Tech Operations KPI Tasks Processes Team Architecture KPI

Tech Operation’s KPI & Tasks Processes Team Architecture

KPI & Tasks Ensure the availability of production services Set up monitoring and incident handling process Build High Availability feature into the production architecture Responsible for deployment and change of production services Set up deployment/change process Set up information database (CMDB) including information of all the items from infrastructure, OS, middleware to application Set up management process of network resources, such as Ips, bandwidth, etc Set up management process of hardware resources, such as servers, CPU, HDDs, etc Audit for unauthorized access or change to the systems Set up Audit process of server access and changes

Deployment/Change Process

Change Ticket System

Monitoring System (4 level monitoring)

Monitoring Process(with incident autohandling)

Integrated Dashboard

Detailed Instant Values of Server/Application

List of Incident Tickets

Information of Private IP

Information of Public IP

Information of Physical Servers

Information of Network Device

Information of Virtual Machine

Deployment Map

Information of Backup Tasks

Information of Database

Statistics of Availability

Statistics of Availability and incidents

Audit of Access to Servers

Audit of Changes to Network Device

Team Responsibilities Members System Engineer 1. 2. 3. 4. 4 System Engineer Tool Developer Development of operation tools and scripts for operation information database and auto data collection, monitoring platform, ticket system, automation of incident handling and deployment, etc 1 developer IDC Installation, maintenance of IDC network, server hardware 2 IDC Engineer 24 x 7 standby for incident handing Change & Deployment, Allocation of Resources Routine audit process DBA