Technical Details This report contains data collected from

Technical Details This report contains data collected from patients aged 16+ registered with a GP practice in England. The charts produced in this Power. Point can be resized and reformatted to meet your needs. The data is available behind the charts should you wish to change the chart type. Data are weighted by age and gender to reflect the population of eligible patients within each practice and CCG. See the GP Patient Survey website for further information about weighting. Results An asterisk (*) indicates a base size of fewer than 10. Where a percentage is below 0. 5% it will be displayed as 0%. Where percentages do not sum to 100, or individual responses do not sum-up to the combined response, this may be due to respondents being able to select multiple responses, computer rounding or the exclusion of ‘don’t know’/ not stated. Where any response is excluded from the combined response, this will be specified. More information For more information about the survey please see the: GP Patient Survey website FAQ. 1 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 1. Generally, how easy is it to get through to someone at your GP practice on the phone? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 99 100 99 % 80 2018 60 2019 40 20 1 1 0 Easy Not easy Base: All patients excluding haven't tried Easy = Very easy + Fairly easy. Not easy = Not very easy + Not at all easy Unweighted Base: 2018 (115), 2019 (126) Weighted Base: 2018 (28), 2019 (27) Excluding those who said "Haven’t tried" (weighted): 2018 (0), 2019 (1) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 2 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 2. How helpful do you find the receptionists at your GP practice? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 97 95 100 % 80 2018 60 2019 40 20 5 3 0 Helpful Not helpful Base: All patients excluding don't know Helpful = Very helpful + Fairly helpful. Not helpful = Not very helpful + Not at all helpful Unweighted Base: 2018 (117), 2019 (123) Weighted Base: 2018 (28), 2019 (26) Excluding those who said "Don’t know" (weighted): 2018 (0), 2019 (1) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 3 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 3. In the past 12 months, have you booked general practice appointments in any of the following ways? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 90 77 80 73 70 59 % 60 50 47 2018 40 2019 30 20 13 10 0 0 In person By phone 5 2 0 By automated telephone booking Unweighted Base: 2018 (115), 2019 (125) Weighted Base: 2018 (27), 2019 (27) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 4 18 -042228 -01 Version 1 | Public 10 1 Online including on an app Via another route, such as NHS 111 Base: All patients © Ipsos MORI 5 Doesn’t apply / none of these

Showing full results - Q 4. As far as you know, which of the following online services does your GP practice offer? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 70 59 60 50 % 50 40 40 35 30 33 2018 22 2019 20 20 14 10 5 4 0 Booking appointments online Ordering repeat prescriptions online Accessing my medical records online Base: All patients Unweighted Base: 2018 (113), 2019 (126) Weighted Base: 2018 (27), 2019 (27) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 5 © Ipsos MORI 18 -042228 -01 Version 1 | Public None of these Don’t know

Showing full results - Q 5. Which of the following general practice online services have you used in the past 12 months? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 92 90 88 80 70 % 60 50 2018 40 2019 30 20 10 7 8 3 7 5 1 0 Booking appointments online Ordering repeat prescriptions online Accessing my medical records online Base: All patients Unweighted Base: 2018 (115), 2019 (126) Weighted Base: 2018 (28), 2019 (27) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 6 © Ipsos MORI 18 -042228 -01 Version 1 | Public None of these

Showing summary results - Q 6. How easy is it to use your GP practice’s website to look for information or access services? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 98 100 88 % 80 2018 60 2019 40 20 12 2 0 Easy Not easy Base: All patients excluding haven't tried Easy = Very easy + Fairly easy. Not easy = Not very easy + Not at all easy Unweighted Base: 2018 (20), 2019 (32) Weighted Base: 2018 (6), 2019 (8) Excluding those who said "Haven’t tried" (weighted): 2018 (21), 2019 (20) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 7 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 7. As far as you are aware, what general practice appointment times are available to you? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 90 85 80 73 70 % 60 50 2018 40 27 30 16 20 10 3 13 13 3 1 2 0 Before 8 am on at least one Weekdays between 8 am After 6. 30 pm on a weekday and 6. 30 pm Base: All patients Unweighted Base: 2018 (114), 2019 (124) Weighted Base: 2018 (27), 2019 (27) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 8 © Ipsos MORI 18 -042228 -01 Version 1 | Public On a Saturday 2 0 On a Sunday Don’t know 2019

Showing summary results - Q 8. How satisfied are you with the general practice appointment times that are available to you? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 95 90 84 80 70 % 60 50 2018 40 2019 30 20 6 10 2 0 Satisfied Dissatisfied Base: All patients excluding not sure Satisfied = Very satisfied + Fairly satifsied. Dissatisfied = Fairly dissatisfied + Very dissatisfied Unweighted Base: 2018 (115), 2019 (123) Weighted Base: 2018 (27), 2019 (27) Excluding those who said "I’m not sure when I can get an appointment" (weighted): 2018 (0), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 9 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 9. Is there a particular GP you usually prefer to see or speak to? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 60 54 53 50 47 46 % 40 2018 30 2019 20 10 0 Yes No Base: All patients excluding those with only one GP in GP practice Yes = Yes, for all + Yes for some Unweighted Base: 2018 (97), 2019 (111) Weighted Base: 2018 (24), 2019 (24) Excluding those who said "There is usually one GP in my GP practice" (weighted): 2018 (4), 2019 (3) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 10 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 10. How often do you see or speak to your preferred GP when you would like to? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 89 90 89 80 70 % 60 50 2018 40 2019 30 20 10 0 Always or almost always/A lot of the time Base: All patients who have a GP they prefer to see or speak to, excluding have not tried Unweighted Base: 2018 (53), 2019 (57) Weighted Base: 2018 (12), 2019 (13) Excluding those who said "I have not tried" (weighted): 2018 (0), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 11 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 11. When did you last try to make a general practice appointment, either for yourself or for someone else? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 80 75 73 70 60 % 50 2018 40 2019 30 24 20 20 10 0 Last 6 months More than 6 months ago Base: All patients excluding don't know Last 6 months = In the past 3 months + Between 3 and 6 months ago. More than 6 months ago = Between 6 and 12 months ago + More than 12 months ago Unweighted Base: 2018 (111), 2019 (125) Weighted Base: 2018 (26), 2019 (27) Excluding those who said "Don’t know" (weighted): 2018 (1), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 12 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 12. Who was this appointment for? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 90 87 83 80 70 % 60 50 2018 40 2019 30 20 9 10 6 1 2 7 5 0 Me A child under 16 An adult aged 16 or over who I am a carer Another adult aged 16 or over (including for family members) Base: All patients excluding those who have not tried to make an appointment since being registered Unweighted Base: 2018 (106), 2019 (112) Weighted Base: 2018 (26), 2019 (25) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 13 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 13. How concerned were you at the time about your health, or the health of the person you were making this appointment for? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 70 62 60 50 % 50 50 38 40 2018 30 2019 20 10 0 Concerned Not concerned Base: All patients excluding those who have not tried to make an appointment since being registered, excluding can't remember Concerned = Very concerned + Fairly concerned. Not concerned = Not very concerned + Not at all concerned Unweighted Base: 2018 (103), 2019 (120) Weighted Base: 2018 (25), 2019 (26) Excluding those who said "Can’t remember" (weighted): 2018 (1), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 14 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 14. Before you tried to get this appointment, did you do any of the following? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 60 48 50 50 % 40 30 27 29 26 21 20 20 6 10 5 0 0 I looked for information online Spoke to a pharmacist 5 1 Tried to treat myself / Called an NHS the person I was helpline, such as making this NHS 111 appointment for (for example with medication) 16 5 4 Went to or contacted another NHS service Asked for advice from a friend or family member 2018 2 Tried to get I did not try to get information or advice elsewhere (from a non-NHS service) Base: All patients excluding those who have not tried to make an appointment since being registered Due to the large number of answer codes, it may be easier to view this data by switching to table view or using the excel download at the top of this page Unweighted Base: 2018 (105), 2019 (114) Weighted Base: 2018 (26), 2019 (24) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 15 © Ipsos MORI 18 -042228 -01 Version 1 | Public 2019

Showing full results - Q 15. When would you have liked this appointment to be? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 35 30 30 28 25 25 % 28 27 21 20 2018 14 15 2019 11 9 10 5 3 4 1 0 On the same day On the next day A few days later A week or more later Base: All patients excluding those who have not tried to make an appointment since being registered Unweighted Base: 2018 (109), 2019 (120) Weighted Base: 2018 (26), 2019 (26) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 16 © Ipsos MORI 18 -042228 -01 Version 1 | Public I didn’t have a specific day in mind Can’t remember

Showing summary results - Q 16. On this occasion, were you offered a choice of appointment? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 92 87 90 80 70 % 60 50 2018 40 2019 30 20 13 8 10 0 I was offered a choice Not offered a choice Base: All patients excluding those who have not tried to make an appointment since being registered, excluding can't remember and doesn't apply Offered a choice = choice of place or time/day or healthcare professional Unweighted Base: 2018 (73), 2019 (89) Weighted Base: 2018 (18), 2019 (19) Excluding those who said "Can’t remember" or "Doesn’t apply" (weighted): 2018 (8), 2019 (6) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 17 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 17. Were you satisfied with the type of appointment (or appointments) you were offered? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 96 100 93 % 80 2018 60 2019 40 20 7 4 0 Satisfied Dissatisfied Base: All patients excluding those who have not tried to make an appointment since being registered Satisfied = Yes, and I accepted an appointment. Dissatisfied = No, but I still took an appointment + No, and I did not take an appointment Unweighted Base: 2018 (109), 2019 (115) Weighted Base: 2018 (26), 2019 (25) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 18 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 18. If you did not take any appointments you were offered, why was that? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data *Some of the data below has been suppressed due to low base sizes 1. 2 1 % 0. 8 0. 6 0. 4 0. 2 2018 0 There weren’t The appointment I couldn’t book There weren’t The appointment. I couldn’t see my There weren’t The type of Another reason any was at too short wasn’t soon ahead at my GP any was too far away preferred GP any appointment I appointments notice enough practice appointments at / too difficult to appointments wanted was not available for the place I get to with the available time or day I wanted healthcare wanted professional I wanted 2019 Base: All patients who did not take an appointment offered (excluding those who have not tried to make an appointment since being registered) Due to the large number of answer codes, it may be easier to view this data by switching to table view or using the excel download at the top of this page Unweighted Base: 2018 (1), 2019 (3) Weighted Base: 2018 (0), 2019 (1) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 19 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 19. What did you do when you did not take the appointment you were offered? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data *Some of the data below has been suppressed due to low base sizes 1. 2 1 % 0. 8 0. 6 2018 0. 4 2019 0. 2 0 Got an Called an NHS appointment for a helpline, such as different day NHS 111 Went to A&E Spoke to a pharmacist Went to or Decided to contact Looked for Spoke to a friend Didn’t see or contacted another my practice information online or family member speak to anyone NHS service another time Base: All patients who did not take an appointment offered (excluding those who have not tried to make an appointment since being registered) Unweighted Base: 2018 (0), 2019 (3) Weighted Base: 2018 (0), 2019 (1) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 20 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 20. What type of appointment did you get? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 94 94 90 80 70 % 60 50 2018 40 2019 30 20 10 3 4 2 1 0 to speak to someone on the phone to see someone at my GP practice to see someone at another general practice location Base: All patients who accepted an appointment Unweighted Base: 2018 (97), 2019 (99) Weighted Base: 2018 (24), 2019 (21) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 21 © Ipsos MORI 18 -042228 -01 Version 1 | Public 0 0 to speak to someone online, for example on a video call 3 0 for a home visit

Showing full results - Q 21. How long after initially trying to book the appointment did the appointment take place? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 50 46 45 42 40 35 30 % 30 25 2018 23 2019 20 13 15 13 14 9 8 10 3 5 0 On the same day On the next day A few days later Base: All patients who accepted an appointment Unweighted Base: 2018 (99), 2019 (104) Weighted Base: 2018 (24), 2019 (22) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 22 © Ipsos MORI 18 -042228 -01 Version 1 | Public A week or more later Can’t remember

Showing summary results - Q 22. Overall, how would you describe your experience of making an appointment? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 100 96 94 % 80 2018 60 2019 40 20 3 2 0 Good Poor Base: All patients excluding those who have not tried to make an appointment since being registered Good = Very good + Fairly good. Poor = Fairly poor + Very poor Unweighted Base: 2018 (103), 2019 (113) Weighted Base: 2018 (25), 2019 (25) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 23 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 23. When was your last general practice appointment? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 90 81 80 74 70 % 60 50 2018 40 2019 26 30 19 20 10 0 Last 6 months More than 6 months ago Base: All patients Last 6 months = In the past 3 months + Between 3 and 6 months ago. More than 6 months ago = Between 6 and 12 months ago + More than 12 months ago Unweighted Base: 2018 (111), 2019 (125) Weighted Base: 2018 (26), 2019 (27) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 24 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 24. Who was your last general practice appointment with? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 80 73 70 64 60 % 50 40 2018 33 27 30 2019 20 10 0 0 A GP A nurse 0 0 A general practice pharmacist A mental health professional Base: All patients who had an appointment in the last 12 months Unweighted Base: 2018 (109), 2019 (117) Weighted Base: 2018 (26), 2019 (25) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 25 © Ipsos MORI 18 -042228 -01 Version 1 | Public 0 1 1 Another healthcare professional 0 3 Don’t know / not sure who I saw

Showing summary results - Q 25. How long after your appointment time did you wait to see or speak to a healthcare professional? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 86 90 85 80 70 % 60 50 2018 40 2019 30 20 15 14 10 0 15 minutes or less More than 15 minutes Base: All patients who had an appointment in the last 12 months, excluding can't remember and I didn't have an appointment at a set time 15 minutes or less = 5 minutes or less + Between 5 and 15 minutes. More than 15 minutes = 15 to 30 minutes + More than 30 minutes Unweighted Base: 2018 (84), 2019 (86) Weighted Base: 2018 (19), 2019 (18) Excluding those who said "I didn’t have an appointment at a set time" or "Can’t remember" (weighted): 2018 (7), 2019 (7) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 26 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 26 a. Last time you had a general practice appointment, how good was the healthcare professional at giving you enough time? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 98 100 98 % 80 2018 60 2019 40 20 Good Poor Base: All patients who had an appointment in the last 12 months, excluding doesn't apply Good = Very good + Good. Poor = Poor + Very poor Unweighted Base: 2018 (109), 2019 (116) Weighted Base: 2018 (26), 2019 (25) Excluding those who said "Doesn’t apply" (weighted): 2018 (0), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 27 © Ipsos MORI 1 0 0 18 -042228 -01 Version 1 | Public

Showing summary results - Q 26 b. Last time you had a general practice appointment, how good was the healthcare professional at listening to you? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 97 100 96 % 80 2018 60 2019 40 20 1 1 0 Good Poor Base: All patients who had an appointment in the last 12 months, excluding doesn't apply Good = Very good + Good. Poor = Poor + Very poor Unweighted Base: 2018 (109), 2019 (116) Weighted Base: 2018 (26), 2019 (25) Excluding those who said "Doesn’t apply" (weighted): 2018 (0), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 28 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 26 c. Last time you had a general practice appointment, how good was the healthcare professional at treating you with care and concern? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 100 96 94 % 80 2018 60 2019 40 20 2 0 0 Good Poor Base: All patients who had an appointment in the last 12 months, excluding doesn't apply Good = Very good + Good. Poor = Poor + Very poor Unweighted Base: 2018 (109), 2019 (116) Weighted Base: 2018 (26), 2019 (25) Excluding those who said "Doesn’t apply" (weighted): 2018 (0), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 29 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 27. During your last general practice appointment, did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 96 100 91 % 80 2018 60 2019 40 20 9 4 0 Yes No Base: All patients who had an appointment in the last 12 months, excluding those who did not have any mental health needs and who say this did not apply to their last appointment Yes = Yes, definitely + Yes, to some extent Unweighted Base: 2018 (46), 2019 (50) Weighted Base: 2018 (12), 2019 (11) Excluding those who said "I did not have any mental health needs" or "Did not apply to my last appointment" (weighted): 2018 (14), 2019 (14) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 30 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 28. During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 97 100 97 % 80 2018 60 2019 40 20 3 3 0 Yes No Base: All patients who had an appointment in the last 12 months, excluding don't know and doesn't apply Yes = Yes, definitely + Yes, to some extent Unweighted Base: 2018 (100), 2019 (102) Weighted Base: 2018 (24), 2019 (21) Excluding those who said "Don’t know" or "doesn’t apply" (weighted): 2018 (2), 2019 (4) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 31 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 29. During your last general practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 100 98 100 % 80 2018 60 2019 40 20 2 0 0 Yes No Base: All patients who had an appointment in the last 12 months, excluding don't know /can't say Yes = Yes, definitely + Yes, to some extent Unweighted Base: 2018 (109), 2019 (115) Weighted Base: 2018 (26), 2019 (25) Excluding those who said "Don’t know" or "can’t say" (weighted): 2018 (0), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 32 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 30. Thinking about the reason for your last general practice appointment, were your needs met? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 100 99 94 % 80 2018 60 2019 40 20 6 1 0 Yes No Base: All patients who had an appointment in the last 12 months, excluding don't know /can't say Yes = Yes, definitely + Yes, to some extent Unweighted Base: 2018 (107), 2019 (115) Weighted Base: 2018 (26), 2019 (25) Excluding those who said "Don’t know" or "can’t say" (weighted): 2018 (0), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 33 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 31. Overall, how would you describe your experience of your GP practice? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 98 96 100 % 80 2018 60 2019 40 20 3 1 0 Good Poor Base: All patients Good = Very good + Fairly good. Poor = Fairly poor + Very poor Unweighted Base: 2018 (114), 2019 (125) Weighted Base: 2018 (27), 2019 (27) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 34 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 32. Have you experienced any of the following over the last 12 months? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 90 82 85 80 70 % 60 50 40 2018 30 2019 20 14 14 10 2 4 1 2 0 Problems with your physical mobility, for example, difficulty getting about your home Two or more falls that have needed medical attention Feeling isolated from others Base: All patients Unweighted Base: 2018 (114), 2019 (120) Weighted Base: 2018 (27), 2019 (26) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 35 © Ipsos MORI 18 -042228 -01 Version 1 | Public None of these

Showing full results - Q 33. Do you take 5 or more medications on a regular basis? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 90 86 85 80 70 % 60 50 2018 40 2019 30 20 15 14 10 0 Yes No Base: All patients Unweighted Base: 2018 (114), 2019 (124) Weighted Base: 2018 (27), 2019 (27) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 36 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 34. Do you have any long-term physical or mental health conditions, disabilities or illnesses? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 60 50 51 50 49 50 % 40 2018 30 2019 20 10 0 Yes No Base: All patients excluding don't know/can't say Unweighted Base: 2018 (106), 2019 (120) Weighted Base: 2018 (25), 2019 (26) Excluding those who said "Don’t know/can’t say" (weighted): 2018 (1), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 37 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 35. Which, if any, of the following long-term conditions do you have? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied 60 50 40 30 20 10 0 51 Due to the large number of answer codes, it may be easier to view this data by switching to table view or using the excel download at the top of this page. Unweighted Base: 2018 (101), 2019 (109) Weighted Base: 2018 (24), 2019 (24) All patients excluding those who prefer not to say if they have a long-term condition (weighted): 2018 (1), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 38 18 -042228 -01 Version 1 | Public . . e ha v Id o no t lo ot he r An ng. lo an y te ng - hi (w ke ro st A rm fe af ch ca lc gi ol o co. . . ct . . . on co nd lth ne ur A m 1 0 di ti i. . y lit bi sa ni n le ar 1 0 . 2 8 10 8 4 en ta lh ea g er iv or l dn ey Ki Note: "Autism or autism spectrum condition" is a new answer option for the 2019 questionnaire © Ipsos MORI di di es s pr oo d bl h ig H 2019 0 se as e ur c. su tio nd i co ar t he A 2018 4 e 1 A 4 13 A 10 6 n, ia s es fn ea D Base: All patients excluding those who prefer not to say if they have a long-term condition 5 be te s 5 . . 7 D l. . g ea rin or h ag r( di ce an . . or is no s nd iti co in th br ea A 9 5 t. . . i. . ls tia pa r ss dn e in Bl Au tis m or au or tis m ng oi or o is rit 2 . . ec ng sp o. e as se di Ar th er ’s m zh ei Al 2 0 5 on , 0 8 5 C 2 pr. . . 2 19 g 22 . . % Showing weighted data 48

Showing full results - Q 36. Do any of these conditions reduce your ability to carry out your day-to-day activities? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 70 61 60 49 % 50 40 36 2018 27 30 20 15 2019 13 10 0 Yes, a lot Yes, a little Base: All patients with a long-term condition Unweighted Base: 2018 (58), 2019 (62) Weighted Base: 2018 (12), 2019 (12) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 39 © Ipsos MORI 18 -042228 -01 Version 1 | Public No, not at all

Showing summary results - Q 37. How confident are you that you can manage any issues arising from your condition (or conditions)? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 94 93 90 80 70 % 60 50 2018 40 2019 30 20 7 10 6 0 Confident Not confident Base: All patients with a long-term condition, excluding don't know Confident = Very confident + Fairly confident. Not confident = Not very confident + Not at all confident Unweighted Base: 2018 (57), 2019 (61) Weighted Base: 2018 (12), 2019 (12) Excluding those who said "Don’t know" (weighted): 2018 (0), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 40 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 38. In the last 12 months, have you had enough support from local services or organisations to help you to manage your condition (or conditions)? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 90 86 85 80 70 % 60 50 2018 40 2019 30 20 15 14 10 0 Yes No Base: All patients with a long-term condition, excluding those who haven't needed support and don't/can't say Yes = Yes, definitely + Yes, to some extent Unweighted Base: 2018 (37), 2019 (41) Weighted Base: 2018 (7), 2019 (7) Excluding those who said "I haven’t needed support" or "Don’t know/ Can’t say" (weighted): 2018 (5), 2019 (5) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 41 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 39. In the last 12 months have you had any unexpected stays in hospital because of your condition (or conditions)? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 91 91 90 80 70 % 60 50 2018 40 2019 30 20 9 10 9 0 Yes No Base: All patients with a long-term condition Unweighted Base: 2018 (58), 2019 (61) Weighted Base: 2018 (12), 2019 (12) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 42 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 40. Have you had a conversation with a healthcare professional from your GP practice to discuss what is important to you when managing your condition (or conditions)? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 60 51 48 50 49 46 % 40 2018 30 2019 20 10 5 1 0 Yes No Base: All patients with a long-term condition Unweighted Base: 2018 (57), 2019 (59) Weighted Base: 2018 (11), 2019 (12) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 43 © Ipsos MORI 18 -042228 -01 Version 1 | Public Don’t know

Showing full results - Q 41. Have you agreed a plan with a healthcare professional from your GP practice to manage your condition (or conditions)? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 80 75 70 60 56 % 50 2018 40 32 30 2019 25 20 12 10 0 0 Yes No Base: All patients who have had a conversation wtih a healthcare professional about managing their condition Unweighted Base: 2018 (27), 2019 (26) Weighted Base: 2018 (5), 2019 (6) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 44 © Ipsos MORI 18 -042228 -01 Version 1 | Public Don’t know

Showing summary results - Q 42. How helpful have you found this plan in managing your condition (or conditions)? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 100 97 % 80 2018 60 2019 40 20 0 Helpful Not helpful Base: All patients who have had a conversation wtih a healthcare professional about managing their condition, excluding don't know Helpful = Very helpful + Fairly helpful. Not helpful = Not very helpful + Not at all helpful Unweighted Base: 2018 (13), 2019 (19) Weighted Base: 2018 (3), 2019 (4) Excluding those who said "Don’t know" (weighted): 2018 (0), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 45 © Ipsos MORI 3 0 18 -042228 -01 Version 1 | Public

Showing full results - Q 43. Have you been given (or offered) a written or printed copy of this plan? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 90 83 80 66 70 % 60 50 2018 40 2019 28 30 17 20 7 10 0 0 Yes No Base: All patients who have had a conversation wtih a healthcare professional about managing their condition Unweighted Base: 2018 (13), 2019 (19) Weighted Base: 2018 (3), 2019 (4) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 46 © Ipsos MORI 18 -042228 -01 Version 1 | Public Don’t know

Showing full results - Q 44. In the past 12 months, have you contacted an NHS service when you wanted to see a GP but your GP practice was closed? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 90 78 80 74 70 % 60 50 2018 40 2019 30 20 14 14 13 8 10 0 Yes, for myself Yes, for someone else Base: All patients Unweighted Base: 2018 (115), 2019 (127) Weighted Base: 2018 (28), 2019 (28) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 47 © Ipsos MORI 18 -042228 -01 Version 1 | Public No

Showing full results - Q 45. Please think about the last time you contacted an NHS service (for yourself or for someone else) when you wanted to see a GP but your GP practice was closed. Considering all of the services you contacted, which of the following happened on that occasion? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 80 70 64 67 60 54 % 50 41 36 40 32 2018 30 20 14 6 10 2 0 0 I contacted an NHS A healthcare service by telephone professional called professional visited me back me at home I went to A&E Unweighted Base: 2018 (17), 2019 (26) Weighted Base: 2018 (6), 2019 (7) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 48 © Ipsos MORI 18 -042228 -01 Version 1 | Public 11 4 I saw a pharmacist Base: All patients who contacted an out-of-hours service in the last 12 months 13 2019 16 10 0 I went to another general practice service I went to another NHS service Can’t remember

Showing full results - Q 46. How do you feel about how quickly you received care or advice on that occasion? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 90 81 80 70 61 % 60 50 2018 39 40 2019 30 19 20 10 0 It was about right It took too long Base: All patients who contacted an out-of-hours service in the last 12 months, excluding don't know/doesn't apply Unweighted Base: 2018 (17), 2019 (24) Weighted Base: 2018 (6), 2019 (6) Excluding those who said "Don’t know" or "doesn’t apply" (weighted): 2018 (0), 2019 (1) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 49 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 47. Considering all of the people that you saw or spoke to on that occasion, did you have confidence and trust in them? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 100 86 % 80 2018 60 2019 40 20 14 0 0 Yes No Base: All patients who contacted an out-of-hours service in the last 12 months, excluding don't know/can't say Yes = Yes, definitely + Yes, to some extent Unweighted Base: 2018 (17), 2019 (24) Weighted Base: 2018 (6), 2019 (6) Excluding those who said "Don’t know" or "can’t say" (weighted): 2018 (0), 2019 (1) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 50 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 48. Overall, how would you describe your last experience of NHS services when you wanted to see a GP but your GP practice was closed? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 90 83 80 70 % 60 55 50 2018 40 2019 30 25 20 12 10 0 Good Poor Base: All patients who contacted an out-of-hours service in the last 12 months, excluding don't know/can't say Good = Very good + Fairly good. Poor = Fairly poor + Very poor Unweighted Base: 2018 (17), 2019 (25) Weighted Base: 2018 (6), 2019 (7) Excluding those who said "Don’t know" or "can’t say" (weighted): 2018 (0), 2019 (0) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 51 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 54. Are you male or female? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 60 54 50 53 47 46 % 40 2018 30 2019 20 10 0 Male Female Base: All patients Unweighted Base: 2018 (115), 2019 (128) Weighted Base: 2018 (28), 2019 (28) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 52 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 55. How old are you? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 30 26 25 % 20 19 17 15 10 10 5 15 14 13 12 17 16 2018 11 11 2019 8 5 4 3 0 aged 16 to 24 aged 25 to 34 aged 35 to 44 aged 45 to 54 aged 55 to 64 Base: All patients Unweighted Base: 2018 (114), 2019 (129) Weighted Base: 2018 (27), 2019 (28) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 53 © Ipsos MORI 18 -042228 -01 Version 1 | Public aged 65 to 74 aged 75 to 84 aged 85 and over

Showing full results - Q 56. What is your ethnic group? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied 94 54 ab 0 ni c c. 0 Ar re th he ot y An he r. B ot 0 la ck /A fri be a ar ib C An y 0 p 0 gr ou 0 n 0 . . 0 an 0 ric ba c an si 0 Af . . 0 k. ne se ot An y Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 2019 0 hi la ng Ba 0 he r. A hi de s an st 0 C 0 i 0 ki Pa ot y An Unweighted Base: 2018 (112), 2019 (127) Weighted Base: 2018 (27), 2019 (28) 18 -042228 -01 Version 1 | Public 0 he r. M hi te W 2018 Base: All patients © Ipsos MORI 0 ix an ed /m 0 an ul. . ia n d 0 di 0 In 0 . 0 As ric Af k te hi 0 . . an d Bl Bl an d te hi W 0 ar i. . ac k te r. W he ot y An 1 0 C ba ck ve Tr a sh Iri or sy yp G 5 0 ac 0 W sh Iri co t. . /S sh el /W h is En gl 0 . . . 0 r 0 hi 100 lle 120 100 80 60 40 20 0 . % Showing weighted data 0

Showing full results - Q 57. Which of these best describes what you are doing at present? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 45 42 38 40 35 % 30 25 25 20 27 2018 15 15 11 10 5 5 2019 9 8 1 5 3 1 2 3 5 0 Full-time paid work Part-time paid work Full-time education (30 hours or more (under 30 hours at school, college or each week) university Unemployed Permanently sick or disabled Base: All patients Unweighted Base: 2018 (112), 2019 (123) Weighted Base: 2018 (27), 2019 (27) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 55 © Ipsos MORI 18 -042228 -01 Version 1 | Public Fully retired from work Looking after the family or home Doing something else

Showing full results - Q 58. Are you a parent or a legal guardian for any children aged under 16 living in your home? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 80 75 74 70 60 % 50 2018 40 30 26 2019 25 20 10 0 Yes No Base: All patients Unweighted Base: 2018 (113), 2019 (127) Weighted Base: 2018 (27), 2019 (28) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 56 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing summary results - Q 59. Do you look after, or give any help or support to family members, friends, neighbours or others because of either: long-term physical or mental ill health /disability, or problems related to old age? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 90 84 80 75 70 % 60 50 2018 40 2019 30 25 16 20 10 0 No Yes Base: All patients Yes = At least one hour a week Unweighted Base: 2018 (109), 2019 (118) Weighted Base: 2018 (27), 2019 (26) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 57 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 60. Are you a deaf person who uses sign language? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 120 100 100 % 80 2018 60 2019 40 20 0 Yes No Base: All patients Unweighted Base: 2018 (116), 2019 (126) Weighted Base: 2018 (28), 2019 (27) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 58 © Ipsos MORI 18 -042228 -01 Version 1 | Public

Showing full results - Q 61. Which of the following best describes your smoking habits? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 70 62 63 60 % 50 40 32 30 2018 29 2019 20 10 3 4 0 Never smoked Former smoker Occasional smoker Base: All patients Unweighted Base: 2018 (116), 2019 (128) Weighted Base: 2018 (28), 2019 (28) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 59 © Ipsos MORI 18 -042228 -01 Version 1 | Public Regular smoker

Showing full results - Q 62. Which of the following best describes how you think of yourself? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 100 91 93 90 80 70 % 60 50 2018 40 2019 30 20 10 5 2 2 0 0 Heterosexual or straight Gay or lesbian Bisexual Base: All patients Unweighted Base: 2018 (113), 2019 (120) Weighted Base: 2018 (27), 2019 (26) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 60 © Ipsos MORI 18 -042228 -01 Version 1 | Public 0 0 Other 2 5 Prefer not to say

Showing full results - Q 63. Which, if any, of the following best describes your religion? Results showing for WORTHEN MEDICAL PRACTICE Filters: No filter applied Showing weighted data 80 68 70 71 60 % 50 40 30 2018 28 2019 25 20 10 0 0 No religion 0 Buddhist 0 Christian 0 Hindu 0 0 Jewish Base: All patients Unweighted Base: 2018 (116), 2019 (128) Weighted Base: 2018 (28), 2019 (28) Note: Differences may not be statistically significant, particularly at practice level due to lower numbers of responses. 61 © Ipsos MORI 18 -042228 -01 Version 1 | Public 0 0 Muslim 1 0 Sikh 2 1 Other 2 3 I would prefer not to say