray Chambers and Dennis Johnson, 2003 Student Techs.

TSC – Institutional Solutions Faculty Director Other Interested/Associated Faculty/Staff Academic Community Assoc. Director IT Faculty I 4 I Students IT Dept. Program IT Interns Others? Solution Center Student Tech. Leaders Faculty Lead Labs: Tech Test Bed Lab. Graphics/ Multimedia ERP & GIS Trainer Network (student) Web Dev. App. Spec. & & Trainer Training Coord. Tech. Project Mgr. PC Tech. Help Desk Etc… © Ray Chambers and Dennis Johnson, 2003 Student Techs.

TSC Projects • • • Keyserver Web-based Scheduler Shared File Indexing System Track-it & Computer Inventory Blackboard CMS Blackboard Transaction Sys. Datatel Documentation & Conversion CPS Cont. Ed. – e. Xtreme Media Camp, Cert. Courses © Ray Chambers and Dennis Johnson, 2003

Key Activities & Lessons Learned • • GREAT Assoc. Director – 15 yrs Industry Faculty Tech. Reps Student Run Model IT Wing Not “customers” – “partner” Academic integration – Faculty Director Tech. Futures Committee © Ray Chambers and Dennis Johnson, 2003