Tech Link Seminar UIS Update November 2019 UIS

Tech. Link Seminar: UIS Update November 2019 UIS Director – Ian Leslie www. uis. cam. ac. uk

Agenda 5. Digital Innovation and the Digital Presence Strategy Welcome: Ronald Haynes • 1. Review of the Year • 6. Collaboration Tools Strategy Ian Leslie • Jon Holgate 2. Portfolios • • 8. Q&A Ian Leslie 3. Service Management Office Ian Leslie Neil King 9. Break 10. Launch Things Network 4. University Cyber Security Strategy • Vijay Samtani www. uis. cam. ac. uk

UIS recent activities https: //gitlab. developers. cam. ac. uk www. uis. cam. ac. uk

UIS recent activities Moodle summer upgrade www. uis. cam. ac. uk

UIS recent activities Raven turns 15 and gains security and resiliency improvements www. uis. cam. ac. uk

UIS recent activities Launched Communities of Practice ● ● ● Content Community - University, December 2018 Technology Community - UIS, July 2019 Leadership Community - UIS, July 2019 Holistic Security Community - University, October 2019 Leading Projects Community - University, November 2019 www. uis. cam. ac. uk

UIS recent activities Learning and Development support resources Linked. In Learning • • • Licence extended from July 2019 -2020 XXX IT community users XXX UIS users Mentoring Scheme • 80 members IT community and UIS • Re-open the scheme for new members in December 2019 www. uis. cam. ac. uk

UIS recent activities Institutional File Storage launched www. uis. cam. ac. uk

UIS recent activities Subject Moderation Interface launched/tested October 2019 www. uis. cam. ac. uk

UIS recent activities Launched e-newsletter January 2019 www. uis. cam. ac. uk

UIS recent challenges Wireless Service major upgrade www. uis. cam. ac. uk

UIS recent challenges Service Desk strain at the start of Michaelmas term www. uis. cam. ac. uk

UIS recent challenges Exchange www. uis. cam. ac. uk

IT Portfolios Ian Leslie UIS Director www. uis. cam. ac. uk

Portfolio governance revision November 2019 - four IT portfolios Research Business Systems Education Owned by the PVC Research Owned by the Registrary Owned by the PVC Education RCSC RASC BSSC SISC DTLS Infrastructure & Generic Services Owned by the UIS director www. uis. cam. ac. uk

IT Portfolios: objectives November 2019 1. Provide financial transparency of all UIS activity across the four portfolios. 2. Provide clarity on direction, priorities and requests for work. 3. Ensure service delivery is shared between UIS and the part of the University responsible for the service. 4. Provide delivery transparency of all UIS activity across the four portfolios. 5. Delegate delivery assessment from ISC to its portfolio-related sub-committees. 6. Establish a coherent set of IT services and capabilities which are aligned to University needs. 7. Define and use a small number of well-defined delivery models. 8. A collaborative, empowered working environment with capability development. www. uis. cam. ac. uk

Visibility How is priority communicated? How are plans communicated? How are roadmaps formed and communicated? • • • Portfolio Owners and Leads Service Owners Relationship Managers Committees Portfolio Planning Teams www. uis. cam. ac. uk

Portfolio Timetable August • agreement to abandon ISC Priorities Fund as allocation mechanism September • • first re-presentation of UIS activities in terms of portfolios (updated each month) agreement of portfolio aims November • • first prioritisation mechanism (minimum viable) for approval by Portfolio Owners tune governance – particularly committees progress communications nothing escapes new work process Summer 2020 • • high confidence of resources across all portfolio activities agreed roadmaps for all portfolios www. uis. cam. ac. uk

Service Management Office Neil King Acting Head SMO www. uis. cam. ac. uk

Service Management Office: Key Milestones Team meeting update in Service Management review Email announcing SLT approval of proposal to create SMO & invite to declare interest in Head Of Role 27 June 23 July Email announcing Acting Head of appointment 02 August Update on SMO progress to full team meeting 30 October www. uis. cam. ac. uk

Service Management Office: Alignment with portfolios SMs outside SM function Education Portfolio Research Business Systems Student Admin Teaching & Learning Infrastructure Service Manager Lead Will Russell Andrew Crook Shaun Pullen Mark Chaney (Acting) John Holgate Enterprise Service Manager Will Russell Andrew Crook Shaun Pullen Mark Chaney (Acting) Ashley Culver (Security Operations) Vacancy Ritchie Carter (Passive Infrastructure & Facilities) Bob Franklin (Networks) Service Manager (junior) Rob Smith Chris Garrett (Servers & Storage) Steve Hoensch (IT Customer Services) Gordon Ross (Collaboration & Infrastructure) Abraham Martin Campillo (Access & Identity Management) www. uis. cam. ac. uk

Service Management Office: Key Milestones Team meeting update in Service Management review Email announcing SLT approval of proposal to create SMO & invite to declare interest in Head Of Role Email announcing Acting Head of appointment Update on SMO progress to full team meeting Recruit Head of SMO Recruit Service Manager Vacancies Recruit Service Desk Manager 27 June 23 July 02 August 30 October Nov. 2019 Dec. 2019 March 2020 www. uis. cam. ac. uk

Cyber Security Strategy Vijay Samtani Chief Information Security Officer www. uis. cam. ac. uk

Number of data breaches continues to rise International research collaborations are becoming more common Global environment www. uis. cam. ac. uk

73% of Cambridge science collaborations are international www. uis. cam. ac. uk

The University’s Cyber Security Strategy will: 1. Identify risks to the University 2. Inform and guide people to enable informed decision-making 3. Defend against threats and manage risk to acceptable levels Objectives www. uis. cam. ac. uk

1. Establish responsibilities for key University roles Strategic Goals 2. Provide secure services and expert guidance 3. Increase transparency and assurance across the Collegiate University 4. Establish minimum technical standards for Collegiate University systems 5. Improve identity and access controls and transform the underlying systems www. uis. cam. ac. uk

Implementation: the Cyber Security Programme Identity and access PROJECTS Infrastructure Portfolio Cyber Security Programme Manager: Katya Nikitina help. uis. cam. ac. uk/ cyber-security-programme Technical standards Policy Risk assessment/management Guidance and engagement www. uis. cam. ac. uk

Project: Raven – infrastructure transformation Since Nov 2018: • Performed a major version upgrade, and several minor version upgrades • Re-platformed on up-to-date OS/middleware/database • Significantly increased resilience • Reduced the change cycle from months to minutes help. uis. cam. ac. uk/ ravens-future help. uis. cam. ac. uk/ www. uis. cam. ac. uk raven-saml 2

Project: Raven – two-step verification • Raven SAML 2 has two-step verification baked in • Successfully alpha tested over the summer • 100+ users in 4 months • 887, 000 API calls (one for every Raven SAML 2 authentication) • 1% of these result in two-step verification www. uis. cam. ac. uk

www. uis. cam. ac. uk

Find out more – talk to us Information and Cyber Security Group Vijay Samtani Maddy Taylor Programme Manager Graham Rymer Katya Nikitina www. uis. cam. ac. uk

Digital Innovation & Digital Presence Strategy Ian Leslie www. uis. cam. ac. uk

Digital Presence Strategy Our digital presence fails because: The Collegiate University has never had a digital presence strategy. It is at risk of failing to adapt to the transformative power of digital technologies. We have thousands of websites which are complex, and expensive to manage, maintain and improve. Site structures too often mimic University structures rather than the needs of information and user needs. We are not compliant with accessibility legislation. www. uis. cam. ac. uk

Digital Presence Strategy We need to: Commit to user needs Establish effective governance Develop internal skills and capability Right tool, right place, right time Each fact, one definitive source Adopt a collaborative development model www. uis. cam. ac. uk

Digital Presence Strategy So far: Strategy presented and well received at ISC in October Implementation plan to ISC in November Cambridge Zero website a learning step. Moving on to main University site. www. uis. cam. ac. uk

www. uis. cam. ac. uk

Digital Transformation Strategy Identified as key high level risk for the University Not just about digitising our processes, but rather about transforming them UIS can be major contributor on generics: infrastructure, business processes. Lessons will come from everywhere. UIS can only be enabler on education and on research. Lessons will come from competitor higher education institutions and from the academic community. Impediments: technical debt, fragmentation, lack of head room, absorptive capacity, silos First draft to ISC in October, full version in November www. uis. cam. ac. uk

Collaboration and Communication tools Jon Holgate UIS Head of Infrastructure www. uis. cam. ac. uk

LOW/REAL TIME LATENCY HIGH/NON-CRITICAL Both Informal Formal Collab meeting Video Phone conference video conference Lecture streaming Collaboration & productivity tool Instant Messaging INDIVIDUAL 1 -1 Intranet, wiki, etc Shared doc workspace GROUP <10 Emergency contact Live stream i. e. TED Audio/AV Social Media E-mail Document sharing Live stream TEAM ~25 INSTITUTION ~250 Internet web presence Intranet UNIVERSITY Web Browser based WORLD WIDE www. uis. cam. ac. uk

www. uis. cam. ac. uk

Collab meeting HIGH/ NON-CRITICAL LATENCY LOW/REAL TIME Phone & video Lecture streaming Instant Messaging E-mail and Calendaring Document sharing INDIVIDUAL 1 -1 Shared workspace GROUP <10 Intranet TEAM ~25 INSTITUTION ~250 www. uis. cam. ac. uk

Microsoft User Statistics www. uis. cam. ac. uk

www. uis. cam. ac. uk