Tech Data Your Source For Sony Products Guide

Select Current Promotions to view a sortable Excel list of current promotions. Select Promotions

To file a claim, please select Transactions and then select Request Trailing Credit 3

Please review guidelines on all pages Click on ‘Current Promotions’ for detailed list of

Please use the comments box to add any additional information you feel that would

Select the model and quantity. Note that many models have very similar numbers, please

How to check on the status of your claim Click on History and then

Use any of the search criteria to find your claim (s) Click on the

If you would like to be notified by e-mail when a claim has been

Please follow the instructions as outlined on Express. Net Please note, after you have

Tips on filing claims successfully ü Purchases must be made before the end of

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Tech Data: Your Source For Sony Products Guide to using Tech Data Sony Express. Net TM for Trailing Credits & Price Protection claims http: //expressnet. techdata. com Updated November 2011

Select Current Promotions to view a sortable Excel list of current promotions. Select Promotions Calendar to view the latest Promo calendar. 2 Tech Data Confidential

To file a claim, please select Transactions and then select Request Trailing Credit 3 Tech Data Confidential

Please review guidelines on all pages Click on ‘Current Promotions’ for detailed list of current promotions with dates and models or select your program and promotion from the drop down box. 4 Tech Data Confidential

Please use the comments box to add any additional information you feel that would be helpful to us to process this claim. However, for questions or to resolve any issues, please e-mail us at sonyfin@techdata. com. Please select ‘Terms” if your invoices are billed to your Tech Data account. Please select “Flooring” if your invoices are billed to your flooring account. If you have a flooring account, but wish to have your trailing credits credited to your Tech Data terms account, please select “Terms” and add a note it in the comments to that effect. Also please notify us via e-mail that you want to do that for all your claims. 5 Tech Data Confidential

Select the model and quantity. Note that many models have very similar numbers, please select carefully. For trailing credits, the credit amount will appear in the box. For price protections, we’ll calculate your credit amount based on your pricing tier, so there won’t be a credit amount field shown here. To claim additional models, put in the number and select ‘Add New Row’ Please be sure to file all items in a bundle as listed in the Sales News. When complete, please click on Send 6 Tech Data Confidential

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How to check on the status of your claim Click on History and then on Credit 8 Tech Data Confidential

Use any of the search criteria to find your claim (s) Click on the claim number to get details by model number. For claims that were not approved, this link will let you read our comments 9 Tech Data Confidential It’s best to get the status by model number as we may have processed the claims only for select models.

If you would like to be notified by e-mail when a claim has been processed, please select Transactions and then Customer Address Book. Please note: E-mail notifications are sent weekly on Sunday nights for all claims credited in the previous week. 10 Tech Data Confidential

Please follow the instructions as outlined on Express. Net Please note, after you have set up e-mail accounts, this ‘envelope message icon’ indicates an active address that will receive the weekly e-mail. If this does not appear, please review the instructions above. Please be sure to include your administrative and accounting staff if they handle trailing credits. 11 Tech Data Confidential

Sample e-mail 12 Tech Data Confidential

Tips on filing claims successfully ü Purchases must be made before the end of the promotion in order to qualify for a trailing credit. If you sold an item during a promotion and received delivery after the promotion ended, please add a note in the comments section. If you have sold an item during a promotion and are waiting for delivery from Tech Data, please wait until you have been invoiced by Tech Data to file the claim. We cannot process claims based on purchase orders. ü Claims for bundle promotion must contain all models in a bundle even if the trailing credit amount is zero. Many model numbers are very similar, so please select carefully. Most common error is selecting the wrong color (if applicable), so be aware of the specific color you have purchased and sold. Another common error is incorrect bundle quantities selected. For example, if a TV requires 2 pairs of 3 D glasses to make a bundle as per the Sales News, then 5 TV’s require 10 pairs of glasses to qualify. ü Price protections credits can only be issued for units that are in stock as of the date of the price drop and purchased within the purchase window as prescribed in the Sony Sales news. ü Retain all your sales receipts as well as inventory reports in case of an audit as all claims are subject to an audit. For all trailing credits and price protection inquiries, please contact sonyfin@techdata. com. Thank you for your business! 13 Tech Data Confidential