Technical Metamorphosis by Design Maaike Oldemans Technical Services

Technical Metamorphosis by Design Maaike Oldemans – Technical Services Librarian Jennifer Kronenbitter- Associate Director of Libraries

SUNY Cortland • Established in 1868 • Location: Cortland, N. Y. • Public university, member of the State University of New York (SUNY) • Residential college with 50 percent of undergraduate students living on campus • 6, 900 students (6, 304 undergraduate, 596 graduate)

Information Resources Administrative Computing Campus Technology Services Information Resources Library Networking & Telecommunications System Administration & Web services

Memorial Library Departments in Memorial Library The Help Center Information Resources Advisement & Transition Assistive Technology & Test Administration Services

Memorial Library Vision Memorial Library is an integral part of the SUNY Cortland academic community and supports the vision of diverse learning experiences by expanding the classroom experience with information, resources, technology and assistance in community oriented spaces. Mission The mission of Memorial Library is to foster individual and collaborative research, learning, teaching, and scholarly creation, to enable our college community members to navigate the worlds of information and knowledge.

Technical Services "Library operations concerned with the acquisition, organization (bibliographic control), physical processing, and maintenance of library collections, as opposed to the delivery of public services. Technical processing is performed "behind the scenes, " usually in a technical services department. "(Reitz, 1996). Technical Services Processes "Ordering and claiming, cataloguing and classification; serials control; database and catalogue maintenance; marking of processed materials; shelving, housing and retrieval; binding and preservation; and budgeting and planning for these activities. ” (Gorman, 1998).

Departments Then @ Memorial Library • Bibliographic Services • Acquisition, cataloging • Collection Support Services • Periodicals, Media, ILL, Stack Management, Binding • Archives • Circulation - Reserves • Library Systems

Changes in Bibliographic Services • Technological Advances • Processing online • Electronic resources • Interlibrary Loan • Budget cuts • Retirements • Natural progression • Unfilled positions

Changes in Library Services Technological Advances • ILL processes more efficient • Online journals • Databases Help Center - single service point • Circulation Help • Design Help • Research Help • Tech Help

Change Management • • • Envision our future organization structure Diagnosing our current organization structure Determining what is needed to move to what we would like Identify the stakeholders Identify steps to assure the change occurs and lasts

Our Future Organizational Structure Vision of the Library Supports the vision of diverse learning experiences by expanding the classroom experience with information, resources, technology and assistance in community oriented spaces. • Improve communication between different departments to ensure patron's access to collection. • Make processes more efficient to benefit users.

Diagnosing our Organization Structure • Functionality of the different departments • Bibliographic Services • Collection Support Services – ILL, Stack Management, Binding • Circulation – Reserves • Preventing Silos • Housed in different areas • Different supervisors

Determining Needs • Workflow improvement • Reassignment of staff • New environment to improve efficiency

Identify the Stakeholders • Current staff and supervisors • Library Director • Associate Provost of Information Resources

Identify Steps • Adjust physical environment • Merge staff in Collection Support Services & Bibliographic Services • Blend different cultures • Workflows • Transition of staff to different tasks • Rename department

Technical Services Today • 9 cubicles • 3 offices

Technical Services Today • • • Systems Acquisition Cataloging ILL Archives • • • Conservation Stack Management Periodicals Electronic Resources Reserves (back to Circulation)

Goals • Balance traditional library services and emerging technologies to best serve the needs of students, faculty, staff, and community. • Collaboration with all departments within the library to ensure the seamless integration of services along with smooth communication. • Continue to develop standards for cataloging, acquisitions and preservation of materials across the unit to include streamlined workflows. • Increase reliance on and establishment of collaborative work across the library.

Challenges and Opportunities • • • Cross training of staff across previously disconnected areas Understanding how the processes interconnect Staff Technical Services bi-weekly meetings Building Continual assessment of workflow

Lessons Learned • People are key to a successful change, not technology. • "Technical Services need to continually examine what they are doing, what they need and how they do it". (Calhoun, 2003)

Bibliography • Calhoun, K. (2003). Technology, productivity and change in library technical services. Library Collections, Acquisitions And Technical Services, • Gorman, M. (1998). Technical services today and tomorrow. Englewood (Colorado: Libraries Unlimited. • Reitz, J. M. , Western Connecticut State University. , & Libraries Unlimited, Inc. (1996). Online dictionary for library and information science: ODLIS. Westport, Conn. : Libraries Unlimited.

Questions Maaike. Oldemans@Cortland. edu Jennifer. Kronenbitter@Cortland. edu